Conrad Hangzhou

Hotels
•
Conrad Hotels & Resorts
8.9 (65 reviews)
Raffles City, 228 Xinye Road, Jianggan District , Hangzhou , CN
+86 571 5696 6666

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near malls and riverfront
Spacious, well-equipped rooms
Outstanding breakfast variety
Clean and quiet rooms reported
Helpful/accommodating staff (manager and others)
Good on-site amenities (mall beneath hotel, bidet, nice lobby)
Cons:
Reception staff perceived as below expected hotel level
Hotel feels outdated / not good value for money
Occasional cigarette smell in some rooms

Categories

Cleanliness
8.8
Generally praised as clean (Arabic review); however some rooms had a cigarette smell that required a room change (English).
Service
8.2
Mixed feedback: several guests praised accommodating staff and a helpful manager (English, Arabic), but reception staff were called below the hotel's expected level (Russian).
Location
9.5
Consistently described as excellent and very convenient — close to malls, riverfront and transport; many guests highlighted the prime location (Russian, Arabic, English).
Room Quality
9
Rooms described as beautiful, well-equipped and spacious (French, English, Arabic); one guest noted the hotel overall feels somewhat outdated (Russian).
Amenities
9.3
Strong amenities noted: mall directly under the hotel, bidet/shower features, well-equipped rooms and an impressive lobby (Arabic, English).
Value for Money
7.4
Concerns about value — at least one guest explicitly stated the hotel is not worth its price and appears dated (Russian).
Food and Beverage
9.6
Breakfast repeatedly praised as varied and among the best experienced in 5-star hotels (Arabic, English).
Overall Experience
9.4
Overall very positive with guests wanting to return due to strong location, rooms and breakfast; some negatives (reception, aging property, occasional smoke smell) tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodation

Conrad Hangzhou, situated in the vibrant Jianggan district, offers elegant non-smoking rooms with modern amenities. Each room boasts air conditioning, a flat-screen TV, and some even feature a private balcony for stunning views.

Exceptional Services

Guests can indulge in impeccable concierge services, room service, and currency exchange at their convenience. The 24-hour front desk ensures all needs are met promptly.

Dining and Relaxation

Start your day with a delicious buffet breakfast before exploring nearby attractions like Wushan Square and Lingyin Temple. Unwind at the hotel's terrace, bar, or restaurant for a memorable dining experience.

Book your stay at Conrad Hangzhou for a truly unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for CNY 420 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.9
Based on 65 reviews
Cleanliness: 8.8
Service: 8.2
Location: 9.5
Room Quality: 9
Amenities: 9.3
Value for Money: 7.4
Food and Beverage: 9.6
Overall Experience: 9.4
S
Sabit • family_with_children • kz
8
2026-10-28 • via Nuitee
S
Sabit • solo_traveller • kz
8
Локация отличная, много чего есть рядом, внизу торговый центр и тд. Парк, набережная реки.
Pros:

Локация

Cons:

Персонал на ресепшен не соответствует уровню отеля

2026-10-28 • via Nuitee
M
Mauricio • couple • es
10
2026-09-13 • via Nuitee
M
Marianne • extended_group • fr
9
Pros:

Belle chambre, bien équipée

2026-08-06 • via Nuitee
A
Abdulla • family_with_children • qa
10
فندق نظيف خدمة ممتازة امان وهدؤ
Pros:

كانت غرفه جميله قامو بترتيب الغرفه لولدي على شكل تخييم كانت الخدمه ممتازه الافطار متنوع الموقع ممتاز يوجد تحته مول سيتي رافلز ويوجد اكثر من مول حوله لايحتاج الى سياره ايضا يوجد شطاف

Cons:

لاشي كل الشكر لمدير الاستقبال كان شخص لطيف جدا ويسعى لخدمتنا

2026-07-21 • via Nuitee
C
Chun Wang • extended_group • ph
10
2026-07-20 • via Nuitee
S
Shu Ting • couple • tw
10
2026-07-13 • via Nuitee
Y
y s boey • solo_traveller • sg
8
2026-06-27 • via Nuitee
O
Or • solo_traveller • il
10
2026-06-20 • via Nuitee
E
Ernst Jan • solo_traveller • be
9
2026-05-30 • via Nuitee
L
Lior • solo_traveller • il
10
2026-05-28 • via Nuitee
G
Gernot • couple • de
10
2026-05-26 • via Nuitee
N
Nikoleta • extended_group • at
10
I want to go back to Hangzhou to stay here again.
Pros:

The location, the lobby and the rooms were phenomenal. The breakfast was one of the best I have had in the 5 star hotels. The rooms were very spacious and the staff was very accommodating. I would definitely come back and stay here again.

Cons:

Some rooms smelled after cigarettes but they had no problem to change the room for us.

2026-05-12 • via Nuitee
S
Sino • couple • tj
4
Отель не стоит своих денег, уже видно что отель устарел
Pros:

Высота

Cons:

Все кроме высоты

2026-05-08 • via Nuitee
T
Terence • extended_group • nz
9
2026-05-08 • via Nuitee
G
Gcc • couple • it
10
2026-05-06 • via Nuitee
J
JIN • extended_group • cn
10
不错的
Pros:

出行方便，环境好

Cons:

卫生间通风

2026-05-02 • via Nuitee
M
Masahiro • solo_traveller • jp
9
Pros:

Great design, confortable bed, good breakfast

Cons:

Room service menu did not work (Only QR code and the code did not work)

2026-04-28 • via Nuitee
V
Valery • solo_traveller • by
10
Понравилось все: от локации до обслуживания, все было практически безупречно!
Pros:

Отличный отель, классные номера, вкусный завтрак, чистота, хорошая белье и косметика в номере!

Cons:

Хотел бы в следующий раз плюшевую игрушку в номере (для коллекции).

2026-04-20 • via Nuitee
F
Florian • couple • de
9
2026-04-13 • via Nuitee