Home2 Suites At The Galleria

Hotels
•
Home2 Suites by Hilton
9 (485 reviews)
3414 Sage Rd , Houston , us
+1 713-622-7200

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Spacious rooms
Cons:
Parking fees
Inconsistent service
Limited food options

Categories

Cleanliness
8.89
Overall sentiment indicates clean rooms, but some mentions of service inconsistencies.
Service
9.36
Friendly and helpful staff noted throughout several reviews.
Location
9.4
Convenient location mentioned multiple times as a positive.
Room Quality
8.85
Rooms are described as clean and spacious.
Amenities
8.88
Some complaints about amenities such as parking not included.
Value for Money
8.84
Good price point, though parking fees noted as a drawback.
Food and Beverage
8.39
Breakfast received praise, but some indicated room for improvement.
Overall Experience
9.36
Overall positive experiences highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:38

Property Description

Convenient Location
Located in the heart of Houston's Richmond Avenue district, Home2 Suites At The Galleria offers easy access to popular attractions like The Galleria Houston and Houston Arboretum and Nature Center.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Some rooms feature balconies with city views, adding a touch of luxury to your experience.

Fitness Center and 24-Hour Service
Stay active at our on-site fitness center and benefit from our 24-hour front desk service. Our dedicated staff is always available to ensure you have a pleasant stay.

Experience the best of Houston's hospitality at Home2 Suites At The Galleria. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 485 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
E
Erik • solo_traveller • se
10
2026-07-21 • via Nuitee
T
Travis • couple • us
3
Rude employee at Front Desk named Daniel.
Pros:

My stay was awesome as far as cleanliness.

Cons:

The Front Desk Male named Daniel which he might have lied about his name, but just in case, I will upload pictures because He was VERY RUDE. While our two-night stay was otherwise pleasant, our interactions with Daniel were disappointing and unprofessional from the moment we checked in.

Upon arrival, Daniel was rude and sarcastic while checking us in. We were having difficulty hearing him as he explained information about our stay, and he sarcastically remarked that he “doesn’t like speaking up.” I then tried to lighten the situation by saying that I like being nice because my wife wants me to be. Daniel responded by saying that he doesn’t like being nice and that I was “better than him on that one.”

At checkout, I simply asked for a receipt showing our complete two-night stay. In response, Daniel called me an “idiot” because I wanted a receipt which I didn’t know when you book through second party websites they have to provide the receipt. However, there is absolutely no excuse for an employee to speak to a guest in such a disrespectful and degrading manner, especially when the guest was asking a routine and reasonable question.

Although we enjoyed our stay otherwise, our experience with Daniel overshadowed it. Hilton has built its reputation on hospitality and professionalism, and employees who interact with guests should reflect those values. No guest should be made to feel insulted or belittled for asking for basic information regarding their stay.

Because of this experience, we will not be returning to Hilton in the future. We strongly encourage Hilton to ensure that its employees are properly trained in professionalism, customer service, and respectful communication with guests. We hope this matter is taken seriously and that appropriate action is taken to prevent other guests from experiencing similar treatment.

Thank you.

2026-07-21 • via Nuitee
E
Evertz • couple • us
5
2026-07-20 • via Nuitee
S
Shandriqua • couple • us
5
2026-07-19 • via Nuitee
R
Rakia • family_with_children • us
10
2026-07-17 • via Nuitee
L
Lamis • solo_traveller • us
10
2026-07-15 • via Nuitee
M
Mary • couple • us
10
2026-07-14 • via Nuitee
Y
YUE • couple • us
10
Pros:

很新，干净舒服，位置很好。

2026-07-12 • via Nuitee
N
Natalia • family_with_children • us
10
2026-07-11 • via Nuitee
R
Roberto • couple • us
10
2026-07-06 • via Nuitee
M
Marcus • solo_traveller • us
10
Cons:

I wish we had better pillows in the room

2026-07-02 • via Nuitee
M
Meshal • couple • sa
10
افضل إقامة في هيوستن
Pros:

الموقع والنظافه والمواقف المجانية والحي هاديء ونظيف وقريب من مول غاليريا أخذنا سويت مع شرفة بالدور الخامس 👍🏻👍🏻

Cons:

لا يوجد

2026-06-30 • via Nuitee
T
Terence • family_with_children • nz
8
Pros:

Well out of the CBD, but a handy place nonetheless. Was on direct bus route (45mins+/-) to the CBD. Was a 15-minute walk to The Galleria Mall. Close to restaurants and a short bus ride to Walmart! Had a full galley kitchen that a family could realistically cater for themselves.

Cons:

Breakfast was pretty ordinary.

2026-06-29 • via Nuitee
S
Subramania • solo_traveller • au
10
Pros:

Very good location. Friendly staff. Excellent facilities.

Cons:

There's nothing

2026-06-26 • via Nuitee
M
Meyer • family_with_children • za
8
2026-06-25 • via Nuitee
S
Stephen • extended_group • us
8
Love the staff, and especially the manager, Jeannie Pachuca.
Pros:

ok for a quick simple breakfast. Buffet not very good.

Cons:

Most all buffets offer overcooked products, dried out eggs, sausage etc. waffles are pretty good!!!

2026-06-24 • via Nuitee
M
Melanie • extended_group • cw
8
Very pleasant
Pros:

Location and cleanliness

Cons:

Parking garage dark and a bit scary at night

2026-06-22 • via Nuitee
R
Rahim • solo_traveller • us
10
2026-06-20 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Very clean with a spacious room.

2026-06-17 • via Nuitee
J
Julia • couple • us
9
Pros:

Close to where we needed to be

Cons:

$20 to park was a bit steep

2026-06-15 • via Nuitee