Galaxy Inn

Hotels
5.1 (115 reviews)
67/6870 Market Road Ernakulam , Ernakulam , in

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Nearby shops and food courts
Cons:
Unclean room
Rude staff
Unsafe feeling from knocking

Categories

Cleanliness
2.72
The room itself was not clean, and the bed and pillows were of very poor quality.
Service
3.72
The staff was unhelpful, rude, and not cooperative at all.
Location
8.73
The only positive thing is that the location has nearby shops and food courts.
Room Quality
2.72
The room itself was not clean, and the bed and pillows were of very poor quality.
Amenities
7.73
Standard quality for this hotel tier.
Value for Money
5.73
Standard quality for this hotel tier.
Food and Beverage
6.73
Standard quality for this hotel tier.
Overall Experience
2.72
I would never recommend this place to anyone.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:01

Property Description

Convenient Location and Amenities

Located in Ernakulam, just 13 km from Kochi Biennale, Galaxy Inn offers a peaceful retreat with a garden and free private parking. Guests can enjoy the convenience of a restaurant on-site and easy access to nearby attractions like the High Court of Kerala and Ernakulam Shiva Temple.

Comfortable Rooms and Services

Each room at Galaxy Inn is thoughtfully equipped with a desk, flat-screen TV, and a private bathroom. With 24-hour front desk assistance, airport transfers, and free WiFi, guests can expect a comfortable stay with attentive service.

Nearby Attractions

Explore Ernakulam's landmarks such as the Public Library, Government Law College, and Rainbow Bridge, all within reach from Galaxy Inn. Book your stay now for a memorable experience in Ernakulam.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for Rs. 200 per person per night when using an existing bed.
    Children up to and including 12 years old stay for Rs. 99 per person per night when using an available extra bed.
    People 13 years old and over stay for Rs. 199 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.1
Based on 115 reviews
Cleanliness: 2.72
Service: 3.72
Location: 8.73
Room Quality: 2.72
Amenities: 7.73
Value for Money: 5.73
Food and Beverage: 6.73
Overall Experience: 2.72
S
SUBESH • family_with_children • in
1
I had a very disappointing experience with this hotel. The room was completely different from what was shown in the pict
Pros:

No

Cons:

Room not clean
Bed sheets was dirty and smell

2026-05-12 • via Nuitee
M
Manoj Xavier • couple • in
1
Turrible experience
Pros:

Nothing

Cons:

Dear Customer Support,

I am writing to report a highly disappointing experience with a property booked through your platform.

The hotel did not match the description and images shown on your website. The room provided to me was significantly different from what was advertised. Specifically, the double bed size was approximately 120 cm x 200 cm, which is not consistent with standard expectations or the listing details.

When I raised this issue with the hotel staff, I was told that no alternative rooms were available. However, shortly afterward, I observed that a nearby room was unoccupied and appeared to match the quality and size shown in the listing.

Additionally, the condition of the room was unacceptable. The bed linens, pillows, and duvet were in poor condition and did not meet basic cleanliness standards. I also found empty liquor bottles in the cupboard and broken telephone equipment in the room, which raises serious concerns about hygiene and maintenance.

This experience was far below acceptable standards and does not reflect the quality promised on your platform. I have attached photos for your reference.

I request that this issue be investigated and that appropriate action be taken. I would also like to request compensation or a refund for this unsatisfactory stay.

I look forward to your prompt response.

Sincerely,
Manoj Xavier.

2026-04-24 • via Nuitee
B
Bijoy • solo_traveller • in
1
2026-04-14 • via Nuitee
S
Silambarasan • extended_group • in
9
Pros:

Good place

Cons:

Bed

2026-01-19 • via Nuitee
G
George • family_with_children • in
1
Pros:

Nothing

Cons:

We stayed in this hotel last night with family and had a terrible experience.
The room was very poorly cleaned, service was worst, and it was a complete waste of money.
Totally dissatisfied. Would not recommend this place.

2025-12-28 • via Nuitee
A
Aji • solo_traveller • in
1
2025-10-06 • via Nuitee
A
Alan • family_with_children • in
1
Don't choose it
Pros:

The only positive thing is that the location has nearby shops and food courts.

Cons:

I had a very disappointing stay at this hotel. The reception area was full of cigarette smoke smell, and even the way to my room had a very bad odor. The room itself was not clean, and the bed and pillows were of very poor quality. I’ve never had such a terrible experience before.

The most disturbing part was that every 1–2 hours, someone kept knocking on my door, which made me feel very unsafe and uncomfortable. The staff was unhelpful, rude, and not cooperative at all. I even had to wait more than 30 minutes just to get my room.

Overall, I am totally upset with the hotel, the room, and the staff. I would never recommend this place to anyone.

2025-09-16 • via Nuitee
J
Jacob • family with young children • in
1
Bad
Pros:

Worst experience

2025-06-19 • via Nuitee
G
Girish • family with young children • om
4
Disappointing
2025-03-23 • via Nuitee
S
Surendran • family with young children • in
5
Passable
2025-03-22 • via Nuitee
A
Anandhu • family with young children • in
8
Very good
2025-02-15 • via Nuitee
S
Sasikumar. • young couple • in
1
Horrible
Pros:

No break fast

Cons:

Everything

2024-12-29 • via Nuitee
R
Riten • with friends • in
1
Very bad experience
Pros:

Nothing

Cons:

Staff, cleanliness , unwashed linen, bad toilets,
Only one towel given, very pathetic service

2024-12-28 • via Nuitee
R
Rathore • young couple • in
2
Very poor
2024-12-28 • via Nuitee
B
Bevara • family with young children • in
2
Very poor
2024-12-28 • via Nuitee
J
Jisson • family with young children • in
3
Poor
2024-11-06 • via Nuitee
N
Naresh • group • in
1
Bad
Pros:

The worst room
Worst room serice

Cons:

No cleanliness
Coackroaches
Worst room

2024-10-01 • via Nuitee
A
Abharna • family with young children • ae
10
Exceptional
2024-07-16 • via Nuitee
S
Suganya • family with young children • in
1
Bad
2024-06-21 • via Nuitee
N
Nikesh • family with young children • in
5
Passable
2024-06-15 • via Nuitee