The Westin Kansas City at Crown Center

Hotels
•
Westin
8.5 (516 reviews)
One East Pershing Road , Kansas City , us
+1 816-474-4400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location for holiday events.
Friendly staff despite being overwhelmed.
Cons:
Rooms were cold and not properly heated.
Cleanliness issues noted in the bathroom.
Food quality at restaurant was very poor.

Categories

Cleanliness
7.6
The bathroom was not clean and had stains on the bathroom wall.
Service
10
Staff was friendly and helpful, but some staff appeared overworked.
Location
10
Great access to the Hallmark Christmas Experience.
Room Quality
8.57
Rooms were old with thin walls, but generally clean.
Amenities
8.61
Additional fees for parking and wet area usage were excessive.
Value for Money
7.56
The price does not match the quality of rooms and services.
Food and Beverage
6.59
Food quality was poor with soggy bread; drinks were good.
Overall Experience
9.05
Overall experience was disappointing; issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at The Westin Crown Center Hotel, with each room offering a cozy seating area, work desk, and flat-screen TV. Upgrade to a room with stunning city views for an added touch of elegance.

Relaxation and Recreation
Unwind and rejuvenate with our array of amenities, including a whirlpool, sauna, steam room, outdoor heated swimming pool, track, and tennis courts. Whether you prefer a leisurely swim or a challenging game of tennis, we have something for everyone.

Convenient Location
Explore the best of Kansas City with ease, as our hotel is located near popular attractions like the Liberty Memorial, Union Station, Bartle Hall Convention Center, museums, and sports venues. Immerse yourself in the vibrant culture and entertainment options just moments away from our doorstep.

Book your stay at The Westin Crown Center Hotel now for a memorable and relaxing experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

8.5
Based on 516 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 7.56
Food and Beverage: 6.59
Overall Experience: 9.05
L
Lucas • family_with_children • ar
6
Buen hotel cerca de todo
Pros:

La ubicación

Cons:

El desayuno estaba colapsado

2026-08-04 • via Nuitee
L
Lucas • family_with_children • ar
6
2026-08-04 • via Nuitee
P
P4260VClaurah • Couples • Lenexa, Kansas
10
Location cant be Beat
Pros:

This Hotel’s location cant be beat. Glass walkway connects you to Union Station which has lots to do, and you can catch a trolly right in front. WE stayed on the 5 th floor which is the same floor as the pool. THere is bar/ food service around the pool and you can bring your own drinks and snacks. The rooms have mini fridge, and comfy beds. This hotel is connected to Crown Center with many shops and food places. I highly recommend for a staycation or a great place to stay in Kansas City

2026-08-03 • via Tripadvisor
S
Sheila • couple • us
6
It was a great place to stay just wished more food placed stayed open a little later
Pros:

Convenient for where we wanted to visit

Cons:

Too many places closed up early for food

2026-07-25 • via Nuitee
M
Michael • couple • us
10
2026-07-23 • via Nuitee
C
Cecilia • family_with_children • ar
7
Ubicacion optima
Pros:

Bien ubicada comoda con servicios

Cons:

Las alfombras, el baño poco moderno

2026-07-21 • via Nuitee
C
Caleb • couple • us
10
2026-07-17 • via Nuitee
D
Diego • couple • ar
9
Excellent facility and service.
Pros:

grear room, elevators

Cons:

room view. couldnt have breakfast bc it was overcrowded

2026-07-17 • via Nuitee
C
Carina Gisela • solo_traveller • ar
3
Cons:

La atención no es buena, el desayuno no es rico, la comida no es rica, había mucha gente y para poder desayunar había que esperar más de media hora

2026-07-14 • via Nuitee
J
Juan • solo_traveller • us
10
2026-07-13 • via Nuitee
A
Agus • couple • ar
9
En el contexto del mundial fue buena elección!
Pros:

La ubicación es de lo mejor que tiene!!

Cons:

Mala relación precio calidad! si bien en el mundial todo cuesta más caro… fue extremadamente caro para los servicios que ofrece!

2026-07-12 • via Nuitee
L
LaRena • couple • us
10
Pros:

Location was perfect and the breakfast was very good.

2026-07-11 • via Nuitee
G
Ginger • solo_traveller • us
10
2026-07-08 • via Nuitee
R
Reyes • couple • us
10
Magical
Pros:

Everything

Cons:

The only problem I had was that the shampoo bottle in the shower didn’t have anything in it completely empty.

2026-07-06 • via Nuitee
A
Andrew • couple • us
10
Overall great location fun trip
Pros:

Location the view of Memorial Park the pool 95% of the staff

Cons:

The pool closes at 10 extra cost at the restaurant a 20% service charge shouldn’t be added to my bill bill just because a party of 2 was dined in.

2026-07-05 • via Nuitee
A
Aissa • family_with_children • ca
5
2026-06-29 • via Nuitee
N
Neeta • couple • us
9
Pros:

Great location, very nice hotel.

2026-06-29 • via Nuitee
G
Granda • couple • ec
10
Pros:

Las instalaciones en buen estado, súper cómodas, limpias y seguras, había piscina y gym los cuales estaban ordenados y listo para utilizar, la gente amable y agradable.

2026-06-23 • via Nuitee
L
Linda • family_with_children • us
10
2026-06-20 • via Nuitee
U
Umut • family_with_children • tr
1
Yardımcı olunmadı
Pros:

Konumu iyiydi

Cons:

Uçağım otele gelişimden önceki akşam iptal edildi.2 gecelik rezervasyonumu 1 gece olarak kullandım ama otel 2 gecelik ücret aldı.uçuşuma 16 saat kala uçağım iptal ediliyor ve kansas a gelemiyorum otele bunu bildirmeme rağmen yardımcı olunmadı.

2026-06-19 • via Nuitee