OYO Newquay Beach Hotel

I was so worried about staying here based on previous reviews, we paid £100 more than the premier inn down the road for two nights because this hotel had a sea view balcony, it was definitely worth it if you value the sea view and being within easy walking distance to the centre of Newquay. The deluxe double sea view balcony room (14) is quite small but it’s clean and well maintained. Other reviewers said the balcony chairs needed painting, it was dirty and there were no toiletries in the bathroom, check in was awful and there was no restaurant . This wasn’t the case for us, staff were very welcoming, checked us into our room and took our suitcases upstairs and ensured we could use the door code. The balcony chairs were newly painted, soap and shower gel provided and the room was clean and equipped with tea and coffee facilities. Cleaners were present in the morning around the hot. There is a restaurant for breakfast and parking is reservable for a £10 per day charge if you call the hotel prior to arrival. We arrived back from a night out at midnight to find reception staff still present which made the hotel feel safe. The hotel decor is very quirky but the sea view makes up for it.

Areas that could be improved…

A small fridge in the room

Replaced mattresses (not unbearable but not premier inn standard)

A deep clean of the stairs carpet (light grey carpet in a hotel will show up the dirt)

The room was dirty. The carpet had stains all over it. When I first arrived all you could smell at the reception was bo. The first picture is the bathroom tap. It was one of the worst hotel I’ve had the misfortune to stay in
We wasn’t told you have to book a parking space.
We paid £300 for two nights. We only stayed one because it was that bad. The room was so small it wasn’t big enough for two people to stay there.

I am extremely disappointed with my recent five-night stay at this hotel. Unfortunately, it fell far below the standard that was advertised and certainly did not provide value for the money I paid.

From the moment we arrived, the experience was poor. I asked about disabled parking and was met with a very abrupt response that I could not park there unless I was staying at the hotel. We were, in fact, booked to stay for five nights, and the manner in which this was handled was unwelcoming and insensitive, particularly given that I had made my disability known.

Before arriving, I emailed the hotel requesting a room with a bathtub and also asked if it would be possible to upgrade to a balcony room, making it clear that I was happy to pay any additional cost. Neither email received a response.

The room itself was extremely disappointing. The pillows were of very poor quality, and the mattress left us with bites and caused five nights of extreme discomfort, making it very difficult to get a good night’s sleep. The duvet and bedding were also of an extremely poor quality and were uncomfortable to use. There was no shampoo or conditioner provided in the room, and the carpet was filthy and clearly in need of a deep clean.

Housekeeping was inconsistent throughout our stay. Our room was not serviced every day, and when it wasn’t, there was no replenishment of basic refreshments such as tea, coffee, or milk. For two female guests staying for five nights, providing only two clothes hangers was completely inadequate.

On one occasion, we were unable to gain access to our room and needed assistance from reception. When we went to ask for help, we found the receptionist asleep in the office. This was both unprofessional and frustrating, particularly as we were locked out of our room and required immediate assistance.

I was also advised before my stay that gradual payments would be accepted, but this was not honoured. Even after I raised the issue immediately, nothing was done to resolve it, which added unnecessary stress to our stay.

Overall, I feel completely let down by the lack of customer service, poor communication, and the low standard of the accommodation. I have already raised these concerns with the hotel and believe that the quality of our stay warrants appropriate compensation.

Sadly, I will not be returning to this hotel, nor would I recommend it to friends, family, or my followers on social media. I hope the management takes this feedback seriously, addresses these issues, and offers appropriate compensation for what was an extremely disappointing stay. This was the worst hotel I’ve ever stayed in… dirty, unsanitary, uncomfortable, not suitable for disabled, not good value for money, just awful!

⭐☆☆☆☆ 1/5

Very disappointing stay and even more disappointing customer service afterwards.

I booked a Standard Double Room through OYO for a stay during May half term to celebrate my daughter's birthday. Before booking, I telephoned the hotel to confirm a room for three people, I was offered a standard double and told that an additional mattress could be provided. I was assured this would not be a problem.

When we arrived, we were told that no additional mattress could be provided and would not fit in the room. As a result, my child ended up sleeping on the floor using bedding taken from my bed leaving us with no duvet or pillows.

The room itself looked nothing like the photographs used to advertise the Standard Double Room. The advertised images show a bright, spacious, modern room with space around the bed and seating. The room we received was extremely small, with the bed pushed against the wall, very limited floor space and no seating area.

The room was horrendously hot, with no air conditioning despite this being listed as a facility. The window only opened a few inches and faced directly into neighbouring rooms, meaning the curtains had to remain closed for privacy all time. We spent much of our stay away from the hotel simply because the room was so unpleasant to be in.

There were also numerous cleanliness and maintenance issues. The bedding and mattress were filthy on arrival, the headboard was not properly attached, some lighting was not working and the only toiletries provided were a nearly empty bottle of shower gel despite toiletries being listed as included. They replaced the mattress as it was covered in stains and hundreds of hairs. 

I raised these issues immediately with reception on arrival and also submitted a complaint through OYO's support system during the stay, including photographic evidence. I asked to be moved to a room that resembled the room booked, or even pay to upgrade to a suitable room, however I was told there were non available for me to move to despite adverts still showing for rooms on both their OYO app and booking.com website. A complaint reference was issued, but neither OYO nor the hotel contacted me to discuss or resolve the complaint.

The hotel was in a good location but in very poor condition with rubbish, smashed windows and shabby condition. The place was empty with, a single desk clerk who was dealing with another group who were refusing their rooms and demanding a refund due to the conditions and size. 

An upgraded room was eventually offered at 9:30pm on the final night of our stay, only hours before checkout, which was simply too late to be a meaningful solution, hours before our morning checkout particularly with children preparing for bed and them still being unable to offer a third bed or mattress.

Most disappointing of all has been the complete lack of response since our stay. Multiple emails have been ignored, the hotel says only OYO can deal with complaints, and OYO has failed to respond despite repeated attempts to contact them. Ive  tried to use the app but get rejected by a bot saying there is no refund pending. OYO doesn't have a customer service number in the UK and says online that we need to email or call India! 

I understand that budget hotels will not be luxurious, but guests should receive the room and facilities that are advertised, and complaints raised during a stay should be dealt with properly. Unfortunately, that was not our experience.

Worst hotel I have ever stayed in. Can’t believe love holidays still have it on their website. Rooms are dirty, mouldy, no restaurant or bar. Carpet was soaking wet. When we complained we were told it was fully booked to find out later it was not. Locals said it had become very run down in past few months due to change of ownership. We were to stay 3 nights but left after 1 and booked into premier inn down the road due to the hotel conditions and the horrendous noise. First time I have ever complained about a hotel

Felt incredibly safe and looked after, went out till the early hours of the morning with friends and was welcomed in by night staff who were professional and chivalrous. Room was clean and bed was so comfy, great shower with good pressure and a fully stocked tea station to nurse the hangover the following morning. As a young lady staying on my own I had a lot of people trying to scare me with rumours about this hotel but my experience was lovely and I will definitely stay again and recommend it to my friends.

If you are on a strict budget and just need a bed, this place is unbeatable. However, it is very run-down and in desperate need of a refurbishment—expect to see worn carpets, scuffed walls, and outdated furniture. We stayed 3 nights, stairs were tired-looking. Filthy. Our room had dust on the windowsill and in corners. Spiderwebs. The carpet felt as had not been vacuumed. Walls had lots of scuff marks. Coffee mark on the coffee table. Overall the room felt neglected rather than freshly cleaned. The stairs to our room were dusty, dirty, the hoover in the corner was there for three days, and the hoover didn't move. Day one, we asked to be moved to a better room but apparently all were sold out, it was fine for us and reflected the low price. If you don't mind a lack of luxury, it’s fine. You get what you pay for approx £52 per night. The location and price were superb, which is why we didn't complain more. Bed was comfy and clean, bathroom had water marks, not deep cleaned as expected. I'm glad I had antibacterial wipes with me so I could clean all myself. But be warned: the hotel is quite run-down (scuff marks, outdated). Definitely needs a refurb to improve the aesthetic, but great for a low-cost stay.

It seems a little unfair to give a poor review to a hotel on the seafront when they charge £26 per night.

Encouraged by some recent positive experiences, and a location that suited me, I gave this place a try rather than the Premier Inn.

It was just about OK. What I found was that it was just plain odd. The rooms are accessed through a restaurant that appears to have been abandoned.

Once into the stairwell and corridors, the senses are assaulted by a combination of vomit-inducing wallpaper and silver carpets that are in urgent need of a deep clean.

Outside the door to my room was what I thought was a fungal fruiting body, but which turned out to be a floral glass ornament placed on the carpet without any apparent purpose other than to pose a trip hazard.

The communal areas are somewhat battered and once inside the room, there was a lot of noise from those spaces.

Rooms are accessed via a combination code that is supposed to be sent to you on the day of arrival. Mine never showed up. The door didn’t feel very secure and it fitted poorly as there was a lot of light coming through the gap between the door and frame.

The room was pretty cold and the bathroom particularly so. An oil filled radiator is provided with a tower fan to control temperature. I used neither out of fear for my safety.

The room was better than the communal spaces. It was acceptably clean, although the tired bathroom had some black mould and poor attention to the sanitary ware in some areas.

I had a sea view room with a balcony. It was still winter so I didn’t venture out, but had I done so, I would have had to use a flaking metal chair with only one usable arm.

The view over the beach is lovely as long as you ignore all the other horrid structures along the seafront.

Everything worked out, the staff tried to be cheerful and helpful although I struggled with the concept of paying £10 to leave my car on the chaotic hard standing outside the building.

I realised in daylight that one of the front windows was smashed. The parking area itself is also easily blocked by people parking (legally) in the street next to the hotel.

If you have to stay in Newquay and you’re on a very tight budget, this place is acceptable. You’ll get your own room for the price of a bed in a hostel.

However, if you’re looking for something cosy and familiar, just book the Premier Inn.

One pet hate is being press ganged to provide a positive review on leaving a property. The proprietor, whilst friendly and cheerful applied a little too much pressure for my liking. I didn’t feel comfortable enough to express my thoughts at that moment.

My first impression of the OYO Newquay Beach Hotel was not good, the two pairs of sliding doors into reception were not working and had to be pulled shut holding the glass, and so it was freezing because of the icy sea wind. I noticed that one of the downstairs windows was broken too. The area next to reception clearly hadn't been cleaned for some time as the debris from a Valentines celebration was still strewn about the place. I was shown to my room up a couple of dingy carpeted stairways that hadn't been vacuumed in quite a while. At the top of the stairs near my room was more evidence of the Valentines party, with confetti and semi-deflated balloons scattered about the place. My impression wasn't improved on entering the room, which was freezing although they had supplied a plug-in radiator.  The quilt was very slim, more of a summer quilt, so I had to turn the heating right up to keep warm.  The towels supplied for the bathroom were dirty and there was no covering at the window which, although frosted, didn't hide much with the light on! As they hadn't mentioned breakfast during check-in I went back to reception to enquire what time the dining room opened in the morning, only to be told that they no longer provide a breakfast service. The booking however clearly stated "bed & Breakfast". When I pointed this out, I was told I could go across the road to another hotel and pay for breakfast there! I said this wasn't acceptable and the manager just said they would make a refund after I checked out. I pointed out all of these faults when I checked out next morning and the manager seemed really surprised.
I checked out the next day as I couldn't possibly stay for the next two days as planned.

Not a bad location didnt check in until 18.30 so.dark when arrived, said parking available on site ?? Had to park around the back of Hotel and the . Guy on reception was more concerned about the £10 for parking. . Room was ok for £41 could do with new carpets and paint throughout. valentines balloons still.in corridor 4 days later, as a contractor it was cheap , and in center of town would I stay there again 100% no

Really bad experience. Place is a massive no go. Avoid aboid avoid

Truly one of the worst hotel experiences I’ve ever had. We were made to move from Room 30 to Room 6, which was significantly smaller, with no balcony or sea view, and no refund or price adjustment was offered. The original room smelt strongly of marijuana and cigarettes, which is completely unacceptable.

What followed was genuinely terrifying. A man staying one room away was hanging around our car and threatened to chop our heads off. During our stay, police arrived and raided the hotel. We felt unsafe the entire time. I asked on the night for a refund and was told by multiple staff members it could take 7–14 days. The very next day, I was told “sorry for the inconvenience” and that nothing could be done, making it clear we were just an issue they wanted to brush aside.

I’m in the process of looking to move to the area and was testing accommodation options, this was by far the worst. The hotel is chaotic, misleadingly advertised, and nowhere near the standard shown online. We would have been far better off staying at the Premier Inn 3 places up, where safety and quality are guaranteed! If unsatisfied a refund process is nowhere near as hard as this.

I am requesting a full refund for both rooms. The handling of this situation has been nothing short of dismissive and disappointing. Avoid at all costs.

Also forgot to mention the sanity of the room! There were fab nubs over the floor. Mud up the stairs. The glass of the hotel had a fully cracked glass. Just absolutely disgusting.

This is my third time staying at this hotel, but this time I got a room with blood or ketchup stains on the carpet and walls....in addition to all that, when I returned from a walk, I was stopped by the receptionist and told that I was being evicted from the room because in his opinion my reservation time had expired (although it was supposed to expire the next day)....my backpack was brought to the reception, where my personal belongings were thrown in along with open food products (a package of cheese, bread, toothpaste, toothbrush, etc.)..........I was shocked.......when I returned to the room, I found the door open and it was already being cleaned by hotel worker

Upon arrival at the hotel, we were greeted by a friendly gentleman at reception - we paid the 10-pound fee for parking per day and were taken to our room. We had booked a Deluxe room with a sea view. The room we were shown into was tiny; it had the most minimal sea view, which was mostly covered by buildings and was not like what we had booked. The room only had one water glass, not two, used items on the tea tray and stuff marks on the bedding. We told reception, who rightly moved us into the actual room we had booked. This was much better, and the view is incredible. The wardrobe is broken, and again the amenities were not quite right in terms of barely filled tea trays, body wash, and no toilet roll, but all very fixable. That evening, we were excited to eat in-house at the restaurant that looked great, only to be told that it and the subsequent bar are not open and will not be during our stay. It does not state this on any website, and we were not made aware upon arrival. I find this to be very annoying as it is a big factor in booking the hotel. The road noise is not too bad; however, the cleaners are very loud in the morning. The doors lock on codes, which the man at reception watched us enter. If another guest does not lock their door properly, their door will continuously beep until staff intervene. We found this out the hard way one morning. The beds are clean and mildly comfortable, but this is certainly no longer a 4-star hotel - it looks desolate, which I understand for the time of year buy it is not helped by the unopened bar and restaurant. Although the staff are helpful, they are simply not knowledgeable enough to be in such a business. They could not even provide us with two champagne flutes one evening, despite it stating 'room service' on the website! And I do not think the rooms are worth the money unless brought under discounts - at no point were we offered any money back or anything such as a discounted night regarding the misfortunes that occurred during our stay. I cannot comment on breakfast; however, the menu left in our room was for another hotel close by. Sadly, this is no longer the Hotel it used to be, according to previous reviews.

This was a gift booked through Buyagift , I can only endorse the other bad reviews , it was awful , the manager was pleasant but really the room was small not the cleanest hand rails hanging off in corridor , room was cold had to go out and buy blanket and fan heater , bed was horrible ,breakfast was part of our package but know food available kitchen and bar closed , even in the room very minimal tea and coffee know spoon Christmas decorations we’re still up so that was bad luck . We ate out in some nice places, but also the town was very tierd looking with many closed for out of season
Happy to leave .

I booked a stay at the OYO Newquay Beach Hotel for my sister and her partner as a birthday celebration, and they were massively disappointed. Don’t be fooled by previous good reviews — the hotel is under new management and it is awful.

Upon check-in, the reception staff couldn’t speak English and were extremely rude. The room was in terrible condition: the carpets were filthy, the curtains were hanging off the wall, and the wardrobe had no handle — just an exposed screw.

To make matters worse, the bar and restaurant were completely closed. Even though breakfast could be “booked online,” there would have been no way to actually have it.

Overall, this was an extremely poor experience. I cannot recommend this hotel in its current state.

The hotel has a beach view, the rooms are on a very noisy main road and extraordinarily small in every way. The hotel is tired, the neighbourhood is very very poor with a slot machine arcade next door. Parking is expensive, our duvet, coffee cups & general cleanliness was poor. I would politely suggest you don’t get duped by the pictures as we were and AVOID

We arrived at the hotel with a confirmed reservation for New Year’s Eve, only to be told at reception that they had no rooms available because they had overbooked. This was already frustrating, but what made it worse was the attitude of the reception staff. They were rude, dismissive, and completely unhelpful, offering no apology and no real assistance in finding an alternative place to stay.

After traveling and arriving expecting a room, being turned away like this was unacceptable. Overbooking might happen, but the way it’s handled matters — and in this case, it was handled very poorly. We would not recommend this hotel based on the lack of professionalism and basic customer service.

Awful service from the get go , we booked a night away for our anniversary through wowcher , we were meant to get a glass of prosecco on arrival ,the guy at reception had no idea what I meant and said we could get it at breakfast? I explained we would be driving then and didn't want alcohol in the morning, he didnt seem to care . I then asked if I could have a small amount if soya or oat milk for tea / coffee he had no clue what i meant again and said no . But the best of all was when we came down for breakfast at 8.30 to be told by the same guy ,sorry no chef today so no breakfast!! And a refund woyld be applied within 2 hours!! Absolute joke ,the place is not manged well at all ,would not recommend, you also have to pay £10 for a nights parking. Ruined anniversary break and waste of money having to find somewhere else and pay for breakfast

We did not feel safe in this hotel and had to find alternative accommodation.

On arrival we were told that we had to pay the gentleman £10 to park in the car park. When we moved and parked somewhere else he insisted that he wouldn’t charge us and he didn’t mean it and we should move our car back to the car park. We felt as though he was trying to take advantage of us.

Then when we were shown to our room the gentleman insisted on watching us enter the room code that I had been sent. I felt incredibly uncomfortable as he was stood so close watching every digit. This was supposed to be the private room code as there are not any room keys.

Whilst I understand the compact double is a small room I did not expect the bed to be on the floor with no bed frame. The sheets were also dirty and the headboard and mattress stained.