Hotel Indigo - Madison Downtown by IHG

Hotels
•
Hotel Indigo
9.6 (605 reviews)
901 East Washington , Madison , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Great location
Helpful shuttle service
Cons:
Overpriced compared to services
Issues with bed support
Hot water availability

Categories

Cleanliness
10
Most reviews highlight clean sheets and bathrooms, contributing to a very positive sentiment.
Service
9.99
Multiple mentions of helpful and friendly staff, especially shuttle drivers like Nathan and Morgan.
Location
10
Guests frequently mention convenient proximity to restaurants and attractions.
Room Quality
9.36
While most rooms are noted as comfortable, concerns about bed support reduced the score.
Amenities
9.49
The shuttle service is a valued amenity, but some guests expected more related services.
Value for Money
8.98
Some reviews mention the hotel being overpriced without premium services justifying the cost.
Food and Beverage
9
Food service is not mentioned, implying average expectations for this category.
Overall Experience
10
Guests consistently express a very high satisfaction overall with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:59

Property Description

Luxurious Amenities and Services

Hotel Indigo - Madison Downtown offers a range of upscale amenities including a fitness centre, terrace, and a restaurant and bar. Guests can also take advantage of the 24-hour front desk, airport transfers, and free WiFi throughout the property.

Convenient Location

Situated in the heart of Madison, guests can easily explore popular attractions such as Madison Area Technical College, Monona Terrace Community and Convention Center, and State of Wisconsin: State Capitol Building. The hotel's proximity to Dane County Regional Airport makes traveling a breeze.

Recreational Opportunities

Guests can partake in various activities during their stay, with cycling being a popular choice. Whether you're looking to stay active or simply relax, Hotel Indigo - Madison Downtown provides the perfect setting for a memorable experience.

Ready to elevate your stay in Madison? Book your room at Hotel Indigo - Madison Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

9.6
Based on 605 reviews
Cleanliness: 10
Service: 9.99
Location: 10
Room Quality: 9.36
Amenities: 9.49
Value for Money: 8.98
Food and Beverage: 9
Overall Experience: 10
M
Maria • couple • us
4
Pros:

How close it was to music Venus

Cons:

The room felt like I was sleeping In a basement

2026-05-28 • via Nuitee
G
greggowens • Business • Carrollton, Georgia
10
First visit
Pros:

My favorite brand of hotel is Holiday Inn Express. I think i might have a new option at the IHG properties. Hotel Indigo is a swanky, upscale hotel. This one is in a refurbished paint factory. The decor is great, and the room layout gives a lot of space to unwind. The service was excellent. I was attending an event at a nearby location, so I did not get to sample the breakfast or the bar. This location is highly recommended! The photos are of room 430.

2026-05-27 • via Tripadvisor
J
Jennifer • family_with_children • us
10
Wonderful stay, loved the rooms, the cleanliness, the staff and all the amenities. Will stay again!
Pros:

Everything was great from the front desk staff to the rooms (beds & pillows were the BEST) to the coffee bar for coffee & breakfast. We were there for a gala and the front desk person shuttled us to the event just down the road because it was windy and cold out. So grateful for the top notch service!

Cons:

This isn't really a complaint or something I didn't necessarily like, but the parking structure next to the hotel did not have a covered walkway to it and valet service wasn't available. That being said, it was just a short walk to the structure so it wasn't an inconvenience, unless it had been raining. But it was covered parking, so that was nice. Parking was $20 per night.

2026-05-24 • via Nuitee
T
Theresa • couple • us
10
2026-05-22 • via Nuitee
L
Lindsey • extended_group • us
10
2026-05-21 • via Nuitee
E
Eric • solo_traveller • us
10
2026-05-19 • via Nuitee
J
J. Perdue • solo_traveller • us
10
Highly recommended!!!
Pros:

I loved everything about this hotel, from the staff to the cleanliness. The hotel was clean everywhere I went outside, public bathrooms, lobby, and my room. I will definitely go back.

2026-05-17 • via Nuitee
L
Lindsey • couple • us
9
2026-05-05 • via Nuitee
H
Hawley • solo_traveller • us
9
Fantastic stay
Pros:

Hotel overall was stylish clean and quiet. Room was incredibly comfortable

Cons:

The curtain didn't go all the way to the far wall which allowed light to come in. I work 2nd shift so I need darkness to sleep properly.

The water pressure was light and the shower door made a terrible screeching noise when being moved.

2026-05-04 • via Nuitee
L
Lindsay • solo_traveller • us
8
2026-05-03 • via Nuitee
M
Matthias • family_with_children • de
10
2026-05-02 • via Nuitee
T
Taylor • couple • us
10
Pros:

Clean, convenient and friendly staff

Cons:

Nothing

2026-04-26 • via Nuitee
B
Bryan • family_with_children • us
10
Friendly Staff and great location for walking around the Capitol
Pros:

Staff & Location

2026-04-22 • via Nuitee
E
Elizabeth • couple • us
9
Pros:

Excellent bar

2026-03-30 • via Nuitee
L
Laramie • couple • us
10
Pros:

Fantastic potatoes, literally the best we've ever had

2026-03-30 • via Nuitee
L
Langlais • family_with_children • us
10
2026-03-29 • via Nuitee
J
Jessica • family_with_children • us
10
2026-03-29 • via Nuitee
P
Paul • couple • us
10
2026-03-29 • via Nuitee
F
F157IUjasonb • Family
10
Friendly Service
Pros:

Nathan was very friendly and helpful taking us to UW.

2026-03-20 • via Tripadvisor
M
Martin • couple • us
7
Simple, relaxed, and enjoyable. Wished for a kind gesture to soften the "trendy paint factory" vibe.
Pros:

I liked the in room coffee machine and the quality of the coffee. All the soaps and shampoos we quality. The shower was well designed for singles or couples. Room to move and get in the groove.

Cons:

No complimentary water for the coffee. Although the $6.00 bottle mineral water was a nice option, it seemed a little excessive for coffee. Also, no snacks in the room. At $200 a night a health bar or nut candy would have been a nice gesture. In the old days, a chocolate mint was a sweet reminder of care and comfort. Words are a cheap gesture of marketing love, whereas the item itself is a complete gesture. It goes a long way when words or forgotten. Especially theses days.

2026-03-16 • via Nuitee