Conrad Hangzhou

Hotels
•
Conrad Hotels & Resorts
9.1 (84 reviews)
Raffles City, 228 Xinye Road, Jianggan District , Hangzhou , CN
+86 571 5696 6666

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location
Good service
Cons:
Poor breakfast selection
Room maintenance issues

Categories

Cleanliness
8.4
Issues with room maintenance and equipment damage.
Service
9.9
Staff provided good service, with specific praise for room organization.
Location
10
Perfect location in the city center, close to a shopping mall.
Room Quality
7.9
Room issues, including maintenance problems and equipment not functioning.
Amenities
8.9
Basic amenities, but improvements needed, particularly in equipment upkeep.
Value for Money
9.4
Acceptable value considering room comfort, but some issues were noted.
Food and Beverage
8.4
Breakfast choices were limited and disappointing for a hotel of this standard.
Overall Experience
9.9
Overall a good experience, marred by specific issues in cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:39

Property Description

Luxurious Accommodation

Conrad Hangzhou, situated in the vibrant Jianggan district, offers elegant non-smoking rooms with modern amenities. Each room boasts air conditioning, a flat-screen TV, and some even feature a private balcony for stunning views.

Exceptional Services

Guests can indulge in impeccable concierge services, room service, and currency exchange at their convenience. The 24-hour front desk ensures all needs are met promptly.

Dining and Relaxation

Start your day with a delicious buffet breakfast before exploring nearby attractions like Wushan Square and Lingyin Temple. Unwind at the hotel's terrace, bar, or restaurant for a memorable dining experience.

Book your stay at Conrad Hangzhou for a truly unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for CNY 420 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.1
Based on 84 reviews
Cleanliness: 8.4
Service: 9.9
Location: 10
Room Quality: 7.9
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.4
Overall Experience: 9.9
M
Mauricio • couple • es
10
2026-09-13 • via Nuitee
M
Marianne • extended_group • fr
9
Pros:

Belle chambre, bien équipée

2026-08-06 • via Nuitee
A
Abdulla • family_with_children • qa
10
فندق نظيف خدمة ممتازة امان وهدؤ
Pros:

كانت غرفه جميله قامو بترتيب الغرفه لولدي على شكل تخييم كانت الخدمه ممتازه الافطار متنوع الموقع ممتاز يوجد تحته مول سيتي رافلز ويوجد اكثر من مول حوله لايحتاج الى سياره ايضا يوجد شطاف

Cons:

لاشي كل الشكر لمدير الاستقبال كان شخص لطيف جدا ويسعى لخدمتنا

2026-07-21 • via Nuitee
C
Chun Wang • extended_group • ph
10
2026-07-20 • via Nuitee
S
Shu Ting • couple • tw
10
2026-07-13 • via Nuitee
Y
y s boey • solo_traveller • sg
8
2026-06-27 • via Nuitee
O
Or • solo_traveller • il
10
2026-06-20 • via Nuitee
E
Ernst Jan • solo_traveller • be
9
2026-05-30 • via Nuitee
L
Lior • solo_traveller • il
10
2026-05-28 • via Nuitee
G
Gernot • couple • de
10
2026-05-26 • via Nuitee
N
Nikoleta • extended_group • at
10
I want to go back to Hangzhou to stay here again.
Pros:

The location, the lobby and the rooms were phenomenal. The breakfast was one of the best I have had in the 5 star hotels. The rooms were very spacious and the staff was very accommodating. I would definitely come back and stay here again.

Cons:

Some rooms smelled after cigarettes but they had no problem to change the room for us.

2026-05-12 • via Nuitee
T
Terence • extended_group • nz
9
2026-05-08 • via Nuitee
S
Sino • couple • tj
4
Отель не стоит своих денег, уже видно что отель устарел
Pros:

Высота

Cons:

Все кроме высоты

2026-05-08 • via Nuitee
G
Gcc • couple • it
10
2026-05-06 • via Nuitee
J
JIN • extended_group • cn
10
不错的
Pros:

出行方便，环境好

Cons:

卫生间通风

2026-05-02 • via Nuitee
M
Masahiro • solo_traveller • jp
9
Pros:

Great design, confortable bed, good breakfast

Cons:

Room service menu did not work (Only QR code and the code did not work)

2026-04-28 • via Nuitee
V
Valery • solo_traveller • by
10
Понравилось все: от локации до обслуживания, все было практически безупречно!
Pros:

Отличный отель, классные номера, вкусный завтрак, чистота, хорошая белье и косметика в номере!

Cons:

Хотел бы в следующий раз плюшевую игрушку в номере (для коллекции).

2026-04-20 • via Nuitee
F
Florian • couple • de
9
2026-04-13 • via Nuitee
C
Ching Yan Louisa • family_with_children • hk
7
2026-04-06 • via Nuitee
T
Thachapol • couple • th
10
Amazing love it
Pros:

The room was amazing with very touch on decoration of the room. Bath room has an awesome view. I’ll definitely come back again.

Cons:

Breakfast was just ok.

2026-03-29 • via Nuitee