The Westin St. Francis San Francisco on Union Square

Hotels
•
Westin
8.3 (1024 reviews)
335 Powell Street , San Francisco , US
+1 415-397-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Excellent location
Historic, beautiful lobby and architecture
Friendly/check-in staff
Strong breakfast offerings
Charming, memorable atmosphere
Cons:
Cleanliness issues (stains, found other guests' items)
Rooms dated or small; noisy AC/elevators
Expensive parking/valet
Occasional poor customer service and wifi problems
No in-room fridge in some rooms

Categories

Cleanliness
6.5
Multiple reviews mention cleanliness problems: stains on carpet, found other guests' clothes in the room, and generally not spotless.
Service
9
Service is mixed but generally strong: many guests praise friendly, fantastic check-in staff and helpful personnel, though a few report very poor customer service and a wifi/support failure.
Location
9.3
Location repeatedly highlighted as excellent — central, walkable to attractions and a major positive across many reviews.
Room Quality
8.1
Rooms are described as large in places but frequently dated/outdated and sometimes very small; issues include noisy AC and lack of in-room fridge in some rooms.
Amenities
8.3
Amenities praised for historic lobby, bar, and breakfast; negatives include lack of fridge in-room, noisy elevators/AC, and costly valet/parking.
Value for Money
7.4
Value is mixed: some find pricing reasonable, while others call parking and F&B overpriced and question portions/pricing at the restaurant.
Food and Beverage
8.5
Food/Beverage gets generally positive notes for breakfast and an evocative bar experience, though some criticize restaurant value and pricey wine/underwhelming dishes.
Overall Experience
9.3
Overall guests frequently note the hotel's memorable, historic charm and lovely lobby/architecture; many report a special nostalgic stay despite some service/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxury Union Square Hotel with Historic Charm and Modern Comforts

Historic Charm and Modern Comforts: The Westin St. Francis San Francisco on Union Square offers a unique blend of historic charm with the iconic Magneta Grandfather Clock and modern comforts in its elegantly furnished "Landmark Building" rooms and stylish "Tower Building" rooms.

Dining Options and Culinary Delights: Guests can indulge in a variety of dining options, from morning coffee at Cafe Rito to exquisite American favorites at The Oak Room Restaurant. The Clock Bar and Chateau Montelena provide the perfect settings for evening drinks and wine tastings.

Convenient Location and Fitness Amenities: Situated in front of a cable car stop and within walking distance to Chinatown, this hotel also boasts a WestinWORKOUT fitness center for guests to stay active. Free WiFi in the lobby ensures connectivity throughout your stay.

Experience the perfect blend of luxury and convenience at The Westin St. Francis San Francisco on Union Square. Book your stay now for an unforgettable experience!

Important information:

Please note that the hotel allows dogs only and no other types of pets.

For guests that book a rate that includes Free Parking, please note this is limited to one standard sized vehicle per night. Oversize vehicles may require additional fees.

Our daily resort fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Westin St. Francis Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Wine Tasting Flight for 2 (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Concierge Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1024 reviews
Cleanliness: 6.5
Service: 9
Location: 9.3
Room Quality: 8.1
Amenities: 8.3
Value for Money: 7.4
Food and Beverage: 8.5
Overall Experience: 9.3
D
Darren • family_with_children • gb
10
Great hotel while visiting San Francisco
Pros:

The vibe was great and loved the Ami entities

Cons:

Nothing all good

2026-10-31 • via Nuitee
M
Marian • couple • ro
10
2026-10-28 • via Nuitee
L
Les • couple • gb
10
2026-10-28 • via Nuitee
K
Kim • couple • us
7
A practical place to stay when attending events in San Francisco
Pros:

Comfortable room, great location, pleasant staff

Cons:

Very small room, the back up to get into valet parking g

2026-10-28 • via Nuitee
M
Marian • family_with_children • ro
10
2026-10-28 • via Nuitee
N
Nikos • couple • gb
9
2026-10-24 • via Nuitee
K
KAI • solo_traveller • cn
9
2026-10-14 • via Nuitee
J
Jeremy • couple • au
7
Cons:

Air conditioning unit is very load.....

2026-10-07 • via Nuitee
J
Jose • couple • us
10
Pros:

Very nice property all around

Cons:

Felt outdated

2026-09-15 • via Nuitee
R
Romero • extended_group • us
10
2026-09-14 • via Nuitee
S
Sanjeev • couple • au
9
It is OK
Pros:

Locationdinning

Cons:

Dinning

2026-09-14 • via Nuitee
K
Kevin • couple • us
9
2026-09-13 • via Nuitee
M
Maria • couple • ar
6
Pros:

The place is amazing and I love the location

Cons:

The service. They made me cry. It was my holidays and they make me cry

2026-09-13 • via Nuitee
M
Matthew • couple • au
6
2026-09-11 • via Nuitee
D
Domenico • extended_group • it
10
2026-09-06 • via Nuitee
H
Helen • solo_traveller • us
5
2026-09-05 • via Nuitee
J
Jaimmie • couple • us
1
hotel is old and outdated
Pros:

nothing

Cons:

room not clean, we found other peoples clothes in the room

2026-09-03 • via Nuitee
L
Liora Katherine • couple • us
10
2026-09-01 • via Nuitee
L
Laurie • couple • us
7
One and done.
Pros:

Location, staff was fantastic, cool history.

Cons:

$100 for parking, ridiculous! Stains all over the carpet in the room, Bourbon Restaurant was good but should have been exceptional for the price. My side dish was literally a tablespoon of sweet potato puree with 1 split pea pod and 3 pieces of juliened carrot and some pea sprouts. Odd. Wine was extremely overpriced.

2026-08-31 • via Nuitee
2
247Explorer • Business • Bengaluru, Bangalore District, Karnataka
2
Worst experience of a business hotel.
Pros:

Property is good but room WiFi followed by worst customer service ruined my business trip. I had to step out and take Uber to go office to complete business and end up with bad client experience. I called customer service and they connected to wifi provider, took all details about room and disconnected phone after any follow up. Being gold Bonvoy member this was the worst experience I have gone through a luxury hotel. I can send all details if you provide how to connect.

2026-08-29 • via Tripadvisor