Inntel Hotels Utrecht Centre

Hotels
8.5 (4736 reviews)
Smakkelaarshoek 24 , Utrecht , NL
+31 30 202 0990

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near Utrecht Centraal and shopping centre
Wellness facilities: pool, sauna, jacuzzi and small gym
Friendly, responsive and helpful staff
Nice rooms with wellness options (sauna/bubbelbad) reported
Cons:
Breakfast frequently described as poor, overpriced or chaotic
Noise issues (train/metro/construction) and very noisy in-room jacuzzi
Room maintenance problems: AC, bulbs, sagging mattress, leaking coffee machine, loose taps, TV cable issues
Occasional cleanliness lapses and missing room amenities (no water, no bathrobes, empty minibars)

Categories

Cleanliness
7.5
Mixed reports: several guests noted dirty toilet floors and occasional lack of cleanliness, though others described rooms as tidy.
Service
10
Consistently praised: staff described as friendly, sweet and very responsive; helped with room changes and compensation.
Location
10
Very strong: repeatedly noted as minutes from Utrecht Centraal and next to the Hoog Catharijne shopping center; convenient for transport and city centre.
Room Quality
7.8
Mixed: many guests liked rooms with wellness features (sauna, whirlpool) but there were recurring maintenance issues — broken bulbs, non-working AC, sagging mattress, noisy rooms and construction views for some.
Amenities
9.6
Positive overall: rooftop pool, sauna, small gym and wellness rooms are appreciated; some amenities (sauna/jacuzzi) occasionally out of service and missing extras like bathrobes.
Value for Money
7
Several guests felt price-quality was poor, calling the hotel too expensive for the breakfast and some service shortcomings.
Food and Beverage
6.5
Frequently criticized: multiple comments that breakfast was poor, overpriced (€25 pp) and chaotic with limited working coffee machines.
Overall Experience
9.6
Generally positive: many guests called their stay great or fantastic thanks to location, facilities and staff, despite the noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations
At Inntel Hotels Utrecht Centre, experience modern rooms with walk-in showers, air conditioning, and flat-screen TVs. The city-inspired design creates a unique ambiance, with some rooms offering spa baths and Finnish saunas for ultimate relaxation.

Culinary Delights
Start your day with a delicious breakfast buffet featuring live cooking. Indulge in International cuisine with gluten-free and vegetarian options at the on-site restaurant for lunch or à la carte dinner.

Relaxation and Wellness
Unwind at the Spa Dôme on the 11th floor, boasting an indoor swimming pool, Finnish panorama sauna, and Turkish steam bath. Stay active at the Life Fitness Gym while enjoying stunning city views.

Book now for a memorable stay at Inntel Hotels Utrecht Centre, conveniently located near Utrecht Central Station and top attractions.

Important information:

All nonrefundable bookings will need to proceed pre-payment through a secure PaySquare link. You'll receive an e-mail with payment link within 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 4736 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 7.8
Amenities: 9.6
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 9.6
K
kyoko2mama • couple • jp
8
Pros:

ユトレヒト中央駅から徒歩約3分で、前にはショッピングセンターがあり、大変便利です。最上階にはプールとサウナ、小さなジムがあり、寒い時期にでもプールが入れ、小さなお子様連れにも楽しめる点です。

Cons:

お部屋の電球がつかない箇所があったり、エアコンが使えなかったりと不便な点はありました。

2026-10-31 • via Nuitee
N
Nick • couple • nz
9
2026-10-29 • via Nuitee
M
Matthijs • extended_group • nl
8
2026-10-29 • via Nuitee
V
Valeriia • couple • nl
10
2026-10-28 • via Nuitee
N
niels • couple • nl
7
2026-10-28 • via Nuitee
A
Anthony • couple • gb
10
2026-10-27 • via Nuitee
D
Diyana • family_with_children • bg
10
2026-10-26 • via Nuitee
M
Magdelt • couple • nl
6
Pros:

Het personeel was erg vriendelijk en welwillend om ons een andere kamer te geven of te compenseren in de kosten.

Cons:

Ik had dit hotel geboekt vanwege het uitzicht vanuit het bubbelbad, maar de kamer keek uit op een bouwplaats. Daarnaast bleek de sauna het niet te doen.

2026-10-25 • via Nuitee
R
Roy • solo_traveller • nl
10
Perfect
Pros:

Perfecte kamer, alles wat je nodig hebt!

2026-10-25 • via Nuitee
J
jeroen • couple • nl
9
Pros:

Heerlijke faciliteiten en goed verzorgde kamer

2026-10-24 • via Nuitee
D
Dianne • solo_traveller • bq
8
2026-10-23 • via Nuitee
M
Marjolanda • couple • nl
7
Heerlijk, voor herhaling vatbaar!
Pros:

Vlakbij het centrum

Cons:

Dat er geen badjassen op de kamer hingen terwijl er wel een spa was.

2026-10-23 • via Nuitee
S
Sabrina • couple • nl
7
Top locatie voor binnenstad Utrecht
Pros:

Top locatie, op 5 min van Centraal station, tegenover winkel centrum hoog Catherijne. We hadden een wellnesskamer met sauna en bad, top! Aanwezigheid van zwembad is fijn.

Cons:

Kleine storende dingen zoals een matras wat was doorgezakt, een koffie apparaat wat leeg liep als je t niet gebruikte en een kabel van de tv die steeds voor storing zorgde.

2026-10-22 • via Nuitee
V
Vanity • couple • nl
10
2026-10-21 • via Nuitee
J
Joseph • solo_traveller • us
10
Great location, sweet and super responsive staff
Pros:

Great location, sweet and super responsive staff

Cons:

I have no complaints at all

2026-10-19 • via Nuitee
J
Joris • couple • nl
9
2026-10-19 • via Nuitee
R
Rogier • couple • nl
9
2026-10-19 • via Nuitee
N
Nikolaus • solo_traveller • at
9
2026-10-18 • via Nuitee
M
Mehmet • couple • nl
8
2026-10-16 • via Nuitee
M
M • couple • nl
6
Nachtje intell in eigen stad
Pros:

Locatie. Goed te bereiken, dichtbij treinstation en eetgelegenheden. Uitzicht vanuit de wellness kamer. Gebruiksaanwijzingen voor apparaten. Goede bedden.

Cons:

Kamer was niet schoon. Toiletvloer was vies. Sauna in de kamer was ok. Ik had wel een fles water op de kamer verwacht. Er was geen fles water. Gelukkig was water uit de kraan wel te drinken. Lamp in de zitkamer deed het niet. Kraan van bubble bath zat los. 2 koelkasten op de kamer, maar die waren leeg.

2026-10-16 • via Nuitee