The Westin Copley Place, Boston

Hotels
•
Westin
8.5 (1319 reviews)
10 Huntington Avenue , Boston , us
+1 617-262-9600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Outstanding staff
Great views
Cons:
Overcharges and fees
Wet bed incident

Categories

Cleanliness
7.58
Wet bed in one instance; however, general cleanliness is maintained.
Service
9.05
Staff were warm, pleasant, and extremely helpful throughout the stay.
Location
9.09
Central location with easy access to transport and attractions.
Room Quality
8.54
Gorgeous rooms with excellent views, though one instance of a wet bed was noted.
Amenities
8.57
Club experience with excellent offers and accommodating staff.
Value for Money
8.03
Some complaints regarding fees and overcharges, impacting perceived value.
Food and Beverage
8.58
Breakfast options were varied and to a good standard, contributing positively.
Overall Experience
8.55
Despite some issues, the overall satisfaction with service and location was high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:55

Property Description

Luxury Amenities and First-Class Accommodations
The Westin Copley Place, Boston, nestled in the vibrant Back Bay area, offers a truly luxurious experience with top-notch amenities and impeccable accommodations.

Prime Location and Nearby Attractions
Conveniently linked to Copley Place Mall and a stone's throw away from Newbury Street, guests can easily explore the best of Boston, including Fenway Park, Boston Common, and the Theatre District.

Specialized Services and Gourmet Dining
Experience unrivaled pampering with pet-friendly amenities, rejuvenating spa services, and exquisite dining options at our esteemed restaurants.

Book now for a lavish stay at The Westin Copley Place, Boston, and indulge in the perfect blend of sophistication and comfort.

Important information:

Please note guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Breakfast package- 2 guests included in rateGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Video

Property Accessibility

Total Disability Score: 81
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 5
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 1319 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
E
Ee Fong • extended_group • us
8
2026-08-29 • via Nuitee
C
Carey Ann • family_with_children • us
9
Overall it was a nice family vacation.
Pros:

The hotel was very nice, along with the room which had a great view. The staff was friendly.

Cons:

We reserved two rooms, and one of the reasons we chose this hotel, is that it mentioned "interconnecting rooms" on the booking.com website. That's a big reason why we chose it, and reserved far in advance. I wrote with this special request, that we were traveling as a family, and really wanted interconnecting rooms. Someone replied that they understood and would do their best to accommodate this request. When we got there, the hotel could only find ONE room, which was extremely stressful in the moment. They insisted they only had one room reserved, even though everything was confirmed and the hotel even wrote back to me about the special request. Eventually, we were able to get help and someone found the second room. They said this was a booking.com issue, as my name was listed in two different ways on the reservation. Needless to say, it was very stressful thinking we were not going to have the other room, but they finally found the reservation. But, they were not interconnecting rooms. While this appears to have been a booking.com error as far as how my name was listed, I did get the confirmation from the hotel with my request, so I don't understand how they weren't aware we wanted interconnecting rooms and were not trying to plan for that ahead of time. The rest of the stay was great, though, but hopefully changes can be made so that others do not have this issue.

2026-08-28 • via Nuitee
S
Sonia • extended_group • es
10
2026-08-26 • via Nuitee
P
Pimchanok • extended_group • th
9
Very great hotel with helpful and friendly staffs
Pros:

Location, staffs

Cons:

A bit dust around corner or behind furniture.

2026-08-25 • via Nuitee
S
Sara • family_with_children • do
9
Adecuadamente buena.
Pros:

Camas buenas, pero almohadas no tan cómodas.

Cons:

Las almohadas.

2026-08-25 • via Nuitee
M
majestajin • solo_traveller • kr
9
2026-08-25 • via Nuitee
J
Jennifer • extended_group • us
9
2026-08-25 • via Nuitee
A
Audrey • extended_group • fr
7
Bel hôtel. Je recommande
Pros:

Le petit déjeuner du week-end avec le buffet

Cons:

Nous sommes arrivés tard le soir. Donc couché direct. Le matin pas de gel douche dans la salle de bain qui est d’ailleurs très sale. On appelle pour que l’on nous monte un flacon de rechange. Nous l’avons reçu 90 minutes plus tard. Soit disant pas de personnel! Pourtant nous avons eu la gouvernante en chef qui aurait pu et aurait dû se déplacer. Quand au ménage de la salle de bain il n’a jamais été fait !!
Ensuite pour la voiture il est affiché 70 dollars par nuit mais quand on a une grosse voiture c’est 90!! Ç est vrai qu’aux usa on roule en smart!!
Dommage

2026-08-24 • via Nuitee
S
Sigalit • family_with_children • il
9
2026-08-22 • via Nuitee
D
Daniel • family_with_children • es
7
Cómodo y céntrico
Pros:

Amplitud ubicación y comodidad de la habitación

Cons:

Falta de información previa del precio de tasas y recargo que encarece la reserva por booking bastante.

2026-08-21 • via Nuitee
S
Stephan • extended_group • de
10
2026-08-21 • via Nuitee
C
Cherie • family_with_children • us
7
2026-08-19 • via Nuitee
R
Rafael • extended_group • ar
10
2026-08-18 • via Nuitee
J
John • couple • us
9
2026-08-17 • via Nuitee
M
Mary • solo_traveller • ie
10
2026-08-17 • via Nuitee
A
alan • couple • au
8
Average hotel
Pros:

Location

Cons:

Lack of food options

2026-08-15 • via Nuitee
C
Claire • family_with_children • us
10
Location, location, location
Pros:

Beautiful room with stunning views of the city

Cons:

Paying for wifi and the "resort fees"

2026-08-14 • via Nuitee
C
Cláudia Isabele • couple • br
10
Pros:

A localização é excelente, funcionários muito cordiais, a limpeza é ótima.

2026-08-14 • via Nuitee
T
teresa • family_with_children • es
7
Pros:

Es muy cómodo y está súper bien situado!

Cons:

Nos atendió un hombre joven con pelo rizado largo que no nos explicó nada de los cobros extras por taxas ni si nos cubría algo más por la habitación.

2026-08-11 • via Nuitee
T
Thomas • family_with_children • gb
10
2026-08-10 • via Nuitee