South Gladstone Motel

Hello,

Unfortunately, our stay will be memorable for all the wrong reasons.

The room next to us, which I believe was Room 5, had a group of people outside from approximately 8:00pm until 3:00am. During this time, they were arguing aggressively, becoming physical with one another, throwing items, screaming, and using offensive and abusive language.

This behaviour was continuous for several hours and was extremely disturbing. We are a family with young children, and our children were absolutely terrified by what was happening. We felt completely unsafe and were unable to properly sleep or relax throughout the night.

We could not wait to leave the motel the following morning. It was a very distressing and unpleasant experience, particularly when travelling with young children.

Unfortunately, based on this experience, we will never stay at the South Gladstone Motel again, nor would we feel comfortable recommending it to friends or family.

I believe this matter should be taken seriously, as guests should be able to feel safe and secure during their stay.

It did not look like it had been cleaned at all. Bed sheets stained hair throughout all the showers mould growing (not just stained grout) the shower did not stop dripping all night. The cups in the kitchen were filthy so we avoided using anything in the kitchen. We were only there for one night

Sticky floors, bring your slippers...not enought bed sheets and office closed in the mid evening so I couldn'tget more. Dirty sofa and older stained fold out sofa bed. Only 1 flat sheet. No top sheet. Had to wrap in blanket to keep off of the stained mattress... Not enough pillows. We had to use older sofa throw pillows. Unsure of how many people had used them or how clean they might be.. and no pillow cases for them. Photos do not accurately reflect the conditions of the rooms. Incense smell filters through the air-conditioning system. But not unpleasant or strong. TV reception was sketchy but viewable... Water didn't get very hot. But adequate.

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Door locks broken, lights broken, only 2 chairs (we had 3 people), bathroom very old, curtains broken

Beds not very comfortable and fridge needed to be replaced

Nothing really.
Done for an overnight in Gladstone

One shower in the cabin didn’t work at all. The cabin didn’t feel clean. There was food crumbs in the fridge and on the table. The pool was dirty and unkept.

We weren't booked into the right room as per booking and even then the second room was not as per photos. Bunk bed instead of single beds as per photo on booking.com which was very creaky. No blankets available only sheets. Dead roaches in the kitchen. Laundry also hard to use.

Room needed more of a thorough clean