Hyatt House Nashville at Vanderbilt

Hotels
•
Hyatt House
8.6 (2162 reviews)
2100 Hayes Street , Nashville , us

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Children allowed
Pets allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Golfing on site
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Spacious and clean rooms
Excellent breakfast
Cons:
High parking fees
Issues with cleanliness
Poor customer service

Categories

Cleanliness
7.74
Some guests reported the bathroom needed a deep clean and the crib provided was dirty.
Service
8.21
While service was generally positive, there were major concerns about the customer service and how issues were handled.
Location
9.75
Excellent location for hospital visits, close to multiple key hospitals.
Room Quality
8.7
Rooms are described as spacious, clean, and well-equipped.
Amenities
8.73
The breakfast buffet was highly praised with healthy options and good traditional meals.
Value for Money
7.69
High parking fees and some concerns about overcharging affect perceived value.
Food and Beverage
9.24
Breakfast received excellent comments for quality and variety.
Overall Experience
8.71
Despite some issues, the overall sentiment is largely positive with a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:07

Property Description

Luxurious Accommodation
Experience modern comfort at Hyatt House Nashville at Vanderbilt, just steps away from the prestigious Vanderbilt University. Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Upgrade to a room with a kitchen for added convenience.

Top-Notch Amenities
Relax by the seasonal outdoor pool, work out in the fitness center, or unwind in the shared lounge. Indulge in American cuisine at the on-site restaurant or sip cocktails at the bar. For business travelers, take advantage of the business center and stay energized with snacks from vending machines.

Convenient Location
Located close to The Parthenon and Bridgestone Arena, our hotel offers easy access to Nashville's top attractions. With private parking and helpful reception staff, your stay at Hyatt House Nashville at Vanderbilt is sure to be seamless.

Book now for an unforgettable stay in Nashville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 36 per day.

Location

Guest Reviews

8.6
Based on 2162 reviews
Cleanliness: 7.74
Service: 8.21
Location: 9.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 9.24
Overall Experience: 8.71
S
Sally • solo_traveller • us
5
Wouldn’t stay here again.
Pros:

Spacious room

Cons:

Inadequate amount of towels and bedding for room size; front desk initially said our room wasn’t ready at 4pm; no sausage or waffles at breakfast and subpar coffee

2026-06-19 • via Nuitee
A
Angelita • couple • us
10
2026-06-18 • via Nuitee
R
Randal • solo_traveller • gb
7
2026-06-18 • via Nuitee
R
Rebecca • family_with_children • us
10
Honestly, the best hotel we ever stayed in! It definitely helped make our first trip to Nashville memorable and comforta
Pros:

The security and cleanliness

Cons:

None

2026-06-18 • via Nuitee
S
Susan • couple • us
7
Quite a decent hotel. We just thought we could walk to Broadway
Pros:

Clean decent room

Cons:

Wasn’t as close to downtown Nashville as we would have liked

2026-06-15 • via Nuitee
K
Kelly • couple • us
8
The room and staff were wonderful.
Pros:

Clean and spacious room, helpful and accommodating staff.

Cons:

The pool is much smaller than the online picture depicts.

2026-06-15 • via Nuitee
Y
yankeesimon • NONE • Montreal, Quebec
6
almost nice
Pros:

If you're looking for the authentic CMA Fest experience, the Hyatt Vanderbilt Nashville has you covered. For the bargain price of only $425 a night, you can enjoy a very basic hotel experience with just enough cleanliness to keep your immune system guessing.

The breakfast area was a particular highlight. The waffle syrup station featured a sticky, gooey substance that appeared to have survived several previous breakfast services untouched. It really added an element of mystery to the meal.

The pool area has a charming "seen better days" aesthetic, made even more exciting by what appeared to be a complete lack of security enforcement. Watching people openly doing drugs by the pool certainly wasn't listed among the amenities, but apparently it's included at no extra charge.

Special mention goes to the individual in the Sports Illustrated shirt waiting near the front desk, eager to lure guests into a timeshare presentation under less-than-transparent circumstances. Relocating that operation somewhere less intrusive would greatly improve the guest experience.

On the bright side, the hotel is well located. A pleasant 45-minute walk gets you to Broadway and all the fun Nashville has to offer. In the end, the city was fantastic. The hotel? Let's just say CMA Fest deserved a better opening act.

2026-06-11 • via Tripadvisor
V
Vickie • couple • us
2
Was given different room then reserved
Pros:

Location

Cons:

The cost was more then advertised

2026-06-10 • via Nuitee
C
coupn68 • Business • Gardendale, Alabama
10
Clean and comfortable
Pros:

I have stayed at this property many times. Its in a great area, with easy walking distance to many restaurants. Easy to get to my office downtown on Church Street. Great staff. Check in is FAST. Great breakfast with hot items and multiple fresh fruits. Its very secure with keyed elevator access at night. Parking is a separate charge but no worse than other places in the area (About $46 dollars with taxes and fees per night in parking deck located in the hotel building)

2026-06-09 • via Tripadvisor
T
Thomas • solo_traveller • us
8
2026-06-09 • via Nuitee
A
Anthony • solo_traveller • us
10
Pros:

All of it

Cons:

Nothing

2026-06-08 • via Nuitee
S
Sabrina • family_with_children • us
10
2026-06-08 • via Nuitee
J
Jack • couple • us
6
Pros:

Breakfast was good and hotel gym facility also very clean and spacious.

Cons:

We booked this hotel based on location and swimming pool- however the one mile walk to broadway was filled with construction and you had to cross a highway and train track. Regarding the pool, hotel said it was closed for the season but it was closed due to maintenance, this should have been advertised and mentioned before/during booking as we would’ve not stayed if we knew this about the pool. A simple line or email letting us know this beforehand would’ve been very helpful. (POOL IS CLOSED FOR SEASON) as all mention of the pool online and on website said the pool was open it was only when we arrived at the hotel we were told it is closed.

2026-06-07 • via Nuitee
J
Jill • extended_group • us
10
Pros:

So close to Vandy - Beautiful property and the service was awesome!

Cons:

I wish the pool had been open!

2026-06-07 • via Nuitee
E
Elena • extended_group • us
7
2026-06-06 • via Nuitee
J
Joseph • family_with_children • us
3
Great facility just need to be more transparent
Pros:

Location was perfect and it was very clean.

Cons:

Could not check in on time because technology was down, had to wait till almost 7:00 to get in our room. Also no where was it listed that the pool was out when we booked it. Was going to celebrate our son’s 10th birthday and all he wanted was to be able to swim.

2026-06-04 • via Nuitee
L
Leonard • solo_traveller • us
7
Pros:

It was clean, nice, and close to Broadway. The breakfast was decent as well.

Cons:

The pool is out of service for the season. I booked this place for the pool access. I was very disappointed. This was part of our weekend plans.

2026-06-03 • via Nuitee
C
CONOR • couple • gb
7
Pros:

Good room nice staff

Cons:

Pool was closed even though seemed to be in season. Across the road pool was open . Shop was very expensive

2026-06-02 • via Nuitee
J
jbM7455YD • Family
2
Run for your life
Pros:

This was one of the worst hotel stays I have ever experienced.

We stayed here this past weekend, and the entire stay was a nightmare from start to finish. The most serious issue was that my wife stepped on a nail coming through the carpet in our room. That is completely unacceptable and honestly dangerous. A hotel room should be safe, especially when families and children are staying there.

On top of that, the hotel advertises a pool, but there is no pool. That is false advertising and extremely frustrating when you book expecting certain amenities.

The staff made everything worse. They were rude, dismissive, and completely unhelpful. My son’s medicine was placed in their freezer, and somehow they lost it. Instead of taking responsibility or helping us solve the problem, their attitude was basically, “sucks for you.” That is disgusting customer service, especially when it involves a child’s medication.

Between the unsafe room, false advertising, rude staff, and total lack of accountability, I would never stay here again. I strongly recommend avoiding this hotel. Run

2026-06-01 • via Tripadvisor
S
Shante • family_with_children • us
10
Everything was amazing.
Pros:

Everything was good!

Cons:

Nothing

2026-06-01 • via Nuitee