Hotel Milagro, Puebla Centro

Hotels
8.2 (280 reviews)
402 Calle 4 Norte Colonia centro , Puebla , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Car hire
Shuttle service (additional charge)
Concierge service
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High restaurant prices

Categories

Cleanliness
7.2
Several reviews mentioned issues with cleanliness, including smelly bathrooms and insufficient towels.
Service
9.2
Overall, guests found the staff to be very friendly, attentive, and responsive.
Location
9.2
The hotel is well-located near the city center, making it easy to explore.
Room Quality
8.2
Rooms varied in quality, with large and clean rooms mentioned, but some felt cramped.
Amenities
7.2
Amenities were noted as minimal with lack of hooks and a microwave in rooms.
Value for Money
8.2
Value was considered good overall but could be better if parking was included.
Food and Beverage
7.7
The restaurant's prices were considered high relative to the portion sizes.
Overall Experience
8.7
Guests generally enjoyed their stay but noted a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:42

Property Description

Luxurious 4-Star Accommodation
Experience comfort and elegance at Milagro Hotel, conveniently located in Puebla near major attractions like Puebla Convention Centre and Biblioteca Palafoxiana.

Top-Notch Amenities
Indulge in our restaurant, room service, and round-the-clock front desk. Stay connected with complimentary high-speed WiFi available throughout the property.

Modern Rooms with Premium Features
Relax in our air-conditioned rooms equipped with top-of-the-line amenities including a coffee machine, minibar, safety deposit box, and a flat-screen TV. The private bathrooms feature refreshing showers for your convenience.

Book your stay at Milagro Hotel now and elevate your travel experience.

Important information:

Please note the units are accessible by stairs only.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 280 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
S
Sofia • solo_traveller • sv
3
Poor experience
Pros:

The place looks good but is not

Cons:

Shower didnt look clean. Towels were old with stains.
Constant noises from the hall. No privacy, since I could hear every conversation from the room next to me. Smell from the bathroom took over the whole room.

2026-03-05 • via Nuitee
D
Daniel • couple • us
10
The staff was extremely helpful in arranging a tour for us. Hotel is also very well located.
Pros:

Orange juice was delicious and the menu was hearty.

2026-02-12 • via Nuitee
A
Annabelle • couple • us
5
Pros:

the location was good.
the building had a lot of character and charm

Cons:

The listing showed that parking was available, but it was not on site, it was at the convention center, approximately 7 mins walk from the hotel and we were charged a daily fee of $7 USD for it.
The plaster from the ceiling fell on our pillows, bed and floor in the room.
The road noise woke us up even with ear plugs and the smell of fumes from the road also woke us up.

2026-02-11 • via Nuitee
J
john • solo_traveller • us
5
I think they oversell it. It’s okay for a 1 night stay but after walking around the historic area I think for a little b
Pros:

Not much to like, but it’s clean.

Cons:

Rooms are very small and face the street which is very noisy until around 1:00 am. It did not help that the latch on the large window / door facing the street did not lock which allowed the street noise and cold night air in.

2026-02-10 • via Nuitee
S
Sousa • couple • br
10
Maravilhoso
Pros:

Tudo

2026-01-29 • via Nuitee
S
Steven • solo_traveller • us
9
Friendly and warm! Lovely stay.
Pros:

Absolutely lovely hotel. Staff were exceptional. The room was comfortable, clean, and beautiful. Location was perfect and the staff went above and beyond to clean our room and organize our things. Loved the balconies as well!

Cons:

Shower took awhile to warm up.

2026-01-25 • via Nuitee
A
Amando • extended_group • mx
10
Pros:

The location, the staff

2026-01-25 • via Nuitee
D
Demetrio Bayón • family_with_children • es
10
Pros:

Todo muy bien.
El personal muy amable.
Muchas gracias.

Cons:

Las puertas del armario hacen mucho ruido al abrirlas y cerrarlas. Creo que sería fácil arreglarlas.

2026-01-19 • via Nuitee
I
Irma • family_with_children • us
7
2026-01-06 • via Nuitee
R
Renan • family_with_children • mx
7
Pros:

está muy cómoda la cama

Cons:

publican que tiene parking cuando en realidad no lo tiene, me hicieron ir a dejar mi carro a otro hotel con un costo adicional lo cuál es súper incómodo, además de que el lugar estaba sucio, no subieron mis maletas a la habitación aunque ya la tenía reservada y pagada, muy mala comunicación entre los encargados.

2025-12-30 • via Nuitee
A
Andrea Milena • family_with_children • mx
9
Pros:

Las camas

Cons:

No tiene estacionamiento pero pudieron dar solución

2025-12-29 • via Nuitee
M
Melisa Monserratt • family_with_children • mx
9
Pros:

La atención, las instalaciones del lugar y el aroma tan agradable que se percibe en el lugar.

Cons:

Que en la regadera al momento de bañarse el agua caliente sale intermitentemente sale un ratito y luego sale fría y luego caliente, fue el único detalle que no me agrado, por lo demás excelente.

2025-12-21 • via Nuitee
M
Marcos • extended_group • mx
10
Excelente alojamiento
Pros:

Las habitaciones son muy cómodas y tienen todo lo necesario para tener un buen descanso.

Cons:

Tuvimos problemas con el agua caliente.

2025-12-15 • via Nuitee
C
Cesar • family_with_children • mx
10
2025-11-19 • via Nuitee
S
SERGIO JORGE • couple • mx
8
Pros:

Su estilo

Cons:

Todo bien

2025-11-14 • via Nuitee
E
Enora • extended_group • fr
10
Alojamiento muy agradable!
Pros:

Muy buen alojamiento. El personal es muy amable y el alojamiento muy agradable. La habitación era muy grande y limpia. Solo nos quedamos una noche pero pudimos dejar las mochilas para visitar la ciudad y volver a buscarlas por la noche. Recomiendo la estadía.

2025-11-01 • via Nuitee
A
Araya Solano • extended_group • cr
10
El lugar muy lindo, limpio y todos muy atentos… 10/10
Pros:

La habitación muy linda

Cons:

La todo excelente..

2025-10-30 • via Nuitee
M
Mitza Jeanette
10
Pros:

Excelente hotel

2025-10-11 • via Nuitee
O
osmin • couple • us
7
Great location. Cute place. Helpful staff.
Cons:

The pillows were bad. There were no hooks in the bathroom. ( put 3 over the toilet!) how about a chair in the room? A second bedside table would make sense. We had to ask for a coffee maker. Have one in every room. No microwave. It would have helped us to have one. If we couldn’t eat all of our meals a little microwave would help. A small towel to step out of when you leave the shower.

2025-10-09 • via Nuitee
L
Liliana • partner
10
Pros:

muy buena ubicación

2025-10-06 • via Nuitee