Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Pets allowed
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and beautiful
Cons:
Small rooms
No breakfast
Noise from outside

Categories

Cleanliness
9.48
Some reviews mention that room cleanliness could be improved, specifically regarding window cleaning and bathroom corners.
Service
10
The staff is frequently praised for being friendly and helpful.
Location
10
Most reviews highlight the hotel as being centrally located and convenient.
Room Quality
9.48
Several reviews mention that rooms are small and some have issues like noise and comfort of beds.
Amenities
9.98
Amenities reported as basic with some suggestions for improvement, such as adding bathrobes.
Value for Money
9.98
General sentiment leans positive, aligned with overall prices and value.
Food and Beverage
9.48
Some reviews indicate the lack of breakfast could be a drawback.
Overall Experience
10
Overall experience is positive, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:42

Property Description

Central Location in Hanoi
Located in the heart of Hanoi, Alisa Hotel & Spa offers 4-star accommodation near major attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake.

Luxurious Amenities
Guests can indulge in the hotel's hot tub, enjoy delicious meals at the on-site restaurant, and benefit from services like a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Comfortable Rooms
Each room at Alisa Hotel & Spa is equipped with modern amenities including air conditioning, a flat-screen TV, and a private bathroom with free toiletries. The cozy bedding and seating area ensure a relaxing stay for all guests.

Experience the best of Hanoi at Alisa Hotel & Spa. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 1294 reviews
Cleanliness: 9.48
Service: 10
Location: 10
Room Quality: 9.48
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 9.48
Overall Experience: 10
Q
Quang Minh • family_with_children • vn
8
2026-09-12 • via Nuitee
H
Hazem • extended_group • my
10
Pros:

Very clean and spacious

2026-09-12 • via Nuitee
L
Liam • extended_group • gb
9
2026-09-10 • via Nuitee
N
Ngoc • couple • vn
10
2026-09-01 • via Nuitee
C
CHENG • couple • cn
5
2026-08-27 • via Nuitee
T
Thị Hồng Thanh • solo_traveller • vn
9
Mình cho con đi phố cổ và xe bus 2 tầng. Nhưng rất tiếc trời mưa tầm tã
Pros:

Nhân viên nhiệt tình, dễ thương

2026-08-26 • via Nuitee
A
Artur • solo_traveller • ru
8
2026-08-23 • via Nuitee
L
Lakma • couple • ae
8
We had a confortable stay because all the places are in walking distance.
Pros:

Property is very close to all the Hanoi attractions. Walking distance to any requirement.

Cons:

Room size is bit small. It’s not a big issue….

2026-08-21 • via Nuitee
M
Mara • couple • pt
10
2026-08-21 • via Nuitee
J
Jitesh • family_with_children • in
8
Pros:

A very pleasant stay with my family with kids, especially thanks to the excellent and helpful staff. Manager Jane and the front desk team, Ham and Eric, were welcoming, professional, and genuinely helpful throughout our stay.
I booked this property thrice during my stay in Hanoi.
The rooms are a good size, with comfortable beds that made for a good night’s sleep. The staff were particularly helpful when we had to cancel another property because it was failing to meet even basic expectations. They went out of their way to help us arrange rooms here at short notice, which we really appreciated.

Overall the hotel offers good value for the price. The location is also convenient. It is not right in the bustling Old Quarter, but being in the French Quarter provides a quieter setting while still making the Old Quarter easily accessible.

Overall, a reasonably priced hotel with a good location, comfortable rooms, and—most importantly—excellent staff. Jane, Ham, and Eric deserve special mention for their outstanding hospitality.

Cons:

One of the rooms could benefit from some bathroom remodeling.

2026-08-21 • via Nuitee
K
Kamel • family_with_children • gm
7
2026-08-17 • via Nuitee
L
Laoise • couple • jp
8
2026-08-14 • via Nuitee
M
Mara • couple • pt
10
2026-08-12 • via Nuitee
S
Steffen • family_with_children • de
10
2026-08-10 • via Nuitee
E
Erin • couple • au
9
Pros:

The staff were incredibly friendly.

2026-08-06 • via Nuitee
J
James • solo_traveller • vn
10
Very friendly, clean, location close to amenities etc. 10/10
Pros:

Clean, organized.

2026-08-06 • via Nuitee
H
Hoàng Minh Phụng • family_with_children • vn
9
2026-08-05 • via Nuitee
R
Rawad • solo_traveller • qa
10
2026-07-25 • via Nuitee
E
efrat buganim • solo_traveller • il
10
2026-07-23 • via Nuitee
K
Khanh • extended_group • vn
7
Được
Pros:

Gần phố đi bộ.

Cons:

Phòng nhỏ.

2026-07-19 • via Nuitee