Fairmont Hot Springs Resort

Hotels
8 (1237 reviews)
5225 Fairmont Resort Road , Fairmont Hot Springs , CA
+1 888-870-8889

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great pools
Beautiful location
Comfortable bed
Cons:
Issues with cleanliness
Room upgrades needed

Categories

Cleanliness
7.46
Some reviews indicated issues like used muffin packages left in rooms.
Service
8.43
Most guests found the staff to be helpful, with some exceptions related to the front desk.
Location
8.97
The hotel is well-located with beautiful mountain views and nearby walking trails.
Room Quality
7.42
Rooms were described as cozy but dated, needing upgrades.
Amenities
8.95
The pools and hot springs were highly praised, adding significant value.
Value for Money
6.91
Some guests felt the hotel was overpriced considering the age of the facilities.
Food and Beverage
7.96
Meals received positive remarks regarding quality and service.
Overall Experience
7.93
Overall enjoyment was expressed, but some guests had reservations about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:29

Property Description

Luxurious Amenities and Features

Fairmont Hot Springs Resort offers a range of luxurious amenities and features for guests to enjoy during their stay. From the fitness centre and garden to the terrace and restaurant, the hotel provides a perfect blend of relaxation and recreation.

Wellness Facilities

Guests can indulge in the wellness facilities available at Fairmont Hot Springs Resort, including a sauna, hot tub, and hot spring bath. Whether you're looking to unwind after a long day of activities or simply pamper yourself, these facilities are designed to cater to your relaxation needs.

Outdoor Activities

For outdoor enthusiasts, the hotel offers a variety of activities such as mini-golf, tennis, hiking, and skiing. Whether you prefer a leisurely game of golf or an adrenaline-pumping ski adventure, Fairmont Hot Springs Resort provides the perfect base for your outdoor pursuits.

Experience luxury, relaxation, and adventure at Fairmont Hot Springs Resort. Book your stay now for an unforgettable getaway.

Important information:

The health and well-being of our guests, visitors and team is our highest priority.

By order of the Provincial Health Officer, proof of vaccination requirements begin September 13, 2021 for all people aged 12 and over. In accordance, guests staying at the Resort, RV Resort and Mountainside Villas along with team members, pool & gym membership holders, ski pass holders, golf members and day users of the ski area and golf courses will be required to show proof of vaccination per the guidelines detailed below.

September 13, 2021: Partial vaccination required. You are partially vaccinated with 1 dose as per the Provincial guidelines.

October 24, 2021: Full vaccination required. You are fully vaccinated 7 days after dose 2 as per the Provincial guidelines.

Your provincially/territorially officially recognized vaccine record and valid government ID from the same province or territory will be required.

To view B.C's Proof of Vaccination Requirements, please copy and past the following link into your web browser: https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof

Thank you for your collaboration and commitment to helping ensure our Resort and the Columbia Valley remain safe destinations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1237 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 8.95
Value for Money: 6.91
Food and Beverage: 7.96
Overall Experience: 7.93
M
Melon • extended_group • ca
6
Pros:

The staff and the hot springs

Cons:

Some mould growing in the bathroom, a bunch of the amenities weren’t working like the restaurant and cold plunge pool

2026-09-14 • via Nuitee
T
Ted • solo_traveller • ca
3
Pros:

Our location to the pool was excellent

Cons:

The resort is in total disrepair. Evestrough falling off and running onto our balcony . Bathroom sink is cracked, furniture is old with finish worn off. Doors all squeak, bathroom door falling apart. Pool deck was never cleaned off, inside of pool was dirty. Cold plunge was closed, only 1 sauna working. And on top of all that, the restaurants were all closed. We requested an early arrival, showed up at 330 and our room wasn't ready. The bed was comfortable. Hopefully repairs will be made.

2026-09-11 • via Nuitee
O
Olga • solo_traveller • ca
10
2026-09-07 • via Nuitee
M
Mariia • solo_traveller • ca
3
Very disappointed
Pros:

Hot pools.

Cons:

I had a rather disappointing experience at the Fairmont Hot Springs. I've been to the hotel three times before, and everything was fine. But this time, everything went wrong. I booked a room for four. The room smelled of cigarettes, despite the signs everywhere prohibiting it. The bathroom ventilation didn't work. The toilet was leaking around the perimeter. Besides shampoo and conditioner, no shower gel or soap were provided. The cleaning boy promised to find something and bring it, but never returned. Furthermore, there were only two robes (for hot pool visits) in the room. The front desk agent said that, due to wildfires, by government order, to conserve water, they do not provide additional robes beyond those already in the room. Trying to explain that these weren't extras, but rather missing ones for two other guests, got me nowhere. Why did I pay for a stay for four people but not receive all the benefits? Ironically, there were four pool towels provided, which is the exact same amount of towels and robes I previously received when staying at your hotel as a party of two. This proves that no adjustments were made to accommodate our larger group. The room had two double beds, but the sockets were hidden inside, behind the mattresses (see photo), i.e., initially the room had one bed, on both sides of which there were sockets.

2026-09-05 • via Nuitee
J
Jana • extended_group • ca
8
2026-09-03 • via Nuitee
B
Brittany • couple • ca
2
2026-09-03 • via Nuitee
K
Klaus • solo_traveller • de
8
2026-09-01 • via Nuitee
P
Philip • couple • ca
10
2026-09-01 • via Nuitee
M
Mila • family_with_children • ca
8
Pros:

Location

Cons:

Needs renovation

2026-08-30 • via Nuitee
L
Lukasz • family_with_children • ca
10
2026-08-29 • via Nuitee
S
Sandrine • family_with_children • ca
8
Nice but could be better
Pros:

Nice pools, friendly staff, good bar.

Cons:

A little bit updated and main areas like corridors carpets not clean

2026-08-24 • via Nuitee
H
Hanna • solo_traveller • ca
4
Pros:

Location

Cons:

I had to wait for my pre paid room to be ready. Arriving at the resort after 6pm. The front desk phone doesn't work, or they choose to not answer. The restaurant ( bear paw lounge) also does not answer their phones
I called to place an order over a dozen times finally walking to the restaurant to place my order. Expecting it to be busy I was suprised when I walked in seeing inly 4 people and staff just standing around. Very disappointing after my 14hr drive. Resort staff very rude and unorganized. I work in the hospitality industry for over 14 years very disappointed in my stay. Will not be back.

2026-08-14 • via Nuitee
V
Victoria • family_with_children • ca
10
2026-08-13 • via Nuitee
T
Tracy • extended_group • ca
3
Very disappointed
Pros:

Lovely setting. Nice staff.

Cons:

Only one pool was functioning. The private pools and large public pool were out of service. This was a birthday trip request for my 80 year old mother. I felt the property was very outdated and the fact that the pools were closed made me regret booking. I paid a lot of money because of the hot springs pools. They were basically unavailable.

2026-08-13 • via Nuitee
G
GlenG479 • Family
4
Disappointed
Pros:

The resort was very loud. Music blasting in the pool area, definitely not relaxing. Children were loud, unsupervised and both large pools were packed with kids from the moment they opened until closing- suggestion- please have an hour of adults only
Rooms also unkept, really in need of a refresh. The toiletries provided in the rooms are non existent, lucky to get one use out of the tiny bar of soap provided. Microwave is found in the hallway for guests to warm up food . We have been 3 times to this resort and over the past few years have found it going downhill.

2026-08-12 • via Tripadvisor
S
S8300ZXtonis • Family
2
Horrible. Expensive and poorly maintained
Pros:

This was an awful vacation I took it over Canadian thanksgiving last year with my 6 month old baby and my husband. They didn't have enough towels in the entire place so there were no towels at the hot springs and when we asked for some we were told that they didn't have enough and "needed to order more". We had to ration our towels and use the bathroom towels at the pools. Because of this I spent the whole stay kind of damp because I had to use my already wet pool towel to dry myself after showering. Paint peeling on the ceiling, old fixtures, advertised they would supply a pack and play for our child to sleep in but it didn't have a base so he was meant to sleep on the plastic bars I guess? poor noise control in the entire place, wouldn't let us check in 15 mins early and when we returned after eating the line to check in was 40 minutes long. Food was oily and inedible. I would have been able to excuse it if it was a cheap hotel but this is a resort.

2026-08-11 • via Tripadvisor
O
Obada Lekamlage • solo_traveller • ca
3
2026-08-11 • via Nuitee
D
davewK8157DR • Family
4
Great scenery, lousy hotel
Pros:

Quick positives: the scenery is beautiful, the pools are fun, our four-year-old had a good time.

With that out of the way: this place is barely functional as a hotel. When you check in, you are completely on your own. There is no housekeeping. If you call and ask for basic housekeeping, you will be told that it is coming - and they never send anybody. The front desk is completely unresponsive. I had to walk into the maintenance closet myself to grab clean coffee mugs and a vacuum to tidy up my own room. Don't expect anyone to come around and make your bed or take your dishes, even if you ask for it. Paint is peeling everywhere, carpet is from 30+ years ago, the facility is run down and beaten up and it doesn't seem like management cares. Non-pool amenities are either run down or non-operational. Both restaurants on site are wildly overpriced with mediocre food. They have cut corners everywhere in this facility and the decline in the last 12 months is noticeable - our summer 2026 stay was notably worse than our summer 2025 stay (I doubt we'll be back ever again.) You are paying luxury resort prices for a Motel 6 experience.

2026-08-09 • via Tripadvisor
M
mojoman79 • Family • Strathmore, Alberta
4
Old and untouched.
Pros:

The hotel hasn’t been touched for 20+ years. You can see some old grandeur but everything is super worn and dirty. Even the stairs which are a stone tile, have indents from how many people have walked them. None of the hikes are maintained and they shut down the second half of the mini golf course. The yard and florals looked in significantly worse condition then we we last came a few years ago.

2026-08-09 • via Tripadvisor
H
Heather • family_with_children • ca
4
Disappointing.
Pros:

We ordered the family platter for breakfast which was decent value and excellent. The staff in the Antlers restaurant were awesome!

The beds were comfortable.

Cons:

Overall the resort has gone downhill since my last visit 10 years ago.
Cleanliness of the room not great.
Hot pool had black stuff floating in it. Life guards were trying to fish it out.
Hotel guest pool was out of service.
Grassy area by the pool was in poor condition and dug up in one spot.
Miss the diving boards.
Poolside restaurant was not clean. Staff were not attentive or thoughtful. Poor service. Food was mediocre and poor value.

2026-08-09 • via Nuitee