Tsumugi

Hotels
8.9 (57 reviews)
Ashigrashimogun Hakonecho Gora 1322-23 , Hakone , JP
+81 460-85-0036

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Soundproof rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Lack of rice in meals

Categories

Cleanliness
8.65
No specific sentiment mentioned regarding cleanliness, assumed standard quality for this hotel tier.
Service
9.62
The staff were very warm and welcoming, enhancing overall experience.
Location
9.16
Conveniently located near cable car access for sightseeing.
Room Quality
8.61
Spacious rooms mentioned as a positive aspect.
Amenities
8.64
Onsen and other amenities positively noted, though basic.
Value for Money
8.29
Good experience overall, yet some aspects could improve value perception.
Food and Beverage
9.15
Highly praised meals, with a notable highlight being unique dining experiences.
Overall Experience
9.12
Guests enjoyed a memorable experience celebrating special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:21

Property Description

Mountain Views and Serene Gardens
Indulge in breathtaking mountain views from your balcony and unwind in the tranquil gardens.

Relaxation at its Finest
Enjoy access to a sun terrace and a hot tub for the ultimate relaxation during your stay.

Wellness Oasis
Start your day with a fulfilling Asian breakfast and rejuvenate at the hotel's spa center.

To book your serene getaway at Tsumugi in Hakone, visit our website now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.9
Based on 57 reviews
Cleanliness: 8.65
Service: 9.62
Location: 9.16
Room Quality: 8.61
Amenities: 8.64
Value for Money: 8.29
Food and Beverage: 9.15
Overall Experience: 9.12
M
MARI • couple • jp
7
2026-09-14 • via Nuitee
I
Ikuma • couple • jp
10
のんびり贅沢に羽休めができました🎶
Pros:

管理人さんがとにかく優しい！！
気遣っていただき、おもてなしの精神をとても感じました。
本当にありがとうございました✨

山の中だからと虫がでることを覚悟して行ったのですが部屋に入り込むこともなく快適に過ごせました！
夕食も美味しくてとても素敵な時間を過ごせました🫶

Cons:

特にございません！快適に過ごさせていただきました🎶

2026-09-08 • via Nuitee
俊和 • couple • jp
6
2026-09-07 • via Nuitee
S
suetomo • extended_group • jp
10
2026-08-21 • via Nuitee
M
Miyuki • solo_traveller • jp
9
Pros:

清潔でお食事が美味しかった。

Cons:

お風呂がぬるめだった。

2026-08-12 • via Nuitee
H
Hiroshi • couple • jp
10
箱根の「全部がちょうど良い」宿。
Pros:

初めて泊まりましたが、施設・料理・サービスは全て満点💯でした。唯一ホテルのHPにある「自慢の景色」だけはまあまあだったのはご愛嬌。また是非伺います。

Cons:

ありません。

2026-08-11 • via Nuitee
A
Andreas • solo_traveller • se
10
2026-08-11 • via Nuitee
S
Satoru • couple • jp
10
癒されました
Pros:

とても丁寧で親しみやすい接客
清潔感もあり綺麗
ご飯がとても美味しかった

Cons:

特になし

2026-08-09 • via Nuitee
S
Siutsiu • couple • hk
9
2026-08-06 • via Nuitee
内田 • couple • jp
9
安らぎ
Pros:

閑静なホテルで従業員の対応も良くゆっくり過ごせました
温泉も良く食事も美味しかった

2026-08-02 • via Nuitee
I
Ivanne • extended_group • fr
10
Nous recommandons le Tsumugi et son équipe sans aucune hésitation : merci à eux, nous avons adoré !
Pros:

Nous avons passé 2 jours et 2 nuits dans ce charmant Ryokan, idéalement situé à proximité immédiate de la gare de Sunzan (pour se rendre au lac Ashi en téléphérique ou à Gora en funiculaire).
L’équipe qui nous a accueillis a été très prévenante, adorable et très efficace ! Ils ont contribué énormément au plaisir que nous avons eu à séjourner au Tsumugi.
Les petits déjeuners et les dîners ont été de véritables voyages culinaires.
Et pour parfaire l’expérience, nous avons profité du Onsen : inoubliable !

Cons:

Tout nous a plus, rien à redire !

2026-07-14 • via Nuitee
Y
YURI • solo_traveller • jp
10
2026-06-22 • via Nuitee
P
Pilon • solo_traveller • us
10
Pros:

The hotel is beautiful, and the authentic Japanese meals made us feel like treasured guests in a friend's home. The onsen was our first experience and the staff did a wonderful job of explaining how to use it properly.

All of the staff was wonderful, accommodating, and helpful, but Madoka was beyond exceptional. When we discovered that we had lost a valuable, she helped us through all the steps we needed to take to search for it and report it lost. Thanks you so much Madoka for taking such good care of us.

Your friends for life,

Adriana and Pat

Cons:

Everything was great.

2026-06-19 • via Nuitee
G
Genki • solo_traveller • jp
10
最高の箱根旅でした、また立ち寄りたいと思います。
Pros:

とても静かに過ごせて特に温泉、泉質が最高でした。
スタッフさん達もとても丁寧で本当何の不満も自分は無かったです。　玄関入った瞬間にとても良い匂いがし、暖炉が置いてあり冬も来てみたい！ってなりました笑
食事の際お酒の提供あるのですが結構種類あるのが印象的でした、自分がお酒飲めないのが憎い

Cons:

人によっては食事が少ないかなって思いました、自分はピッタリな感じでしたが。
部屋に備え付けられてる冷蔵庫が遠いかなって思ったくらいと自分身長低いので浴衣のMサイズがギリ長いくらいです。
浴衣のサイズがもう少し小さいと嬉しいです

2026-06-15 • via Nuitee
J
Jonas • solo_traveller • gb
10
Pros:

Exceptionally friendly staff, tasty and beautiful food, and a very relaxing onsen.

Cons:

Nothing

2026-06-11 • via Nuitee
K
Kristine • solo_traveller • au
8
Pros:

Relaxing quiet hotel with natural baths. Big room comfy bed. Lovely meals and friendly staff. Close drive to the amazing sculpture park, a must!

Cons:

Shares bathroom was the hot springs at end of hall. Place was lovely and quiet, but a drive from town centre. We byo'd wine to dinner, but only after opening and pouring first glass did the owner tell us we could not byo.

2026-05-28 • via Nuitee
S
Shizuka • couple • jp
10
2026-05-26 • via Nuitee
M
Marie • solo_traveller • cz
10
Amazing
Pros:

The owner and staff are incredibly friendly and helpful. They will take perfect care of you throughout your stay and go out of their way to solve any issue."

Cons:

Nothing

2026-05-21 • via Nuitee
C
Carson • couple • us
10
Relaxing, essential stay in Hakone
Pros:

Very welcoming, lovely atmosphere with clean well designed features

2026-05-20 • via Nuitee
K
KOZUE • couple • jp
7
2026-05-18 • via Nuitee