The Westin Kansas City at Crown Center

Hotels
•
Westin
8.5 (497 reviews)
One East Pershing Road , Kansas City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location for holiday events.
Friendly staff despite being overwhelmed.
Cons:
Rooms were cold and not properly heated.
Cleanliness issues noted in the bathroom.
Food quality at restaurant was very poor.

Categories

Cleanliness
7.6
The bathroom was not clean and had stains on the bathroom wall.
Service
10
Staff was friendly and helpful, but some staff appeared overworked.
Location
10
Great access to the Hallmark Christmas Experience.
Room Quality
8.57
Rooms were old with thin walls, but generally clean.
Amenities
8.61
Additional fees for parking and wet area usage were excessive.
Value for Money
7.56
The price does not match the quality of rooms and services.
Food and Beverage
6.59
Food quality was poor with soggy bread; drinks were good.
Overall Experience
9.05
Overall experience was disappointing; issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at The Westin Crown Center Hotel, with each room offering a cozy seating area, work desk, and flat-screen TV. Upgrade to a room with stunning city views for an added touch of elegance.

Relaxation and Recreation
Unwind and rejuvenate with our array of amenities, including a whirlpool, sauna, steam room, outdoor heated swimming pool, track, and tennis courts. Whether you prefer a leisurely swim or a challenging game of tennis, we have something for everyone.

Convenient Location
Explore the best of Kansas City with ease, as our hotel is located near popular attractions like the Liberty Memorial, Union Station, Bartle Hall Convention Center, museums, and sports venues. Immerse yourself in the vibrant culture and entertainment options just moments away from our doorstep.

Book your stay at The Westin Crown Center Hotel now for a memorable and relaxing experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

8.5
Based on 497 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 7.56
Food and Beverage: 6.59
Overall Experience: 9.05
G
Granda • couple • ec
10
Pros:

Las instalaciones en buen estado, súper cómodas, limpias y seguras, había piscina y gym los cuales estaban ordenados y listo para utilizar, la gente amable y agradable.

2026-06-23 • via Nuitee
L
Linda • family_with_children • us
10
2026-06-20 • via Nuitee
U
Umut • family_with_children • tr
1
Yardımcı olunmadı
Pros:

Konumu iyiydi

Cons:

Uçağım otele gelişimden önceki akşam iptal edildi.2 gecelik rezervasyonumu 1 gece olarak kullandım ama otel 2 gecelik ücret aldı.uçuşuma 16 saat kala uçağım iptal ediliyor ve kansas a gelemiyorum otele bunu bildirmeme rağmen yardımcı olunmadı.

2026-06-19 • via Nuitee
M
Matt • family_with_children • us
8
Great hotel in a good location and the staff is very friendly.
Pros:

Hotel was great. Shops closed a little early.

Cons:

The breakfast service was a mess.

2026-06-18 • via Nuitee
B
Bonilla Recinos • solo_traveller • gt
8
Pros:

Habitaciones

Cons:

Nunca me contesto el hotel en cuanto peticiones, tienen poco personal, personal de habla latina pocos.

2026-06-15 • via Nuitee
T
TravelMan53 • Family
10
Great Service!
Pros:

I had a reservation issue with the hotel and Savannah solved my problem in 30 seconds. The reservations line couldn’t fix it, but when I contacted the hotel directly she bent over backwards and took care of everything. I’ll be back!

2026-06-13 • via Tripadvisor
M
Mary • family_with_children • us
3
2026-06-12 • via Nuitee
S
susan • family_with_children • us
8
Stay good parking not so good
Pros:

Location to our attractions

Cons:

I don’t think you should expect your guest to pay for parking

2026-06-05 • via Nuitee
C
Colleen • solo_traveller • us
9
2026-06-04 • via Nuitee
D
Debra • couple • us
8
Pros:

Location to events

Cons:

Expensive to stay

2026-06-02 • via Nuitee
M
mara • couple • us
7
Pros:

Clean, nice staff including cleaning crew

Cons:

Garage elevator not working regularly and no signs letting us know. Room location

2026-05-29 • via Nuitee
C
Cara • couple • us
9
Such a great experience, we will stay again!
Pros:

Loved our check-in experience. Our person read all of the notes, recognized our anniversary and offered a complimentary breakfast. She was enthusiastic, welcoming and made us want to do another staycation at the Westin.

Cons:

It would have been great had the pool bar/snack lounge been open. Given that it was Memorial Day weekend we thought it would be.

2026-05-28 • via Nuitee
H
Haste • family_with_children • us
10
2026-05-27 • via Nuitee
7
767rosej • Family
4
Skip hotel if you want to have a decent night sleep
Pros:

Pillows are awful….for a hotel chain to brag about beds, they are doing themselves a disservice and not upgrading pillows. Rooms are in desperate need of a refresh. I usually stay at Hilton hotels. I am not impressed with room quality at all. Gave 2 stars only for location.

2026-05-23 • via Tripadvisor
S
Sarah • family_with_children • us
9
Excellent stay, will be back again this fall!
Pros:

Beautiful hotel! Fantastic location. Incredibly clean, staff is friendly. Rooms are comfortable

Cons:

Two bed rooms are double beds, not queens, which is not the most comfortable for a family. But that’s a small thing!

2026-05-19 • via Nuitee
C
Christie • solo_traveller • us
10
The best place to see for quality and convenience
Pros:

Good access to train and streetcar transportation. Plenty of eateries to choose from right on site at the shopping center in addition to room service at the hotel.

Cons:

Can be pricey sometimes

2026-05-18 • via Nuitee
S
Susan • couple • us
9
2026-05-18 • via Nuitee
M
Mary Elizabeth • couple • us
10
2026-05-10 • via Nuitee
P
Peg • couple • us
8
The link to the train station was great as was aesthetics of the hotel.
Pros:

Very delicious and hearty oatmeal and yogurt with fruit. Omlet was good. Service was excellent.

Cons:

Pillows were uncomfortable. Wi-fi was not consistent.

2026-05-08 • via Nuitee
X
Xue Mei • family_with_children • cn
9
Pros:

员工态度好，酒店位置好，房间大，窗外景色宜人。

Cons:

墙上装饰画发出响声，后来发现是墙后发动机震动导致。

2026-05-05 • via Nuitee