Canopy by Hilton San Francisco SoMa

Hotels
•
Canopy by Hilton
8.6 (540 reviews)
250 Fourth St , San Francisco , us
+1 415-534-6500

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Inadequate service during valet
Cleanliness concerns

Categories

Cleanliness
6.74
Mouse running across the lobby floor signifies cleanliness issues.
Service
9.71
Most experiences indicate good service; however, notable issues with valet service were highlighted.
Location
9.75
Great location next to the convention center, as noted in multiple reviews.
Room Quality
8.7
Rooms are described as small, but clean and comfortable.
Amenities
9.23
Good amenities, including a rooftop restaurant, but some amenities were lacking.
Value for Money
7.69
Valet service is expensive; breakfast options are limited, affecting value.
Food and Beverage
8.24
Breakfast options are considered poor; however, the rooftop restaurant received praise.
Overall Experience
8.71
Mixed experiences overall, with highlights being location and service but also significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Downtown Stay

Prime Location: Situated within blocks of major attractions and public transit, our hotel in downtown San Francisco offers convenience at your doorstep.

Chic Room Features: Unwind in style with a room designed for comfort and functionality, including a separate dressing area, walk-in shower, and plush bedding.

Stunning Rooftop Views: Take in breathtaking city skyline views from our heated outdoor rooftop lounge, the perfect spot to relax and enjoy handcrafted beverages.

Experience the best of San Francisco at Canopy by Hilton San Francisco SoMa. Book your stay now for a memorable urban getaway.

Important information:

Breakfast is included in the room rate worth of $30 per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

8.6
Based on 540 reviews
Cleanliness: 6.74
Service: 9.71
Location: 9.75
Room Quality: 8.7
Amenities: 9.23
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.71
S
Siva Gabbi • solo_traveller • us
10
The staff made an already good hotel seem exceptional
Pros:

Loved the staff.. super helpful.. allowed me to check-in a little early to get that extra piece of mind.. the way they handled any request, you could tell they cared.

Plus the facilities were also excellent.. very clean, organized..

Cons:

Nothing.. everything was amazing..

2026-07-24 • via Nuitee
R
RAFFAELE • extended_group • it
9
Ottimo
Pros:

Letti comodissimi, camera spaziosa e pulita

2026-07-20 • via Nuitee
Y
yttan90 • Solo travel
10
Friendly staffs- amazing stay
Pros:

This boutique hotel by Hilton is such a gem!! Away from Union square and the Tenderloin- in front of Yerba Buena park (if you get a room on a higher floor- views are amazing and you see the iconic love-it-or-hate-it Salesforce Tower).

There’s an amazing chai house nearby (elaichi house) and coffee (golden Goat ) a short walk away. Located on 4th st and Perfect if you need to walk to Caltrain or , if you’re like me, have to head into office near the Caltrain area.

Staffs were amazing (thank you Vivian at the front desk for all your help with my reservation and extension!) - rooftop restaurant and even the bar at the hotel lobby are perfect places for work / dining / breakfast / chill hangouts or dates nights!
Grab the yummy prosciutto pickled pear dish at Shelby’s if you’re up there in the evening !

2026-07-17 • via Tripadvisor
J
Jade • couple • br
8
2026-07-10 • via Nuitee
L
Leni • solo_traveller • us
9
Very comfortable and quiet, if not delux
Pros:

The location is convenient for using public transit to go north or south and to connect with other lines, as the Muni T train is about 50 feet from the hotel's front door. The bed was very comfortable, the shower roomy and very clean. I liked that it had a built in bench and that the towel rack was inside the shower enclosure making it possible to dry off while still warm inside. Cosy robes were provided.The staff was curteous and helpful. There was a problem with a fixture in my room and it was taken care of promptly. The lights for the closet/ storage alcoves came on when you passed them- this was nice for night trips to the bathroom. The toilet enclosure was separate from the shower. There were lots of choices for lighting the room vanity and entry and there was a lighted vanity mirror. I liked the motorized blackout shade. There was a small refridgerator. Overall it was a very comfortable room. I will stay there again.

Cons:

The furnishings were a bit spartan but that seems to be the trend these days. Lots of laminate flooring, cheap looking work table and the room, though well laid out, was on the small side. There was a small refridgerator, but there wasn't a way to re-heat food. Parking is pricey and is valet only. The room seemed to heat unevenly so I found myself increasing the temperature by several degrees over what is normally comfortable for me. This worked fine.

2026-07-10 • via Nuitee
R
Ruddy • solo_traveller • gp
8
Location for Moscone great, good service for food, but hospitality could be better
Pros:

Great location when there’s an event in Moscone West, South, East. Decent gym, great restaurant upstairs and great wiaters and chef for breakfast.

Cons:

Greeting at the door not super welcoming, people don’t hold doors anymore or look back if there’s someone coming?

2026-07-10 • via Nuitee
A
ALEXANDRE • solo_traveller • fr
8
Pros:

La situation, le service, le design et le rooftop !

Cons:

Le prix du parking et du petit dej

2026-07-10 • via Nuitee
3
33benjia • Couples
10
Amazing front desk experience
Pros:

Vivian at the front desk was incredibly sweet and accommodating with my arrival. I highly appreciate her help with my stay over here ❤️❤️❤️

2026-07-08 • via Tripadvisor
S
Sonja • family_with_children • au
10
Great midtown location and super friendly and accomodating staff.
Pros:

Great spacious room, super comfortable bed and pillows and great city views.
Rooftop bar was lovely and all staff were super nice and helpful.

2026-07-08 • via Nuitee
J
Jaqueleen • couple • us
10
2026-07-06 • via Nuitee
S
Sanchez • solo_traveller • us
9
Pros:

The rooms roof top location

Cons:

No coffee in room

2026-07-06 • via Nuitee
R
RICHARD • solo_traveller • jp
8
2026-07-04 • via Nuitee
A
Abraham • couple • us
10
Pros:

Awesome property. The rooftop bar was awesome. Will definitely stay here again.

2026-07-03 • via Nuitee
B
Basak • solo_traveller • us
8
Pros:

clean and neat rooms.

Cons:

We stayed two nights there was no cleaning done in our room .

2026-07-02 • via Nuitee
E
Eric • couple • us
10
2026-07-02 • via Nuitee
C
Comer • solo_traveller • us
9
Pros:

Everything was really nice in room and elsewhere

Cons:

Refrigerator wasn't cooling in room

2026-06-30 • via Nuitee
D
Dawn • couple • us
6
Nice amenities but tiny and not worth the nightly price, don’t get scammed into the landmark view.
Pros:

What worked: Very comfortable beds and pillows; good use of limited space, the vanity area with the stool was a nice touch. The smeg fridge is cute but tiny.

Cons:

I feel catfished as the online photos are not an accurate representation of the room. I paid extra for a landmark view thinking I would have a room higher up with a view of the bridge or coit tower- instead we were in the 3rd floor directly outside of the elevator and our landmark view was of the building across the street. The beds look tiny and are practically platform beds they are so low to the ground. The room itself is a narrow hallway that leads to the bed with barely enough room to walk around it. Customer service was almost non existent at check in. We had to stand at the counter almost 5 minutes while waiting for the two associates to finish their personal conversation about TV shows while standing in front of us without acknowledgment. We didn’t even get so much as a hello afterwards, the check in process had the warmth of a traffic stop: License, credit card, you’re on the 3rd floor. They were more responsive by text luckily, but I expected more for $270 a night.

2026-06-29 • via Nuitee
M
Marisol • couple • us
9
Cons:

No parking available

2026-06-28 • via Nuitee
G
George • extended_group • us
8
Cons:

The coffee shop was closed 2 of the 3 days we were there because they couldn't find staffing. This was not the hotel staff's fault but made more work for them and an inconvenience for guests.

2026-06-27 • via Nuitee
I
Ingar • solo_traveller • no
10
2026-06-25 • via Nuitee