Hampton Inn & Suites Kittery-Portsmouth

Property was a little rough

Nous avons été déçus de la propreté ailleurs que dans la chambre: les escaliers n'ont pas été nettoyés depuis longtemps ainsi que le thermostat dans le hall d'entrée entre autres. Le bain était taché donc non invitant et de la moisissure est présente sur les joints du bain.

Nothing

The pool was small

On all 3 nights, the same late afternoon/evening front desk attendant paid more attention to the dogs walking in with their owners than other guest requests. Ex: pool had 0 towels so we asked the attendant, and said she would be right over with them. 2 of us waited in the doorway to the pool while our 2 other family members jumped in the pool.. as we waited in the doorway the attendant decided to sit on the floor with 2 dogs that walked in to chit chat.. we waited 15 min for towels with her saying ‘I’m so sorry I forgot the towels’ and walked out. In the meantime another family walked in and left because they had already waited long enough and no towels were brought in that time. The attendant forgot because she was on the floor with 2 dogs. This is not how you run a business.

The morning of 8/6 there was a younger woman (staff) in charge of the breakfast area was not very attentive to restocking. Alot of bread items and eggs/potatoes were out of stock on the breakfast counters by 8:30am, and no oatmeal (it’s the only thing I eat at hotel breakfasts) so I didn’t eat. As the rest of my family ate at a table, the young staff woman would be in the back or just hung out with the other 2 front desk attendants and when dogs came in all 3 ladies were distracted. Tables were dirty and not being wiped down for new guests. I also noticed a couple other families come into the breakfast area and left because there was no food. Guests come for some amenities and the breakfast is built into the cost of our stay. For guests not to have breakfast items restocked for the service they paid for is upsetting.

Room rugs were dirty. My husband and son walked barefoot the first night. They took a shower later that night, and they both had black running off their feet .. from the floors. I would suggest replacing room carpets with laminate flooring, better upkeep and cleaner.

Door to the room bathroom was not washed down upon checking into the room.

Our room smelled of dog

The pool had a funny smell

Waited an hour for 2nd room

Les œufs brouillés : trop industriels et pas assaisonnés

The beds were harder than we like but overall good and clean.

3 hour wait for our room. It was still dirty at 6 pm. They mixed up our reservation. I changed to a standard 2 queen bed room and was approved by booking.com. A nice man checking in at the same time switched w us.

Room
Layout strange. Not very cozy room.