MORAZEN Surabaya

Hotels
9.8 (125 reviews)
Jl. Kayon No.4-10, Embong Kaliasin, Genteng , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Delicious breakfast
Cons:
Limited elevator availability
Some rooms had a damp smell

Categories

Cleanliness
9.86
Multiple reviews praised the cleanliness of the rooms and facilities.
Service
10
Staff are frequently mentioned as friendly and helpful.
Location
9.83
Strategically located in central Surabaya with good accessibility.
Room Quality
9.87
Rooms are described as good and comfortable.
Amenities
9.32
Good amenities noted, but some reviews mentioned the limited number of elevators.
Value for Money
9.85
Considered a good value for the services provided.
Food and Beverage
9.81
The breakfast variety and quality received high praise.
Overall Experience
9.86
Guests enjoyed their stays with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:17

Property Description

Luxurious Accommodation in Surabaya's Genteng District

Indulge in Premium Amenities: MORAZEN Surabaya offers an indoor pool, fitness center, sauna, and hot tub for a relaxing stay.

Culinary Delights: Enjoy a variety of cuisines at the on-site restaurant, including American, Cantonese, and Chinese dishes, with options for vegetarian, halal, and vegan guests.

Convenience at Your Fingertips: Benefit from services like room service, a 24-hour front desk, free WiFi, a business center, and a bar for unwinding.

Experience comfort and convenience at MORAZEN Surabaya. Book now for an unforgettable stay in Surabaya's vibrant Genteng district.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 125 reviews
Cleanliness: 9.86
Service: 10
Location: 9.83
Room Quality: 9.87
Amenities: 9.32
Value for Money: 9.85
Food and Beverage: 9.81
Overall Experience: 9.86
G
Global61111349887 • Family
10
Lunch Time Served by Dita
Pros:

Pelayanan Ok, Bisa Check in Early.

Breakfast Ok, Lunch served by Mba Dita 5 Star Service

2026-05-15 • via Tripadvisor
C
C1157GHjoeys • Family
10
Recommended stay at Morazen
Pros:

Had a wonderful stay at this hotel! The service was warm and welcoming throughout. Stayed at the executive room, comfiest bed i’ve ever slept on.

Special thanks to Kikan at reception for being so friendly and helpful, and to Gita, the restaurant manager, for making every dining experience smooth and enjoyable. The jamu drinks were a highlight—my mum absolutely loved them!

Their hospitality truly made our stay memorable. Would definitely come back!

2026-05-14 • via Tripadvisor
B
basmahk2026 • Friends getaway
10
im happy to stay here, the place was comfortable 🤍
Pros:

nyaman tempatnya enak , pelayanannya enak , such a beautiful memories for quality time

2026-05-14 • via Tripadvisor
D
Daydream49270656012 • Business
10
Bisnis trip
Pros:

The best in town ! ( bella dan gita )

2026-05-12 • via Tripadvisor
J
jundya2023 • Business
10
Bisnis trip with our company
Pros:

All good, clean, serving good.

2026-05-11 • via Tripadvisor
D
Dimas Teguh • solo_traveller • id
9
2026-05-10 • via Nuitee
S
Sterre • couple • nl
5
Pros:

Mooi hotel

Cons:

Het was vies, vriendin en ik kwamen aangelopen met de backpacks en ze namen ons niet serieus. Hebben wel gratis kamer upgrade gekregen. Maar overal waren vlekken in de bekleding en de douche was niet echt heel schoon.

2026-04-22 • via Nuitee
A
Andy • couple • au
9
Very nice clean hotel, excellent staff in a good location close to the train station
Pros:

We very much enjoyed our short stay at Morazen. Staff were extremely friendly and helpful. We ate in the restaurant and really enjoyed the food and service there too.

Cons:

Bathroom was a little small but really no problem.

2026-04-21 • via Nuitee
J
Jash • extended_group • sg
9
Pros:

It was well maintained and Porsche and the gym and pool were good

Cons:

All the staff are very pleasant, but the people at the spa were a little strange

2026-04-19 • via Nuitee
R
RIZQ • solo_traveller • ae
9
2026-04-15 • via Nuitee
M
Mega Aisyah • couple • id
10
2026-04-06 • via Nuitee
L
Lia • couple • id
9
2026-04-05 • via Nuitee
G
Gwen • couple • nl
10
Lovely stay
Pros:

Ontbijt ..amazing ! Giga kamers en suuuper vriendelijk personeel .

Cons:

No comment

2026-03-30 • via Nuitee
B
Bente • couple • nl
7
2026-03-15 • via Nuitee
M
Mark • solo_traveller • gb
10
Great hotel, outstanding value for money.
Pros:

Second stay in four days. Gym now open and very good. Top floor bar excellent again. Room large and comfortable. Outstanding service from the staff, especially those in the bar.

Cons:

Nothing

2026-03-07 • via Nuitee
M
Mark • solo_traveller • gb
8
Great bar, good location, comfortable stay.
Pros:

The room was comfortable and a reasonable size. The top floor bar was very attractive, with good views, great service, good food and a great live band playing. Breakfast buffet was pretty good, though lacked things like muesli, granola, seeds and nuts. Great location for catching trains from Gubeng station.

Cons:

The towels were tending towards grey rather than white. The gym was temporarily closed for renovation (reopened the day I left).

2026-02-28 • via Nuitee
K
Kenza • couple • fr
10
Pros:

Tout était incroyable. Le confort, le literie exceptionnelle. Son emplacement est plutôt bien, il n’est pas très loin du centre commercial. Le personnel est au petit soin. Le petit déjeuné est très varié, je recommande

Cons:

Rien

2026-02-23 • via Nuitee
A
Agustianingsih • couple • id
9
2025-12-21 • via Nuitee
A
Ab Aziz • couple • my
9
Pros:

Good service, clean & excellent breakfast 👍

2025-12-15 • via Nuitee
J
juc0v • Business
10
BEST ROOM IN TOWN
Pros:

Room so clean & i really like breakfast menu, so many variant. But lift is only 2 and sometimes we need more times to wait it.

2025-12-12 • via Tripadvisor