Kim's Family Hotel

Hotels
8.9 (122 reviews)
78 Vườn Đào , Ha Long , VN

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Good value for money
Clean rooms
Lovely hosts
Cons:
Noise from local venue
Inconvenient location
Limited food access

Categories

Cleanliness
8.63
Generally clean, although one review mentioned that the bathroom could be better.
Service
9.5
Hosts are noted as lovely and willing to help, with attentive staff.
Location
8.64
Great location for views, but mentioned issues with noise and accessibility.
Room Quality
8.79
Rooms are spacious and clean, with good amenities.
Amenities
8.82
Well-equipped with essential amenities, providing a comfortable stay.
Value for Money
9.28
Best bang for the buck and great value mentioned in reviews.
Food and Beverage
8.33
Limited food options nearby, mentioned challenges with food access.
Overall Experience
9.2
Despite some noise and location issues, an overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:11

Property Description

Charming Accommodation in Ha Long

Convenient Amenities: Enjoy free parking, a garden, and a shared lounge during your stay at Tom's Family Hotel. The 24-hour front desk and concierge service ensure all your needs are met promptly.

Comfortable Rooms: Relax in air-conditioned rooms with modern amenities such as a flat-screen TV, fridge, and free WiFi. The private bathrooms feature complimentary toiletries and some rooms offer scenic city views.

Nearby Attractions: Explore Ha Long's popular spots like Bai Chay Beach and Ha Long Queen Cable Car located just a short distance from the hotel. Don't forget to visit Vincom Plaza Ha Long for shopping and entertainment.

Ready to experience a delightful stay at Tom's Family Hotel? Book now for a memorable trip to Ha Long!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Location

Guest Reviews

8.9
Based on 122 reviews
Cleanliness: 8.63
Service: 9.5
Location: 8.64
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.2
L
Lars • solo_traveller • nl
10
2026-09-10 • via Nuitee
H
Hanne • extended_group • be
10
Ons verblijf was fantastisch, super vriendelijk en hulpzaam personeel! Zeer propere en ruime kamers! Een aanrader in Ha
Pros:

Super vriendelijk personeel en zeer propere kamer!

Cons:

/

2026-09-06 • via Nuitee
T
Thibaut • extended_group • fr
9
2026-09-06 • via Nuitee
H
Hamish • couple • gb
10
2026-09-06 • via Nuitee
Đức • extended_group • vn
10
2026-09-03 • via Nuitee
Дмитрий 1166 • solo_traveller • ru
10
Pros:

Отличный отель за свои деньги, чисто, все работает, единственное, рамы тяжело закрываются оконные, в остальном все прекрасно

2026-08-27 • via Nuitee
B
Bích Vân • solo_traveller • vn
10
2026-08-15 • via Nuitee
F
Fips011 • solo_traveller • de
10
Pros:

Tolles super großes Zimmer. Alle sehr freundlich und hilfsbereit. Super!

2026-08-05 • via Nuitee
N
Nicolas • solo_traveller • fr
8
Pros:

Personnel très sympathique et arrangeant.

2026-08-02 • via Nuitee
L
Liam • solo_traveller • gb
10
2026-07-21 • via Nuitee
I
Ivan_Almaty • solo_traveller • kz
10
Pros:

Все понравилось, персонал очень приветливый. Для 2х звезд шикарно за свою цену, еще и с завтраком.

Cons:

Нет рядом магазинов, метров 200 нужно спуститься.

2026-07-19 • via Nuitee
P
Pavel • solo_traveller • cz
10
Pros:

Super servis,provozovatel vše zařídí

2026-07-15 • via Nuitee
T
Toàn • solo_traveller • vn
9
2026-07-14 • via Nuitee
E
erik • solo_traveller • fr
9
Pros:

Accueil serviable

Cons:

Rien a signaler

2026-07-12 • via Nuitee
J
jaume • solo_traveller • es
10
Excelente lugar
Pros:

Me encantó el trato de la familia!

Cons:

TODO me gusto

2026-07-10 • via Nuitee
H
Harshit • couple • in
8
2026-07-07 • via Nuitee
P
Phạm Tuấn anh • solo_traveller • vn
8
Pros:

Rất tốt 👍

2026-07-03 • via Nuitee
J
Jelena • solo_traveller • de
10
Pros:

Loved everything about it! Hosts were amazing and they helped a lot with organizing tours and transport. Super kind and lovely family

2026-06-30 • via Nuitee
K
Keri • solo_traveller • us
5
2026-06-12 • via Nuitee
L
Louis • solo_traveller • th
5
Cons:

Het hotel was te hoog gelegen en oude meubels en beetje ver van centrum

2026-06-11 • via Nuitee