Courtyard by Marriott Oxford South

Rooms is clean and comfortable, also staff is very helpful

Rooms parking and staff great and welcoming

The rooms were very clean. Breakfast was the best.

Went with a coach party. Very disappointed with the service. They hadn't a clue how to cater for such a large group. Made to feel like second class citizens. Had to queue for all of our food like one did for school dinners. By the fourth and last night, they'd managed to get their act together with some sort of a system, perhaps they were looking for tips! However at breakfast the following morning and our departure day, it reversed to chaos again. Overall only for suitable for one night accommodation.

On the plus side, the rooms were spacious and clean.

I’ve been staying here regularly for work trips over the past year, and I want to be clear that the staff have always been excellent — friendly, attentive, and helpful. I have no complaints about the service from the team.

My frustration is with the hotel’s TV casting system, which has not worked at all for at least the past year, and possibly longer. This is especially disappointing given that this Marriott charges a higher nightly rate than most other hotels in the area. For that price point, I think it is reasonable to expect basic in-room technology, such as reliable TV casting, to work.

The staff appear to be just as frustrated by the issue as guests are, which suggests this is not something they can resolve locally. However, after a year of repeated stays with no apparent fix, it is becoming increasingly difficult to overlook.

I genuinely hope the hotel addresses this soon, either by fixing the casting system properly or by upgrading the rooms with smart TVs. Until then, this will continue to affect my view of the hotel, despite the otherwise good service.

The cleanliness it smelt lovely and very attentive

Everything was really good. The beds were very comfortable.
Restaurant was very good. Breakfast very good. Staff was exceptional overall. Bedrooms very nice. They have a strong hairdryer. Facilities for ironing excellent. I loved the shower, it was great and possible to take down off the rail if you needed to.

Lovely hotel, great rooms and breakfast. Unfortunately was only there for a few hours so didn't get to try any of the facilities.

A Frustrating Stay Defined by Poor Maintenance and Zero Follow-Through

My wife and I stayed for two weeks, using the hotel as a base to explore the local area. Sadly, what should have been a relaxing and enjoyable trip was repeatedly undermined by maintenance failures, inconsistent housekeeping, and a management team that ultimately never bothered to respond to our concerns.

Problems started from the very first day with a non-functioning TV — annoying, not least because it meant missing the FA Cup final. We reported it to reception, were told someone would attend the next day, and of course, nothing happened. A second request eventually got it partially working.

Shortly after, our bathroom light failed. Again we reported it, again we were told maintenance would come straight away, and again we returned to find nothing had been done. A second visit to the desk was needed before it was finally fixed.

The most serious issue, though, was the air conditioning. As the weather warmed up, our room became genuinely uncomfortable. We reported it, came back the next day, and found no one had even visited the room. I could see the filter was almost completely blocked and offered to clean it myself — maintenance eventually came to do it, which helped airflow slightly, but the room remained hot. When we asked what the plan was, we were told they didn’t know why it wasn’t cooling and that a specialist would need to come out.

By this point we had endured three sleepless nights in an oppressively hot room. We had even gone out and bought our own desk fan just to cope. Enough was enough — we requested a room change, which they were able to arrange, and thankfully the new room had working air conditioning. We shouldn’t have needed to fight for that.

The smaller frustrations were constant throughout. Toiletries, toilet paper, tissues and hand soap were regularly left unreplenished and had to be specifically chased each time. The room wasn’t cleaned on at least a couple of occasions. And the fan we had purchased ourselves disappeared from the room — taken by housekeeping, we can only assume, who perhaps thought it belonged to the hotel.

One morning we arrived at breakfast to find the buffet empty of cooked items. We waited, assuming food was coming. Another guest was already visibly frustrated, saying they had been asking for food to be brought out for some time. It took over 20 minutes after we arrived — during advertised breakfast hours — before anything appeared.

Before checking out, we raised all of these issues at reception and were asked to write everything down so the manager could respond. That was two weeks ago. We have heard nothing since.

The staff were never unpleasant, and to be fair, problems were eventually resolved when pushed hard enough — but the pattern of reporting issues, being ignored, and having to follow up repeatedly made for an exhausting stay. The complete silence from management since our departure says everything about how seriously our experience was taken.

Ni avbokade ju hotellet samma kväll med bara ett email som info.

Great location for Didcot railway centre.Good breakfast with plenty of choice .

Front desk service was excellent.
Thank you David!

Fabulous room

Nice spacious rooms and bathrooms. Aircon was on when we came in which was nice. Room smelt lovely and beds were comfortable.