Hotel Mamá Carlota

Hotels
9 (243 reviews)
15 de Mayo 24 , Querétaro , mx
+52 442 757 9667

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Hot water issues
Stained bedding

Categories

Cleanliness
8.75
The hotel is described as clean, but there are mentions of stained bedding and insufficient hot water.
Service
9.75
The staff is frequently praised as friendly and helpful.
Location
9.75
Multiple reviews highlighted the great location close to attractions.
Room Quality
8.75
Rooms are noted as comfortable, but some mentioned issues with warmth and amenities.
Amenities
8.25
Lack of basic amenities like hot water and breakfast items noted.
Value for Money
9.25
Generally considered good value, though some details could be improved.
Food and Beverage
7.75
Lacks food services; no restaurant or breakfast options mentioned.
Overall Experience
9.75
Overall positive sentiments towards the experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Historic Monuments Zone District Location:
Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage.

Comfortable and Well-Equipped Rooms:
Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels.

Multilingual 24/7 Reception:
With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk.

Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.

Important information:

Opening hours for the parking varies depending on the day of the week, please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 243 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.25
Value for Money: 9.25
Food and Beverage: 7.75
Overall Experience: 9.75
C
Carlos Ernesto • family_with_children • mx
9
Me hubiera gustado tener mas tiempo
Pros:

La zona en la que se ubica
El diseño de las habitaciones
La cercanía con el centro

Cons:

No hay estacionamiento cerca
Nada mas

2026-08-03 • via Nuitee
M
martin • family_with_children • mx
10
Un hotel que cumple muy bien con las necesidades básicas de un viajero
Pros:

que está en el mero centro histórico y queda todo relativamente cerca, tiendas, atractivos turísticos etc

Cons:

que tienes que ir a pedir el agua de tomar, tal vez pudiera haber un dispensador, y tal vez que tenga un clima

2026-07-24 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Pros:

Las habitaciones el lugar está muy bonito y la atención que nos dieron fue muy buena estuvimos muy cómodos. La cafetería muy rico todo y super atenta la muchacha que atiende nos encantó

Cons:

El estacionamiento está a 2 cuadras y debe uno caminar con su equipaje por calles súper angostas y tienes que pagar el estacionamiento, creo que deben especificar en su información ese detalle porque si es muy incómodo

2026-07-21 • via Nuitee
C
Cacilhas • solo_traveller • ca
10
Spacious/ Quiet
Pros:

The room was spacious, clean, and quiet. I really enjoyed my stay.

Cons:

There wasn't a restaurant, not a problem though plenty near by.

2026-07-15 • via Nuitee
E
Espinosa • couple • mx
9
2026-07-14 • via Nuitee
B
Begoña • couple • es
10
Fabuloso
Pros:

La habitación fantástica, el personal maravilloso y la ubicación inmejorable. Contentísimos.

Cons:

Todo estuvo perfecto.

2026-07-14 • via Nuitee
J
Jordy • extended_group • mx
4
Pros:

Good location

Cons:

They barely clean. The bed has bugs.

2026-06-22 • via Nuitee
G
GaR • solo_traveller • mx
10
2026-06-16 • via Nuitee
G
GaR • solo_traveller • mx
10
2026-06-13 • via Nuitee
S
Serrano Xochipa • solo_traveller • mx
10
2026-05-21 • via Nuitee
B
Berenice Quezada • solo_traveller • mx
10
Pros:

Me gustó el personal muy amable muy centrico muy agusto el hotel la verdad lo recomiendo mucho

2026-05-19 • via Nuitee
J
JesusMon • solo_traveller • mx
4
Bed Bugs...
Pros:

The location and staff

Cons:

The room 11 had Bed Bugs. Terrible experience. Also there is no more free parking, but they haven't updated their booking profile yet

2026-05-04 • via Nuitee
R
Rosa Mariana • couple • au
8
2026-04-17 • via Nuitee
L
Liz • couple • mx
9
Pros:

Mamá Carlota es altamente recomendable, está muy cerca del centro, el personal es muy amable y la habitación fue muy acogedora.

Cons:

Los puntos a mejorar podrían ser las toallas, están un poco gastadas y eso le resta puntos a la experiencia.

2026-04-13 • via Nuitee
M
Marius • couple • de
10
Schick, sauber, schön eingerichtet, preiswert.
Pros:

Sehr modern, sauber und gemütlich. Super Preis-Leistungsverhältnis

2026-04-04 • via Nuitee
R
Roberto • couple • mx
7
Nice small hotel that urgently needs to take care of details to make it better and make it a comfortable lodging option.
Pros:

Location, decor and cleanliness. Friendly staff. And free parking! :)

Cons:

Cheap linens and comforter. Weak water pressure in shower and scarce hot water. Room wasn’t cleaned during our stay.

Old towels and noisy at night. (Train. Church bells and people walking about late night / opening doors, turning on lights, etc).

2026-04-03 • via Nuitee
A
Ana Maria Mora Arango • family_with_children • co
8
Pros:

Está muy bien ubicado.

Cons:

La presión del agua es algo inestable, la puerta de la ducha no cerraba bien. No habia dónde colgar las toallas. Es básico.

2026-04-02 • via Nuitee
T
Taner • family_with_children • de
10
2026-03-29 • via Nuitee
C
Carolina • family_with_children • mx
9
Pros:

El ambiente es tranquilo

Cons:

La calle está solitario, por la ubicación, y los taxis no pueden jacer paradas porque obstruirían todo el tránsito, pero no es tema del hotel, así que considerar dar indicaciones de que esperen más adelante o antes

2026-03-24 • via Nuitee
L
LOZANO PEREZ • family_with_children • mx
9
Pros:

Bien

Cons:

La segunda noche no fue tan tranquila los huéspedes hacían un poco de ruido al llegar

2026-03-19 • via Nuitee