Serendipity Apartments - Duomo

Hotels
8.6 (870 reviews)
Via Nerino 5 , Milan , it

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Allergy-free room
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean
Great service
Fantastic location
Cons:
Noisy at times
Comfort issues with bedding

Categories

Cleanliness
8.2
Multiple reviews mention cleanliness positively, but some highlight noise and comfort issues affecting overall perception.
Service
9
Consistently praised for excellent service and helpfulness of the staff.
Location
9
Location is frequently described as fantastic, central, and convenient.
Room Quality
8.5
Generally good reviews, though a few mentioned issues with comfort and noise.
Amenities
8.5
Basic amenities meet expectations but could improve.
Value for Money
8.5
Value for the quality offered is seen positively overall.
Food and Beverage
8.5
Not mentioned specifically, but standard quality for this hotel tier.
Overall Experience
8.6
Overall sentiment is very positive, with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:40

Property Description

Central Location in Milan
Located in the heart of Milan, Serendipity Apartments - Duomo offers a sustainable and soundproof accommodation experience, ensuring a peaceful stay amidst the bustling city center.

Modern Amenities
Each unit at the aparthotel is thoughtfully designed and equipped with air conditioning, a flat-screen TV with streaming services, a fully functional kitchen, and a private bathroom with premium toiletries. Enjoy the convenience of free WiFi and a paid airport shuttle service for seamless travel arrangements.

Convenience at Your Doorstep
With a private entrance, minimarket, and proximity to must-see attractions like Palazzo Reale and Museo Del Novecento, Serendipity Apartments - Duomo provides the perfect blend of comfort and accessibility for your Milan adventure.

Book now to experience the perfect stay at Serendipity Apartments - Duomo!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.6
Based on 870 reviews
Cleanliness: 8.2
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.6
L
Laura family_with_children es
8
2026-05-30 via Nuitee
N
Nancy extended_group ar
8
Pros:

Muy cómoda

Cons:

Fea vista

2026-05-30 via Nuitee
E
Edurne solo_traveller es
8
Pros:

La ubicación y el apartamento en general estaba muy bien

Cons:

Que no hubiera personal y todo fuese como en Airbnb , no es lo que buscaba

2026-05-29 via Nuitee
S
Samantha family_with_children br
6
Just be aware of this limitation if you are traveling with family.
Pros:

Good location, very central and easy to explore the city on foot.

Cons:

The shower couldn’t handle hot water for more than two people. We are a family of four, and the hot water ran out, so my son and I had to take cold showers in the middle of winter in Milan. After check-out, the staff confirmed that this was not a malfunction, but a limitation of the system, and that the shower does not support hot water for more than two people, as stated in a PDF sent before check-in. I believe this should be clearly stated at the time of booking. If you are more than two people and care about hot showers, be aware of this.

2026-05-26 via Nuitee
F
François solo_traveller fr
8
2026-05-22 via Nuitee
E
Elizabeth couple gb
6
Great location but arrange prior to stay for further pillows to be available!!!
Pros:

The location was spot on, and there was plenty of space for two of us in the apartment!

Cons:

There was only one pillow per person, and once we had realised this we had messaged to see if we could get any more but did not get a response, leading to one of the worst sleeps after a long day of exploring

2026-05-18 via Nuitee
C
Claire extended_group fr
7
Bien
Pros:

Le côté moderne

Cons:

Café et cafetière hors fonction

2026-05-15 via Nuitee
I
IGOR family_with_children cz
5
Pros:

Нас было три человека-на третьем человеке закончилась горячая вода в бойлере.
О бойлере хотелось бы знать заранее.

Cons:

Немного шумно . Апартаменты окнами выходят на улицу. В выходные по вечерам и рано утром под окнами ходит много людей.

2026-05-12 via Nuitee
C
Catherine solo_traveller us
5
Pros:

sheets were decent. The staff were very nice

Cons:

Bleak building and location, couch and countertops were beat and need updating.

2026-05-11 via Nuitee
R
Rosemarie solo_traveller us
8
Good location, clean, nice kitchen
Pros:

The apartment was very clean and the location was good. The kitchen had very nice appliances, including a dishwasher

Cons:

The kitchen didn't have silverware for 4 people. It seems some items have been lost or misplaced over time and just need to be replenished
It also would have been helpful to have some paper towels or kitchen towels available at the apartment.
The big things (sink, dishwasher, kettle, stove, etc) were very good and the apartment was very clean, just a few small but important things.

2026-05-11 via Nuitee
R
ROBERT couple fr
9
Très belle opportunité pour dormir confortablement dans le centre de Milan
Pros:

L'appartement est très bien placé avec un parking privé (très cher...!) de l'autre côté de la rue.

Cons:

l'isolation phonique de la fenêtre devrait être améliorée car l'on entend les bruits de la rue....

2026-05-08 via Nuitee
I
Irene couple es
10
2026-05-07 via Nuitee
R
Roisin solo_traveller ie
8
Excellent city centre find
Pros:

Really clean apartment. Easy to find and in very good location. Booked last minute for 3 adults and they had sofa bed set up for us when we arrived. Really efficient communication from owner/management.

Cons:

Our only fault is that we couldn't get the big shower head to work but the shower was perfect otherwise.

2026-05-07 via Nuitee
M
Marco couple nl
10
Very nice and good stay in a perfect sport in Milan Centre
Pros:

Communication with host was excellent which makes you feel comfortable on your travel to the apartment. All documentation on checking in, opening the door, parking the car etc was on the spot. The apartment itself was in a perfect location, clean and comfortable. Every question via chat was answered in minutes.

Cons:

Nothing

2026-05-06 via Nuitee
B
Berthold couple de
2
Räumlichkeiten ok, würde es aber nicht weiter empfehlen.
Pros:

Die Lage war sehr gut

Cons:

Das Personal war miserabel.

2026-05-04 via Nuitee
T
Tiziana couple ch
10
Posizione centrale, appartamento pulito, silenzioso e comodo
Pros:

Posizione perfetta

2026-05-01 via Nuitee
I
Ilaria couple it
9
2026-04-30 via Nuitee
F
Federica couple it
7
Appartamento comodo e accogliente. Fronte strada al piano rialzato, interni non completamente nuovi anche se moderni, ca
Pros:

La posizione é davvero ottimale. A pochi passi a piedi dal duomo, e dalle vie principali di Milano. Doccia ampia e spaziosa.

Cons:

Il prezzo esagerato. Settimana della design week e probabilmente hanno leggermente calcato la mano per un appartamento che non è impeccabile.

2026-04-23 via Nuitee
N
Nitasha family_with_children au
7
Ok for one night
Pros:

The accommodation is central that’s a plus . But then on arrival the link didn’t work probably because of all the buildings around so one of the shop keeper helped us . The host was not very helpful was told to wait for internet to load we even though we had been waiting for last 20 mins

Cons:

There were only two spoons, two forks, and just one induction-compatible cookware item. No coffee pods were provided for the Nespresso machine, and there were only two half-used toilet rolls for a family of four. Fortunately, there was a supermarket within walking distance.

2026-04-22 via Nuitee
L
Linda family_with_children ch
10
Super Unterkunft um einen Citytrip zu machen!
Pros:

Sehr gut gelegen und schön eingetichtet!

Cons:

Etwas laut, aber dafür mitten in der City

2026-04-21 via Nuitee