Hotel Blue Star Cancun

Hotels
7.7 (282 reviews)
Av Palenque #102 SM 26 MZ 20 LT 70 , Cancún , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Limited food options
Room maintenance problems

Categories

Cleanliness
6.94
Some reviews mention cleanliness issues such as mould in bathrooms and general maintenance problems.
Service
8.31
Positive remarks about the friendliness of staff, but some complaints about the quality of service.
Location
8.65
Multiple reviews noted a good location, convenient for tours and close to amenities.
Room Quality
7
Issues mentioned regarding maintenance and comfort in some rooms.
Amenities
7.63
Amenities were positively noted; however, several users expressed a need for improvement.
Value for Money
8.2
While some guests found value in their stay, others felt the accommodation did not match service quality.
Food and Beverage
6.84
Limited breakfast options and complaints about the overall food quality were prevalent.
Overall Experience
8.01
Generally mixed feedback; while some enjoyed the experience, there were notable dissatisfaction points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:56

Property Description

Centrally Located Luxury in Cancún

Modern Comforts: Hotel Blue Star Cancun offers air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Enjoy the convenience of a coffee machine, balcony, and city views in select rooms, along with a safety deposit box for your valuables.

Relax and Unwind: Indulge in the hotel's hot tub, dine at the on-site restaurant, or unwind on the terrace overlooking the bustling city. The shared lounge provides a cozy space to socialize, while room service and a 24-hour front desk cater to your every need.

Convenient Amenities: Start your day with a continental breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Bus Station. With free private parking and a paid airport shuttle service, your stay at Hotel Blue Star Cancun promises both luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 282 reviews
Cleanliness: 6.94
Service: 8.31
Location: 8.65
Room Quality: 7
Amenities: 7.63
Value for Money: 8.2
Food and Beverage: 6.84
Overall Experience: 8.01
A
Andre Foganholi • solo_traveller • br
6
Satisfatório num geral, mas precisa melhorar. Me negou a NF da estadia.
Pros:

O hotel tem um charme particular — a estrutura é antiga e um pouco decadente, mas isso acaba sendo parte da atmosfera do lugar. O café da manhã estava incluído e cumpriu bem o papel. Para quem busca um hospedagem com personalidade no centro de Mérida, tem seu valor.

Cons:

A cordialidade da equipe deixou muito a desejar durante toda a estadia, especialmente no check-in e no check-out. No momento da saída, a funcionária se recusou a emitir a nota fiscal quando solicitada e cobrou uma taxa adicional que não constava em nenhum momento na descrição da reserva no Booking. Cobranças não divulgadas previamente são uma prática inaceitável e que o hotel precisa corrigir com urgência. É um ponto que pesa bastante na avaliação geral.

2026-06-30 • via Nuitee
F
Francisco Josue • extended_group • co
10
Excelente ubicación, costo beneficio está perfecto!
Pros:

Habitaciones cómodas

Cons:

NA

2026-06-28 • via Nuitee
A
Alonso • solo_traveller • mx
8
Pros:

La ubicación es tranquila

Cons:

La piscina estaba un poco sucia

2026-06-27 • via Nuitee
J
Jorge Eduardo • couple • co
10
2026-06-24 • via Nuitee
H
Herrera • solo_traveller • pa
5
Pros:

La ubicación

Cons:

Al hotel le falta mantenimiento y el desayuno incluido no es muy bueno.

2026-06-23 • via Nuitee
M
María Soledad • solo_traveller • mx
9
2026-06-23 • via Nuitee
B
Bayardo Solórzano • solo_traveller • mx
10
Me salvaron...
Pros:

Para mis necesidades la ubicación del hotel estaba bien, la atención es increíble todos recepción, cafetería y en general muy amables, dispuestos a ayudar en todo momento.

Cons:

Bueno, no es un hotel del lujo con todas las comodidades, pero está bien para una estancia en la Cd. de Cancun.

2026-06-23 • via Nuitee
D
Dalila Noemi • family_with_children • mx
10
Todo bien
Pros:

Bonito el lugar

Cons:

Todo bien

2026-06-19 • via Nuitee
E
ERICKA • extended_group • co
8
Cons:

Que la opción de desayuno fuera continental y no lo indicará en ningún lado.. la proteína del desayuno tiene costo adicional

2026-06-18 • via Nuitee
M
Maliňák • extended_group • cz
7
2026-06-16 • via Nuitee
E
Eduarda • couple • br
1
Decepcionante
Pros:

Acomodação não era a mesma do anúncio, chuveiro elétrico funcionou em 1 banho de 3 banhos que tomamos, torneira quebrada da pia do lavado, e na manhã seguinte da estadia acordamos sem água. Muito barulho de outros hóspedes nas mediações da acomodação. Fora que entrará em nosso quarto por 2 vezes para tentar solucionar os problemas que apareciam durante a estadia. Ficamos somente 1 diária, ou seja a noite e no dia seguinte mudamos para outro hotel.

Cons:

De todos os aspectos

2026-06-16 • via Nuitee
P
Puga Morales • solo_traveller • mx
10
2026-06-16 • via Nuitee
S
Sebastian • couple • co
8
Buena atención, buenas instalaciones
Pros:

El personal es muy amable, las instalaciones están bien

Cons:

El baño de la habitación tenía mal olor a veces. La habitación no tenía una nevera, sería bueno que tuviera. No vendían más alimentos sino únicamente al desayuno.

2026-06-15 • via Nuitee
N
Nidia • solo_traveller • mx
8
2026-06-15 • via Nuitee
J
Jose Gabriel • solo_traveller • ar
7
Pros:

Buena atención de todo el personal, camas comodas, linda pileta.

Cons:

Cosas que no andaban, falta de agua.. pedimos 4 dobles con camas separadas y 1 fue matrimonial

2026-06-14 • via Nuitee
P
Puga Morales • solo_traveller • mx
10
2026-06-07 • via Nuitee
M
Markus • family_with_children • de
7
Einfach aber für uns eine gute Lage.
Pros:

Für unseren ersten Tag in Mexiko war es in Ordnung. Parkplätze sind neben der Unterkunft.

2026-06-05 • via Nuitee
D
Dalila Noemi • family_with_children • mx
10
Buena ubicación
Pros:

Es la primera vez que nos hospedamos en este hotel, la ubicación fue buena, ya que está cerca de la dependencia a dónde tenía que asistir.

Cons:

No sabía que hubiera un cargo adicional por sanidad de $100 el cual se paga en el hotel. Fuera de eso todos son muy amables.

2026-06-04 • via Nuitee
A
Arrie • family_with_children • gb
7
Great
Pros:

Great location

Cons:

Nothing

2026-06-03 • via Nuitee
R
RIOS • solo_traveller • mx
5
Puntos de mejora
Cons:

Existen goteras, las sábanas no son blancas, recomiendo el uso de cubrecolchones ( se aprecian manchas) , no funcionó el televisor, la atención en recepción inicial no fue la mejor, falta mantenimiento general

2026-06-01 • via Nuitee