Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful decor
Cons:
Room comfort could improve
Some amenities lacking

Categories

Cleanliness
8.63
The rooms were noted as clean, but some reviews mentioned issues with the pressure of the shower and small room sizes.
Service
9.6
Staff were frequently described as kind, friendly, and accommodating.
Location
9.64
Many reviews highlighted the hotel's excellent location in Polanco with easy access to restaurants and attractions.
Room Quality
8.09
Some rooms were noted as small and lacking amenities, with specific mention of limited space for luggage.
Amenities
8.62
Breakfast was included and generally well-received, but some amenities had room for improvement.
Value for Money
8.08
Some reviews criticized the perceived value with respect to room size and quality for the price.
Food and Beverage
8.63
Breakfast received positive mentions, but there were concerns regarding gluten-free offerings.
Overall Experience
9.1
Overall reviews were very positive, describing it as a good boutique hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:03

Property Description

Luxurious Accommodation
Discover the epitome of luxury at Orchid House Polanco, a 5-star hotel in the heart of Mexico City. Enjoy elegantly designed air-conditioned rooms with top-notch amenities like a coffee machine, minibar, and flat-screen TV.

Convenient Location
Situated just steps away from the National Museum of Anthropology and a short distance from iconic landmarks such as Chapultepec Castle and The Angel of Independence, Orchid House Polanco offers the perfect base for exploring the vibrant city of Mexico.

Exceptional Services
Indulge in a continental breakfast every morning, relax in the beautiful garden or on the terrace, and take advantage of services like room service and a 24-hour front desk. Experience comfort and sophistication at Orchid House Polanco – book your stay now for an unforgettable getaway.

Important information:

We would like to inform that we are integrating new rooms and an Artist Residency towards the back of the hotel. It is important to highlight that this adaptation is happening outside the building in order to minimize dust that could affect daily operations. These modifications take place from 10am to 7pm, so your daily nocturnal rest at Orchid House is guaranteed.
We would also like to communicate that our restaurant and rooms function in entire normality. This will finish at the end of April. (April 30th, 2020).
If you have any concerns or questions, please let us know.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

8.8
Based on 273 reviews
Cleanliness: 8.63
Service: 9.6
Location: 9.64
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
A
Almila • solo_traveller • es
1
Pros:

Korkunç bir oda verdiler. Kalmak mümkün değildi. Odanın penceresi resepsiyonun yanındakı kapalı koridora açılan kör bir pencere idi. Hava almak mümkün değildi ve otele giren çıkan herkes o koridordan geçtiği için resepsiyondaki konuşmaların yanı sıra çok gürültü vardı. Paramızı yakıp başka bir otele gitmek zorunda kaldık

2026-05-26 • via Nuitee
E
Esteban • solo_traveller • nl
10
2026-05-20 • via Nuitee
S
Stephanie • extended_group • us
10
2026-05-17 • via Nuitee
M
Max • couple • us
10
2026-05-13 • via Nuitee
J
Jeff • solo_traveller • mx
10
Close to everything, far enough away to be peaceful and relaxing.
Pros:

Great location.

Cons:

Nothing.

2026-05-04 • via Nuitee
G
GERASIMOS • couple • gr
7
Pros:

LOCATION

Cons:

NO LOUNGE, BREAKFAST IN THE OPEN AIR

2026-04-21 • via Nuitee
P
Pedro • couple • mx
6
Good stay for vacation in a great location with very little luggage.
Pros:

Location and decoration

Cons:

It was not clean and very small room which wasn’t very clean, I know that boutique hotels are like this but if you’re for work maybe choose a better option.

2026-04-21 • via Nuitee
A
Anna • solo_traveller • au
7
2026-04-19 • via Nuitee
J
Juan • couple • us
10
2026-04-19 • via Nuitee
A
Apere193 • solo_traveller • us
10
Beautiful hotel
Pros:

Beautiful decoration. It backs up his name. Service great. The standard room still was amazing

Cons:

Breakfast just fruit coffee and a piece of bread

2026-04-15 • via Nuitee
• couple • us
10
2026-04-10 • via Nuitee
R
Ruiz Salvago • couple • es
6
Pros:

Buena ubicación y fachada del edificio muy bonita. Calle tranquila

Cons:

Edificio muy viejo, falta limpieza. Desayuno muy escaso

2026-04-05 • via Nuitee
B
Barnes • solo_traveller • gb
8
2026-04-04 • via Nuitee
Y
yan ying • family_with_children • ca
8
2026-03-31 • via Nuitee
P
Pino • extended_group • es
9
Muy agradable
Pros:

Ubicación

2026-03-30 • via Nuitee
L
LUIS • couple • cl
6
No me gustó. No vale lo que cobran
Pros:

Ubicación

Cons:

No tenía ascensor, desayuno muy básico

2026-03-28 • via Nuitee
S
Shirley • extended_group • us
9
2026-03-24 • via Nuitee
A
Alexandra • couple • us
4
Pros:

location was great.

Cons:

room location was next to the kitchen on the first floor. very loud, can hear the staff working and talking. sink location in the main bedroom was odd.

2026-03-16 • via Nuitee
J
Javid • couple • us
6
Beautiful, tranquil, safe and clean. Best for singles, or folks who aren't inside the rm a lot.
Pros:

The house is beautiful, the hotel atmosphere is tranquil and quiet. The location is stunning and historical. It has a lot of other restaurants around and central to other museums, etc. The staff are excellent, helpful and communicated very well to facilitate what they could.

Cons:

The room is too tiny for two people, the bathroom has no opaque door (the glass door doesn't give privacy), the windows are tiny, making it feel stuffy. The shelves are poorly placed so that I was running into sharp edges and bumping my head while taking things in and out of the suitcase. The buzzing every time a guest came into the hotel made the room very loud.

2026-03-12 • via Nuitee
E
Edward Paz • solo_traveller • co
10
Pros:

El baño amplio y la iluminación de la habitación

Cons:

El desayuno continental incluido, muy sencillo

2026-03-07 • via Nuitee