The One Palácio da Anunciada

Hotels
H10 Hotels
9.4 (1221 reviews)
Ruas das Portas de Santo Antão, 112-134 1150-268- , Lisbon , pt

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Delicious breakfast
Cons:
Small rooms
Cleaning issues
Limited amenities

Categories

Cleanliness
8.3
Some reviews indicate insufficient cleaning and old towels.
Service
10
Multiple reviews highlight excellent service and helpful staff.
Location
9.77
Positive sentiments regarding the great location of the hotel.
Room Quality
8.81
Mention of small rooms and issues with heating.
Amenities
8.76
Some amenities are limited and require advance booking.
Value for Money
9.79
Overall sentiment suggests good value considering the service and location.
Food and Beverage
9.75
Breakfast and dining experiences received high praise.
Overall Experience
10
General consensus indicates a wonderful experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:55

Property Description

Luxurious Accommodation
Experience 5-star luxury at The One Palácio da Anunciada in Lisbon. Indulge in air-conditioned rooms with top-notch amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even offer city views for a truly enchanting stay.

Relaxation and Wellness
Unwind in style with the hotel's seasonal outdoor pool, indoor pool, and fitness centre. Pamper yourself with a visit to the sauna or take a leisurely stroll in the beautiful garden. Your well-being is our top priority.

Gastronomic Delights
Start your day right with a delightful breakfast experience - choose from à la carte, continental, or American options. For other culinary cravings, savor delectable dishes at the on-site restaurant. A treat for your taste buds awaits!

Book now at The One Palácio da Anunciada for an unforgettable stay in Lisbon.

Important information:

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example a link to a secured payment platform.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Property Video

Guest Reviews

9.4
Based on 1221 reviews
Cleanliness: 8.3
Service: 10
Location: 9.77
Room Quality: 8.81
Amenities: 8.76
Value for Money: 9.79
Food and Beverage: 9.75
Overall Experience: 10
A
Anthony couple au
10
Fantastic
Pros:

Breakfast was great, could not be faulted, option of inside and outside dining which was great

Cons:

Pillows - they were soft and terrible, I asked them 3 times for a firm pillow, did not get

2026-08-08 via Nuitee
S
Stavros couple gr
9
Can’t go wrong staying in this hotel in Lisbon
Pros:

Location, service, quality of breakfast, garden

Cons:

Room lacked any view outside

2026-08-07 via Nuitee
K
Kristina couple de
10
Oase, Paradies… in Lissabon! Perfekt!
Pros:

Fantastisch!!!
Wunderschön hergerichtet. Personal perfekt freundlich!

Cons:

- nichts -

2026-08-07 via Nuitee
K
K5252FKmarlenem Family
10
A wonderful guest experience at One Palacio da Anunciada, Lisbon
Pros:

Just a beautiful, well appointed stay with tremendous staff and amenities. The One Palacio da Anunciada in Lisbon was well located and a short walk to all the things we wanted to see. The staff was very helpful in arranging tours as well and we really appreciated their recommendations. I hope to go back very soon!

2026-08-05 via Tripadvisor
J
Jesse couple us
10
Beautiful Hotel in Great Location with Superb Staff
Pros:

Exceptionally friendly and helpful staff. Location is central, yet in a safe and quiet location. Room impeccably clean and bed super comfortable. Interesting reconstruction of a formal palace with tastefully located photos showing before remodel.. actually works of art.

Cons:

The shower in our sweet made of beautiful marble, but did not drain properly. Strange configuration where tub ran alongside the shower and access to soap/shampoo was difficult. USB outlets are old and don’t provide enough power.

2026-08-05 via Nuitee
N
Nicholas couple de
7
Cons:

Laufwege zu weit, da zwei Gebäude

2026-08-05 via Nuitee
J
joseph extended_group us
10
2026-08-04 via Nuitee
M
Mark solo_traveller gb
10
2026-08-03 via Nuitee
A
annabP1581BQ Friends getaway Almancil, Loule, Faro District, Algarve
10
My place in Lisbon
Pros:

Whenever I need to visit Lisbon—or simply feel like spending some time there—I always stay at this hotel.
The location is perfect. All of my favourite places are within easy walking distance, which makes every stay so convenient. The staff are always friendly, welcoming, and helpful, and the hotel has a lovely, cosy atmosphere that makes me feel at home every time.
The only thing that could be improved is the breakfast bread and the coffee. But then again, maybe it’s a good reminder that eating less bread is healthier anyway!
One small suggestion: this was already our ninth stay, yet each time it feels as if we’re visiting for the first time. It would be wonderful if the hotel’s system recognised returning guests, so that loyal customers could be welcomed back a little more personally instead of having to provide all the same details again. That small touch would make the experience even more special.
I always enjoy staying here and will happily come back again.

2026-07-28 via Tripadvisor
8
867emilyf Family Towson, Maryland
10
Best hotel
Pros:

Gorgeous hotel with great service in a perfect location

2026-07-25 via Tripadvisor
M
Marlene extended_group us
9
2026-07-25 via Nuitee
M
Michal Avtalion Rishoni solo_traveller il
9
Pros:

הכי אהבנו את המיקום המדהים של המלון, את החדר וחדר הרחצה שהיו מרווחים מאוד וחדישים ואת הגינה של המלון - נפלאה ויופי של מקום לארוחה או לדרינק. הקומה של הבריכה נהדרת. השירות ניתן תמיד עם חיוך ועם המון רצון טוב. המלצות הקונסיירז לגבי אוכל היו מצויינות. בהחלט נחזור לשם.

Cons:

במלון 5 כוכבים אני מצפה לשירות לפני ההשינה- סידור החדר ללילה, שוקולד לפני השינה, בקבוק מים עם כוס, ושיסגרו את הווילונות ולעומת זאת שיפתחו אותם בבוקר. זה לא קרה. גם בארוחת הבוקר בגינה הצוות היה מאוד שירותי אבל פעמיים שכחו מנות שהוזמנו.

2026-07-24 via Nuitee
U
Uliana Aleksandrovna family_with_children lu
5
Этот отель далек от Luxury Hotel. Напора воды в ванной не было. Цена не соответствует качеству. Никакого ощущения люкса.
Pros:

Бассейн на улице. Уютный номер.

Cons:

Дверь в ванную комнату. Она постоянно мешала. В номере 505. Много персонала, но толку мало, сложилось ощущение, что все работающие там стажёры.

2026-07-24 via Nuitee
8
821ainsleyw Family
10
Highly Recommend
Pros:

Stayed in Lisbon. Atmosphere was terrificRooms were great, roomy and comfortable. Staff was engaging, pleasant and were quick to your needs. Very reasonably priced

2026-07-22 via Tripadvisor
T
Tim couple pt
1
Dont stay at this hotel, its not worth the money
Pros:

Nothing

Cons:

Severe lack of customer service. Every time you ask for something they take the attitude that they are doing you a favor. I made 2 reservations and I had problems with both. Dinner reservations were changed to a time that wouldnt allow for the concert we are seeing. This happened twice. What started as a romantic getaway at a 5 star hotel ended up a big hassle.

2026-07-22 via Nuitee
A
Ana solo_traveller br
10
Pros:

Os funcionários são ótimos

2026-07-21 via Nuitee
J
Jacinta couple au
9
2026-07-21 via Nuitee
H
Hongyu couple cd
8
Overall it’s good experience
Pros:

Location is excellent! Close to almost everything! The room is nice, well decorated and very comfortable bed. the concierge service was excellent and the reception staff were friendly and competent.

Cons:

Breakfast here is à la carte instead of a buffet. Regrettably, the waiting staff lack professionalism. During our five-night stay, our order was never fully remembered by the servers on a single day — they would always forget one item or another. In addition, the waiting time for food was consistently long, making this breakfast option impractical for anyone in a hurry. The range of menu choices was also quite limited. As for the housekeeping staff, they left bath towels lying on the sofa untouched instead of returning them to the bathroom or replacing them with fresh ones. Overall, I found the service team lacked professionalism.

2026-07-20 via Nuitee
A
Alessandro extended_group ch
8
Sehr schönes Hotel. Das Essen müsste insgesamt sicherlich verbessert werden. Größtenteils freundliches, jedoch unaufmerk
Pros:

Lage, Zimmerausstattung, Pool in einem zentralen gelegenen Stadthotel.

Cons:

Das Abendessen im Fine Dining Restaurant war sehr durchschnittlich. Das Ambiente ist sehr schön und einladend. Der Champagner wird allerdings in normalen Küchengläsern serviert. Die Vorspeisen insgesamt okay, die Hauptgänge hat keiner von uns vieren als gut empfunden. Ein Durcheinander von Aromen und Saucen. Deshalb waren wir auch nur einmal dort.

2026-07-20 via Nuitee
Y
Y8833PFmikep Family
10
Very enjoyable family dining experience.
Pros:

Very appealing dining room ambiance very well presented and set.
Excellent attentive and helpful service.
The food came in good time and was very good not too elaborate but with a modern presentation.

2026-07-19 via Tripadvisor