Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Safety deposit box
Hot tub/Jacuzzi
Car hire
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Friendly and accommodating staff
Cons:
No coffee/tea facilities in-room
Wi-Fi issues in some areas
Noise from nearby events

Categories

Cleanliness
9.24
Rooms are very clean and nicely laid out.
Service
9.71
Host was amazing and staff are warm and friendly.
Location
9.75
Perfect location close to shops and restaurants.
Room Quality
9.2
Beautiful, unique rooms with character.
Amenities
9.03
Amenities provided were good but could be improved (e.g., coffee facilities).
Value for Money
9.19
Good value given the comfort and location.
Food and Beverage
8.74
Coffee wasn't provided in the room, but otherwise satisfactory.
Overall Experience
9.51
Overall a fantastic experience and highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:05

Property Description

Luxurious Hot Tub and Air-Conditioned Suites
Neratze Hammam Suites offers a lavish experience with a hot tub and modern air-conditioned suites in the heart of Rethymno Town. Guests can enjoy the convenience of a private entrance and top-notch amenities during their stay.

Well-Equipped Units with Modern Amenities
Each unit is thoughtfully designed with a kettle, flat-screen TV, safety deposit box, and complimentary WiFi. Select rooms feature a terrace or city views, while all units come with a private bathroom, hair dryer, and cozy bed linen for a comfortable stay.

Convenient Services and Nearby Attractions
Guests can take advantage of the car rental service and airport transfers offered by the aparthotel. Explore popular attractions like the Historical and Folklore Museum, Centre of Byzantine Art, and Municipal Garden, all just a stone's throw away.

Ready to experience luxury and comfort at Neratze Hammam Suites? Book your stay now for an unforgettable getaway.

Important information:

Please note that the kitchenette inside the units can only be used for the preparation of snacks and light meals, such as breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 5 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 976 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 9.03
Value for Money: 9.19
Food and Beverage: 8.74
Overall Experience: 9.51
S
Sandy • solo_traveller • ca
10
Pros:

We loved the 2 floors with the kitchen upstairs. The balcony.allowed us to enjoy a glass of wine and listen to the sounds of the city in the evening.

Cons:

We didn't like having to leave. :)

2026-06-04 • via Nuitee
G
Gerard • couple • fr
10
2026-06-03 • via Nuitee
S
Sophie • couple • au
10
Chic
2026-06-02 • via Nuitee
E
ElyNico • solo_traveller • it
10
Pros:

Accogliente e confortevole, ottima scelta per il nostro soggiorno a Rethymno. È nel cuore della città ma in una parte silenziosa e tranquilla. La nostra king suite era kolto carina, ben arredata, su due livelli. Letto comodo con piccolo balconcino di fronte a una bellissima bouganville. Al piano di sopra cucina con divano, tavolo e terrazzino con vista sui tetti della città, incantevole. È necessario parcheggiare fuori e entrare in centro a piedi. Consigliato!

2026-06-01 • via Nuitee
V
Voula • couple • gr
10
2026-06-01 • via Nuitee
K
Kristine • solo_traveller • de
8
2026-05-31 • via Nuitee
S
Solveig • couple • no
8
Pros:

Beliggenheten i gamlebyen

Cons:

Litt langt til Strand

2026-05-31 • via Nuitee
T
Thaïs • couple • fr
10
2026-05-31 • via Nuitee
C
Chloe • extended_group • us
10
2026-05-30 • via Nuitee
ΓΙΩΡΓΟΣ • couple • gr
8
2026-05-30 • via Nuitee
S
Solveig • couple • no
7
Pros:

Beliggenheten i gamlebyen

2026-05-29 • via Nuitee
B
Bartłomiej • couple • pl
10
Definitely would recommend staying in this room in Rethymno!
Pros:

Location, the room was very clean.

Cons:

Everything was perfect.

2026-05-29 • via Nuitee
T
Thanasis • solo_traveller • gr
10
Pros:

Όμορφος χώρος, ευγενικά φιλικό προσωπικό, εντελώς στο κέντρο κι ωστόσο ήταν ήσυχα. Μείναμε πάρα πολύ ευχαριστημένοι, σίγουρα θα το ξαναπροτιμησουμε.

2026-05-28 • via Nuitee
L
Laetitia Marie • solo_traveller • ch
10
Pros:

Everything!

2026-05-27 • via Nuitee
A
Anastasiia • extended_group • ua
10
2026-05-27 • via Nuitee
H
Hewgill • couple • gb
5
The apartment is overhyped in the reviews. Nothing to write home about except the location.
Pros:

Great location in the heart of the old town.

Cons:

The out-of-hours contact process needs to be much clearer, and issues should be resolved without guests having to argue for basic assistance. Guests should not be treated with contempt, and staff should take a more proactive approach to finding solutions.

Additionally, access and logistical information should be provided well in advance of the day of travel so guests can prepare properly. We encountered an issue after hours which nearly resulted in my partner either having to remain in the corridor or find alternative accommodation elsewhere. Despite providing my name and trying to explain the situation calmly, the response we received was dismissive and unhelpful.

We were also placed under unnecessary time pressure when leaving for our flight due to a “misunderstanding” regarding a taxi arranged through the hotel.

Frankly, it is not acceptable that nearly every interaction with staff was either difficult or affected by avoidable mistakes. There needs to be a far less complacent attitude towards guest service and problem resolution.

2026-05-26 • via Nuitee
I
Irene • solo_traveller • it
8
Pros:

Posizione perfetta per visitare la cittadina e perdersi tra i suoi vicoli.
Parcheggio disponibile a pagamento nelle vicinanze.
Camera piccolina ma essenziale, molto carino l'accesso al balcone al piano superiore.

2026-05-26 • via Nuitee
M
Maike • couple • de
6
Okay für einen kurzen Aufenthalt ohne größere Ansprüche
Pros:

Das Personal war sehr nett und die Einrichtung war sehr schön und geschmackvoll

Cons:

Die Zimmer waren extrem klein, so dass es sogar mit Handgepäck schwierig war.
Wir waren außerdem der Überzeugung dass wir die Dachterrasse mitnutzen können weil es auf den allgemeinen Bildern abgebildet war. Das war nicht der Fall. Das war sehr Schade. Außerdem war das Zimmer zu einem Spielplatz und Park gerichtet und es war nachts ziemlich laut.
Die Klimaanlage und Kühlschrank im Zimmer war zudem sehr ruckelig und laut so dass ruhiger Schlaf schwierig war. Ebenso die Lichter im Zimmer.

2026-05-25 • via Nuitee
G
Gary • couple • au
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-05-22 • via Nuitee
M
Melissa • couple • gb
10
Pros:

Service desk available out of hours, we had an issue with getting locked out the room and staff were available over the phone and helped us quickly resolve the issue. Very helpful!

2026-05-20 • via Nuitee