Canopy by Hilton San Francisco SoMa

Hotels
•
Canopy by Hilton
8.6 (490 reviews)
250 Fourth St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Inadequate service during valet
Cleanliness concerns

Categories

Cleanliness
6.74
Mouse running across the lobby floor signifies cleanliness issues.
Service
9.71
Most experiences indicate good service; however, notable issues with valet service were highlighted.
Location
9.75
Great location next to the convention center, as noted in multiple reviews.
Room Quality
8.7
Rooms are described as small, but clean and comfortable.
Amenities
9.23
Good amenities, including a rooftop restaurant, but some amenities were lacking.
Value for Money
7.69
Valet service is expensive; breakfast options are limited, affecting value.
Food and Beverage
8.24
Breakfast options are considered poor; however, the rooftop restaurant received praise.
Overall Experience
8.71
Mixed experiences overall, with highlights being location and service but also significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Downtown Stay

Prime Location: Situated within blocks of major attractions and public transit, our hotel in downtown San Francisco offers convenience at your doorstep.

Chic Room Features: Unwind in style with a room designed for comfort and functionality, including a separate dressing area, walk-in shower, and plush bedding.

Stunning Rooftop Views: Take in breathtaking city skyline views from our heated outdoor rooftop lounge, the perfect spot to relax and enjoy handcrafted beverages.

Experience the best of San Francisco at Canopy by Hilton San Francisco SoMa. Book your stay now for a memorable urban getaway.

Important information:

Breakfast is included in the room rate worth of $30 per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

8.6
Based on 490 reviews
Cleanliness: 6.74
Service: 9.71
Location: 9.75
Room Quality: 8.7
Amenities: 9.23
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.71
J
Jing • couple • us
9
2026-05-28 • via Nuitee
S
S7165LDzaraa • Business
8
Lovely staff, great location, a little aged (but still charming)
Pros:

If it were staff alone this place would get a 5! Thank you Vivian for a lovely check in experience, and answering all my questions. Checkout was easy too and she helped me sort out my Hilton membership!

The room was spacious, very comfy bed and easy to use aircon, blinds, lighting etc. It could probably use a refresh (fresh lick of paint and sanding of bits of furniture) and the cleaning wasn’t as deep as I’d expect for a 4 star Hilton (there were a few stray hairs in the shower) but all in all a comfortable stay in an amazing location - walking distance from the museums and financial district.

Would stay again! But consider refreshing paint and furnishings soon

2026-05-26 • via Tripadvisor
C
Cynthia • couple • us
8
2026-05-25 • via Nuitee
A
Alexis • couple • us
9
2026-05-25 • via Nuitee
N
Nwaobiara • solo_traveller • gb
9
I will stay in this hotel again when attending any event at the Moscone convention centre
Pros:

Great Location right next to the Moscone convention centre where my event was!
Hotel is well maintained, clean, pleasant staff, room was small and quirky, had everything you needed, bedsheets are excellent quality, had great sleep. House keeping is excellent.

Cons:

The lobby set up but by the second day, I got over the shock!😆

2026-05-21 • via Nuitee
A
Ana Julia • solo_traveller • br
9
Pros:

Localização

Cons:

Tamanho do quarto

2026-05-17 • via Nuitee
B
Brandon • couple • us
10
Nice Staff
Pros:

Beautiful

Cons:

Everything

2026-05-11 • via Nuitee
L
Lisa • couple • us
8
The location of this property justifies the price.
Pros:

Excellent location for SF Giants game. It’s about a 15-20min walk to the Oracle Park.

Cons:

Room could have been cleaner upon arrival - there was debris on the floor, incomplete towel sets, and the shower connection was loose so water got everywhere.

2026-05-10 • via Nuitee
M
Matthew • solo_traveller • us
3
2026-05-08 • via Nuitee
D
Dan • couple • us
8
2026-05-07 • via Nuitee
K
K D D Saman • solo_traveller • nz
7
2026-05-07 • via Nuitee
C
Christine • couple • us
10
Pros:

The interior design

Cons:

all good. no complaints

2026-05-06 • via Nuitee
A
Amanda • extended_group • us
4
Pros:

Staff was rude. I was not aware I had to ask for my car a hour prior to leaving the facility. Further more $85 for parking is outrageous. Nor was I told I had to pay for it. The facility does not offer self parking so you have no choice to valet park. And the you g lady in the coffee shop was extremely rude. Not kind. And handed out hot coffees with out a sleeve burning our hands. Lastly when we asked for a napkin she rolled her eyes and handed us 4. When we asked how much coffee was she pointed to the wall and said the menu is there. Her service was awful.

2026-04-27 • via Nuitee
K
Kendall • couple • us
9
Nice clean rooms in a centralized location. Very easy to get to BART and Muni, and the Whole Foods down the street was
2026-04-27 • via Nuitee
H
Harold • couple • us
8
Good value despite small rooms
Pros:

Close to convention. Coffee shop

Cons:

Rooms were quite small

2026-04-20 • via Nuitee
A
Alfredo • couple • us
10
Would stay there again for sure
Pros:

Location, cleanliness ,room view

2026-04-11 • via Nuitee
L
Leshundra • solo_traveller • us
9
Perfect location for my solo trip.
Pros:

The staff was nice and helpful. I changed my room a few times because of wanting a better view. They were highly accommodating. The location and rooftop restaurant was beautiful.

Cons:

One of the front desk guys was chatting on the phone with his friends and completely disregarded my question. Highly unprofessional.

2026-04-09 • via Nuitee
D
Dean • couple • us
4
Rooms were a bit hot, and a bit small, but other than that they were clean and the staff was friendly.
Pros:

Good location and friendly staff

Cons:

Unfortunately someone allowed construction work to start at 7:45 am on a Sunday morning in both rooms on either side of the room we stayed in. We had asked for a later checkout (noon, which the hotel accommodated graciously) because we had a long day and thought the extra time was necessary, only to be woken up before 8am on a non weekday, to the sound of someone literally hammering on the wall of our bed. I completely understand when necessary maintenance needs to be done, but I felt that this was not a pressing issue and affected us in a very poor way. A small amount of diligence could have prevented this situation, and I think that’s what bothers me the most.

2026-04-06 • via Nuitee
N
Natalie • couple • us
6
2026-04-05 • via Nuitee
E
emmaliag2026 • Couples
10
Great Place
Pros:

The room is absolutely beautiful along with the entry way being breathtaking!! Vivian checked us in and she was so incredibly kind, knowledgeable, and welcoming! I recommend staying here on your next trip to SF

2026-04-02 • via Tripadvisor