Best Western Plus Rapid City Rushmore

Everything

Clean nice and new

Great staff,good rate for the rooms, clean,and everything you might ever need in the area real close by!

The location, nice and quiet

Staff, location, and room

We are definitely Best Western customers & rightly so. We get excellent service & comfortable bed.
Staying in Rapid City for our first time & for a week, there’s alot of staff members that deserve to be recognized for their outstanding work & service to customers.

Had the pleasure of speaking with Senenity over the phone the day of our arrival, very friendly and willing to help with directions, she was extremely helpful as we checked in, took extra time to explain the hotel and area. We were greeted with a smile & a hello on every time we passed thru the lobby that was genuine, Senenity is definitely the right person for your front lobby. We were also introduced to Barbie who also managed the front desk, she has such a bubbly happy attitude that just makes you want to smile.

Brandie the assistant manager was extremely helpful when we had a late evening request, went up and above to bring new pillows to our room. Appreciated her making sure the next day shift got our request and followed through. Thats great customer service to insure satisfaction.

Gloria the room attendant was more than happy to help me with additional towels and others on the 4th floor were all accommodating when we need additional items since we didn’t need our room cleaned daily.

Overall, the room was super clean, extremely spacious with comfortable bed and couch. Appreciate the extra coffee table and bed bench to store our items on, two large screen TV’s, the towels are a lot to talk about, they are the best towels we’ve come across staying at hotels, wash cloths, hand towels and bath towels are very large in size and soft, very noticeable & appreciated. The hotel is located in a great area, felt safe, lots of lights in the parking lot, plenty of restaurants and gas stations, three highways going different places which made sight seeing easy to access. Enjoyed the delicious coffee that was available in the lobby all day and night with lots of other options, decaf, variety of tea, hot cocoa and all the creamers etc. One item we’ve never seen utilized at a hotel but it’s a fantastic item are the carts like they provide at airports for luggage, we didn’t need to use them but we saw families checking in/out and what an asset for them. Lobby provided a lot of sight seeing/what to do material and maps which was a great help, we didn’t need to go anywhere else for information. The breakfast was a great addition and very convenient so we didn’t have to go out, large variety of hot and cold items, the waffle mix had a delicious flavor, everything was well stocked and resupplied by Roseanna, her husband and daughter made everything perfect every morning.
Great weeks stay and we were thankful to all the staff at Best Western Plus who made things easy for us.

Very friendly check-in staff! Hotel was clean.

The room and the beds were very good and comfortable. There were places to eat around the hotel. The staff was friendly.
Our kids liked the swimming pool.

Zimmer und Frühstück ok. Aber auch nichts Besonderes.
Dame an der Rezeption nett, aber auch die Einzige.

Good facilities, spacious clean room, friendly and helpful staff at reception and breakfast