Tsumugi

Hotels
8.9 (43 reviews)
Ashigrashimogun Hakonecho Gora 1322-23 , Hakone , jp

Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Soundproof rooms
Hot tub/Jacuzzi
Table tennis
Kid meals
Public Bath
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Lack of rice in meals

Categories

Cleanliness
8.65
No specific sentiment mentioned regarding cleanliness, assumed standard quality for this hotel tier.
Service
9.62
The staff were very warm and welcoming, enhancing overall experience.
Location
9.16
Conveniently located near cable car access for sightseeing.
Room Quality
8.61
Spacious rooms mentioned as a positive aspect.
Amenities
8.64
Onsen and other amenities positively noted, though basic.
Value for Money
8.29
Good experience overall, yet some aspects could improve value perception.
Food and Beverage
9.15
Highly praised meals, with a notable highlight being unique dining experiences.
Overall Experience
9.12
Guests enjoyed a memorable experience celebrating special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:21

Property Description

Mountain Views and Serene Gardens
Indulge in breathtaking mountain views from your balcony and unwind in the tranquil gardens.

Relaxation at its Finest
Enjoy access to a sun terrace and a hot tub for the ultimate relaxation during your stay.

Wellness Oasis
Start your day with a fulfilling Asian breakfast and rejuvenate at the hotel's spa center.

To book your serene getaway at Tsumugi in Hakone, visit our website now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 43 reviews
Cleanliness: 8.65
Service: 9.62
Location: 9.16
Room Quality: 8.61
Amenities: 8.64
Value for Money: 8.29
Food and Beverage: 9.15
Overall Experience: 9.12
K
Kristine solo_traveller au
8
Pros:

Relaxing quiet hotel with natural baths. Big room comfy bed. Lovely meals and friendly staff. Close drive to the amazing sculpture park, a must!

Cons:

Shares bathroom was the hot springs at end of hall. Place was lovely and quiet, but a drive from town centre. We byo'd wine to dinner, but only after opening and pouring first glass did the owner tell us we could not byo.

2026-05-28 via Nuitee
S
Shizuka couple jp
10
2026-05-26 via Nuitee
M
Marie solo_traveller cz
10
Amazing
Pros:

The owner and staff are incredibly friendly and helpful. They will take perfect care of you throughout your stay and go out of their way to solve any issue."

Cons:

Nothing

2026-05-21 via Nuitee
C
Carson couple us
10
Relaxing, essential stay in Hakone
Pros:

Very welcoming, lovely atmosphere with clean well designed features

2026-05-20 via Nuitee
K
KOZUE couple jp
7
2026-05-18 via Nuitee
K
keiko solo_traveller jp
8
Pros:

朝食、夕食つきで宿泊しました。メニューは、決まっていたため、追加等はできないかんじでした。少し足りない感がある人もいるかもしれませんが美味しいです。宿泊者数が限られているので温泉は、誰とも合うことなくのんびり楽しめました。宿周辺に買い物するところはないので車で行くことがおすすめだと思いました。

Cons:

朝早く温泉に浸かりに行ったら浴室の床に浴槽から入り口までのぬれた足跡がついていました。スタッフのものかもしれないが、床を流しておいてほしかた…
また、浴槽の縁が汚なそうでそこを踏まずにまたいで浴槽の中に入ったときに浴槽内の段が温泉の成分でヌルヌルしていて滑って、そのままひっくり返ってしまった。さいわい、どこも怪我せず浴槽内に落ちたのだが…ヒヤッとしました。また、女湯、男湯が隣同士で外の暖簾の隙間からスリッパが見えることや入ってすぐ脱衣室というのも、1人だと不安もありました。

2026-05-07 via Nuitee
智大 couple jp
10
Pros:

ゴールデンウィークに利用させていただきました。温泉の湯質やお部屋に満足だったことはもちろん、スタッフの皆様の暖かさが身に沁みました。旅行中に靴のソールが剥がれて歩けなくなるという事態に困っていたところ、ご厚意で宿にあるものを駆使して修理していただきました。お陰様で次の日も旅行を楽しむことができました。ありがとうございました。

2026-05-05 via Nuitee
G
Giulia couple it
10
Simply amazing stay.
Pros:

We had the best time at tsumugi. The place is absolutely stunning, relaxing and the staff are very nice and amazing people. Very easily reachable with a bus from odawara station, The room was big, comfortable, clean, and it had an amazing covered balcony where you could enjoy a tea watching the mountains, everything in perfect Japanese style.
The onsen is small, but natural and clean. We had the best bath, and it’s never crowded since the propriety has only 8 rooms. Breakfast and dinner included, delicious (and so much stuff! Good value for what we payed)
In conclusion, I would absolutely choose tsumugi again for my stay in Hakone.

Cons:

Nothing, everything was perfect

2026-05-05 via Nuitee
M
Michelle solo_traveller sg
9
Lovely little ryokan in hakone!
Pros:

Lovely little hotel - clean and spacious rooms, nice breakfast and dinners but most of all, every single person that works there have been wonderful and helpful and really made my stay amazing.

2026-04-21 via Nuitee
S
Silvia solo_traveller de
9
Pros:

Alles sehr authentisch

Cons:

Det Onsen

2026-04-19 via Nuitee
A
annie couple fr
10
2026-04-13 via Nuitee
S
Sarah couple au
10
Pros:

The staff were welcoming as soon as we walked in the door. The dinner and breakfast meals were amazing. And a nice soak in the onsen to finish the day made it a wonderful experience

Cons:

Nothing this place is 5 stars highly recommended

2026-04-13 via Nuitee
P
Pierrick couple fr
10
Pros:

Bel hébergement traditionnel. Chambre spacieuse avec lits confortables. La vue est imprenable.
Dîner de très bonne qualité.

Cons:

Un simple commentaire, le petit déjeuner est uniquement de style japonais.

2026-04-12 via Nuitee
D
Danny couple be
10
Fantastisch verblijf in een familiale ryokan, gerund door fantastische mensen.
Pros:

Het personeel was extreem vriendelijk, behulpzaam, attent. Zelden zo een service gezien. We boekten half pension en genoten van een verfijnd ontbijt en avondmaal. De kamers waren uitzonderlijk groot naar Japanse normen en schitterend ingericht. Onsen faciliteiten perfect.

Cons:

Echt niks. Dit was één van de beste ervaringen in vele reisjaren.

2026-04-12 via Nuitee
N
Natalia couple nl
6
Onsen hotel far from cities
Pros:

The room was very spacious and clean. While the onsen was relatively small, the hot water made it very enjoyable. The staff were incredibly kind and responsive, staying in contact via Booking.com and replying quickly. They also did their best to accommodate our dietary restrictions, which we truly appreciated. The room included a variety of lotions and moisturizers, adding to the comfort of our stay.

Cons:

The hotel is somewhat remote and takes a while to reach. Although the location is pleasant, there is not much to do in the evening.

2026-04-12 via Nuitee
A
Adva couple il
10
Amazing stay at a beautiful hotel
Pros:

When we arrived in Gora, we weren’t sure how to reach the hotel, but the hotel staff kindly came to pick us up from the train station entrance. Later on, we realized that it’s actually very easy to get there by taking the cable car and walking a few minutes, so the location turned out to be very convenient.

We would like to say a big thank you to Madoka and the entire team for the warm and pleasant hospitality. Our room was spacious and beautifully designed in a traditional Japanese style, with a stunning view of the mountains.

Both breakfast and dinner were served in a traditional style and were absolutely delicious.

To top it all off, we enjoyed relaxing in the onsen at the end of the day.

It’s worth noting that the shower is not located inside the room but in the onsen area. For us, this was not an issue at all and actually enhanced the overall experience.

We would definitely love to come back the next time we visit Japan.

2026-04-10 via Nuitee
I
Igor solo_traveller pl
8
Pros:

Meals were superb and the staff was very helpful

2026-04-06 via Nuitee
小嶋 couple jp
7
良かった!とてもデトックスできた
Pros:

スタッフが親切だったこと
料理が美味しかった、盛り付けがすき
お風呂が良かった

Cons:

宿直通の送迎バスがあると嬉しい、でも観光バスでも動ける
ボディタオルのアメニティがほしかった

2026-04-06 via Nuitee
C
Claudia extended_group it
9
2026-04-05 via Nuitee
Y
YOSUKE couple jp
7
2026-03-31 via Nuitee