The Westin Michigan Avenue Chicago

Hotels
Westin
8.5 (667 reviews)
909 North Michigan Avenue , Chicago , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7
Some reviews indicated issues with cleanliness, including odors and old facilities.
Service
9.5
Staff were generally described as friendly and helpful, though there were some issues.
Location
10
Multiple reviews praised the fantastic and convenient location.
Room Quality
8
Rooms varied in size and quality; some complaints about being small and old.
Amenities
8.5
Amenities such as breakfast were praised, but there were complaints about fees.
Value for Money
7.5
Concerns about additional charges such as destination fees affect perceived value.
Food and Beverage
8.5
Breakfast received positive remarks, enhancing the overall food experience.
Overall Experience
9
The stay was generally positive with some specific issues but satisfied overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:49

Property Description

Luxurious Downtown Chicago Location
Situated in the heart of the Magnificent Mile, The Westin Michigan Avenue Chicago offers a prime location near top-notch shopping, dining, and entertainment options. Directly across from the John Hancock Center, guests can immerse themselves in the vibrant city life.

First-Class Amenities
Indulge in luxury at this downtown Chicago hotel with a boutique spa for ultimate relaxation and a fine dining restaurant, The Grill on the Alley, serving award-winning dishes. Enjoy the convenience of 24-hour room service and freshly brewed Starbucks coffee at Café A La Carte.

Proximity to Top Attractions
Explore iconic Lake Michigan and Oak Street Beach just moments away, or take a short drive to visit the Art Institute of Chicago and Navy Pier. With the Chicago Red Line subway station nearby, the city's top attractions are easily accessible.

Book now to experience luxury and convenience at The Westin Michigan Avenue Chicago.

Important information:

Upon check-in photo identification and a valid credit card are required. Cash payments are not accepted upon check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 can only check in with a parent or official guardian.

Please be advised WiFi is complementary in public areas, but at cost in hotel rooms. Contact hotel for details.

A destination fee ($25 plus tax) which includes $25 F&B credit (must be charged to room), One time entry to the Chicago Sports Museum (up to 2 people per room), Premium in room wireless internet, and Marriott Bonvoy members receive a complimentary dessert at 909 North

• Daily enhanced high speed internet access
• Daily $20 food and beverage credit
• One time entry for up to 2 guests per room to the Chicago Architectural Center
• 2 bags of Garrett’s popcorn per day.
• Daily 1 hour Yoga class for up to 2 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 78 per day.

Location

Property Video

Guest Reviews

8.5
Based on 667 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 8
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9
D
Denisesha extended_group us
10
2026-05-28 via Nuitee
S
Sergio extended_group it
7
Cons:

Vecchio e decadente .
Wi-Fi a pagamento mascherato da buono spesa giornaliero
Caro rispetto ad altre strutture più moderne

2026-05-21 via Nuitee
G
Gomez couple co
10
2026-05-15 via Nuitee
T
Tokora couple us
10
Pros:

always very good

Cons:

Walk in

2026-05-10 via Nuitee
A
Amit family_with_children in
8
I had a good time
Pros:

The location

Cons:

Everything was good

2026-05-06 via Nuitee
J
Judith couple ve
9
2026-05-06 via Nuitee
D
Daniela couple us
10
2026-05-06 via Nuitee
D
Drake solo_traveller us
9
Pros:

Location

2026-04-30 via Nuitee
F
Francisco couple ch
9
Wir waren sehr zufrieden
Pros:

Die Lage, das Ambiente, das Personal vorallem die Congieres/Bell Boys.
Das Zimmer im 22 Stock mit Seesicht war sehr geschmackvoll renoviert.

Cons:

Teppich in der Lobby sollte unbedingt erneuert werden

2026-04-30 via Nuitee
Y
Yeshimebeth solo_traveller us
10
Outstanding
Pros:

I always like the Hotel nice and friendly great place and the location I am familiar with I love it thanks a lot

Cons:

Excellent service

2026-04-29 via Nuitee
M
Marko solo_traveller hr
8
2026-04-25 via Nuitee
J
Jon solo_traveller us
7
Pros:

The location was good to the things we were doing.

Cons:

We paid for a certain room and they downgraded us. Once I seen our rooms, went down and told them. After 10 minutes of waiting, they gave us the proper rooms. Our bathroom door handle didn't work either.

2026-04-23 via Nuitee
A
Amy couple us
8
2026-04-23 via Nuitee
B
Briana couple us
8
2026-04-19 via Nuitee
N
Natashia couple us
8
I enjoyed my stay staff was wonderful
Pros:

Staff and location

Cons:

Dated but clean

2026-04-19 via Nuitee
M
Michelle couple pr
10
Excelente
2026-04-15 via Nuitee
C
Cheri couple us
5
The people were great, the room wasn't
Pros:

The staff was fantastic. Everyone we interacted with was wonderfully warm and friendly. Especially the waiter in the restaurant Friday morning. The best!

Cons:

The room temp was too high and didn't seem to be adjustable without assistance. The TV remote also barely worked. It took incredible effort and patience to get any button press to be recognized.

2026-04-13 via Nuitee
C
Cori couple us
8
2026-04-09 via Nuitee
K
Kenan couple us
10
Pros:

Having Laura with me

2026-04-08 via Nuitee
C
Carrie-Anne solo_traveller gb
10
Lovely!!
Pros:

Nice, close to everything!

Cons:

N/A

2026-03-27 via Nuitee