Facilities

Meeting rooms
Fitness facilities
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Wheelchair accessible
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Fantastic location
Amazing views from the property
Cons:
Room quality issues
Inconsistent booking description

Categories

Cleanliness
6.71
The cleanliness is acceptable but needs improvement based on the review's mention of room issues.
Service
7.68
Communication was good as per the reviews, indicating a standard service for this hotel tier.
Location
8.22
Location was fantastic, nice and close to the shops, with great views from the property.
Room Quality
6.17
The room quality was generally good, but the bathroom needs a big update and there were issues with room allocation.
Amenities
7.2
Basic amenities were available, but there may need to be some additional provisions like toiletries.
Value for Money
6.66
Given the overall experience, the value for money is on par but could be better with some updates.
Food and Beverage
6.71
No specific comments on food and beverage, so standard quality for this hotel tier.
Overall Experience
6.68
Overall a good experience, but room quality and amenities slightly detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:31

Property Description

Recreational Amenities
Enjoy an outdoor pool, an indoor pool, and a sauna.

Additional Features
Complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Featured Amenities
Individually decorated guestrooms with kitchens, private balconies, flat-screen TVs, and DVD players.

To book your stay at Chevron Renaissance - Q Stay in Gold Coast (Surfers Paradise) and explore the nearby attractions, make your reservation now.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • General

    Guests are provided with free hand sanitizer

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (CDC)

See all policies

Location

Guest Reviews

7
Based on 63 reviews
Cleanliness: 6.71
Service: 7.68
Location: 8.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 6.66
Food and Beverage: 6.71
Overall Experience: 6.68
J
Joel • family_with_children • au
2
Avoid avoid avoid
Pros:

Best thing about this place was the water pressure in the showers.

Cons:

Check in & out process is handled off-site in another location which is super inconvenient, especially when travelling with kids. The room we were allocated smelt when we entered, we turned the aircon on for 20 minutes while we unloaded the car which made the room smell even worse & we couldn’t use the ac the rest our stay. The room was on the 11th floor and there was no sound proofing so you can hear every car/motorbike/ambulance that went past all night (waking up our kids). The floors were filthy to the point we had black feet walking barefoot & our 10month old son had dirty clothes from crawling. Beds in the second room slide around on wheels and vinyl floors. The property manager also called me during my stay to remind me to check out the following day… we would never stay here again.

2026-07-06 • via Nuitee
F
Frank • solo_traveller • au
9
2026-06-26 • via Nuitee
S
Sharee • couple • au
3
Happy to recommend this property however would never recommend Coastal Letting Co at all
Pros:

We always stay at the Towers of Chevron and love the hotel

Cons:

The property was good however I wasn’t happy with Coastal Letting Co and the apartment . We were told we could access the property after 2, we arrived round 4.30 and there was a plumber in the room, the balcony door didn’t lock, there was no battery cover on TV remote and batteries were corroded so we couldn’t use remote and had to get batteries plus there were cockroaches through the apartment. I rang Coastal Letting the following day to discuss and they advised they would get someone out to fix balcony door, no one arrived so the whole time we were there the balcony door was unlocked. They ignored the fact there were cockroaches in the apartment. I would never book with this company gain

2026-06-24 • via Nuitee
N
Naomi • solo_traveller • au
10
Pros:

Close access to main st

2026-06-20 • via Nuitee
C
Callum • solo_traveller • au
1
2026-06-17 • via Nuitee
E
Etuati • family_with_children • au
5
Bang for buck questionable
Pros:

Hotel facilities were awesome, and host were very helpful throughout check-in & check-out process. Location was a big bonus. I would book again with Q-stay but just in another bedroom or hotel.

Cons:

The Rooms were very dull, poor lighting. Lamps in the bedroom were also different colours.
The shower would flood most times we had a shower resulting in us using towels to dry the floor. The beds/ mattresses were very uncomfortable to the point that the my children 5&2 years old were more comfortable to lay on the couches in the living room.

2026-06-16 • via Nuitee
B
Brendon • solo_traveller • au
10
Overall very happy great location and would definitely stay there again.
Pros:

Very clean and tidy

Cons:

Both sofas were very uncomfortable especially the leather one it was actually terrible.

2026-06-14 • via Nuitee
L
Laura • family_with_children • au
6
Lovely staff and location but that’s about it
Pros:

Location was great. The staff were lovely to deal with.

Cons:

Pretty disappointed with our stay. When we arrived we took over an hour to find our car park. Coastal letting co told us our bay number and car park but no direction on where to find it. It turned out our carpark wasn’t in the main section and we were suppose to enter another way. I Wish we had some sort of direction. The bathroom had no fan and only a towel rack for one towel. The room felt dirty. When we arrived all the glasses and plates were not properly washed so I had to go through all the cupboards and clean them myself. The beds were extremely uncomfortable. I could feel the springs and it was causing back and hip pain. I did reach out to coastal letting co who kindly provided another mattress protector but it still wasn’t a very comfy bed. I wouldn’t stay here again and I probably wouldn’t recommend it to anyone either. It would also would have been nice to have a face to face service when picking up the keys and a welcome considering it was the middle of the day when we went to pick them up.

2026-06-12 • via Nuitee
S
Sue • couple • au
10
2026-06-11 • via Nuitee
D
Dean • couple • au
8
2026-06-03 • via Nuitee
M
Mathew • extended_group • au
8
Enjoyable and quiet when you needed to wind down
Pros:

I like the location and the feel of the apartment. Though there was a lmap on a table with no outlet close by which felt weird.

Cons:

There were a lot of intrsuctions for pick up and drop of of keys. was a bit stressfull.

2026-06-02 • via Nuitee
B
Benjamin • extended_group • au
8
2026-06-01 • via Nuitee
S
Shalen • solo_traveller • fj
10
Pros:

View, people and comfort

Cons:

Nothing

2026-05-31 • via Nuitee
K
Kimberley • couple • au
4
Wouldn’t stay here again
Pros:

The location

Cons:

The cleanliness, the lack of communication from customer service regarding air-conditioning ceiling fans. Overall presentation of the property was pretty dismal and gross. One of the big had a dip in one side, so it was very uncomfortable. Overall, our day was pretty ordinary.

2026-05-27 • via Nuitee
R
Rosalinda • family_with_children • au
8
We would come back again
Pros:

The pool was incredible

Cons:

The carpets in the hallway outside our room had a terrible smell

2026-05-27 • via Nuitee
C
Chanthy • family_with_children • au
8
2026-05-26 • via Nuitee
K
kamaliele • family_with_children • nc
6
Bien dans l'ensemble, juste que les couvertures n'étaient pas propres et que l'on du les laver
Cons:

Le fait de récupérer la clé à un endroit éloigné de l'hotel

2026-05-25 • via Nuitee
A
Ante • solo_traveller • au
10
Pros:

Location
Facilities
Pool

Cons:

Few maintenance items in the unit

2026-05-22 • via Nuitee
S
Sonia • solo_traveller • au
10
2026-05-22 • via Nuitee
K
Kianna • family_with_children • au
3
Unfortunately we won’t be returning
Pros:

The area of this hotel is in the prime location so that is definitely something to note when staying here. If they did happen to take on my feedback and work on their cleanliness we would return as it is prime spot for being near everything but for now we are quite put off.

Cons:

Unfortunately our stay was disappointing due to the overall cleanliness and maintenance standards of the apartment.

While the apartment looked modern in photos, the actual upkeep did not reflect the price paid for our 10-day stay. We experienced multiple issues including an ineffective dryer that left clothes and towels damp even after overnight cycles, dirty shower tracks and seals with visible grime buildup, leaking/dirty windows, a heavily clogged vacuum cleaner, and dusty air-conditioning/heater filter areas that appeared poorly maintained.

We also raised maintenance concerns during our stay regarding the dryer, toaster and remote. Although we responded promptly when access was requested, follow-up communication was significantly delayed and no meaningful action occurred until we had approximately 3 days remaining of our holiday, making the assistance largely ineffective by that stage.

I will say that after formally raising our concerns following the stay, management acknowledged the issues and offered compensation, which was appreciated. However, overall the apartment did not meet the standard we expected for the amount paid.

2026-05-21 • via Nuitee