The Westin Copley Place, Boston

Hotels
•
Westin
8.5 (1242 reviews)
10 Huntington Avenue , Boston , us
+16172629600

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Outstanding staff
Great views
Cons:
Overcharges and fees
Wet bed incident

Categories

Cleanliness
7.58
Wet bed in one instance; however, general cleanliness is maintained.
Service
9.05
Staff were warm, pleasant, and extremely helpful throughout the stay.
Location
9.09
Central location with easy access to transport and attractions.
Room Quality
8.54
Gorgeous rooms with excellent views, though one instance of a wet bed was noted.
Amenities
8.57
Club experience with excellent offers and accommodating staff.
Value for Money
8.03
Some complaints regarding fees and overcharges, impacting perceived value.
Food and Beverage
8.58
Breakfast options were varied and to a good standard, contributing positively.
Overall Experience
8.55
Despite some issues, the overall satisfaction with service and location was high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:55

Property Description

Luxury Amenities and First-Class Accommodations
The Westin Copley Place, Boston, nestled in the vibrant Back Bay area, offers a truly luxurious experience with top-notch amenities and impeccable accommodations.

Prime Location and Nearby Attractions
Conveniently linked to Copley Place Mall and a stone's throw away from Newbury Street, guests can easily explore the best of Boston, including Fenway Park, Boston Common, and the Theatre District.

Specialized Services and Gourmet Dining
Experience unrivaled pampering with pet-friendly amenities, rejuvenating spa services, and exquisite dining options at our esteemed restaurants.

Book now for a lavish stay at The Westin Copley Place, Boston, and indulge in the perfect blend of sophistication and comfort.

Important information:

Please note guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Breakfast package- 2 guests included in rateGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 81
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 5
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 1242 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
N
Nicola • family_with_children • it
10
2026-07-04 • via Nuitee
L
Lasri • family_with_children • il
10
Pros:

80

Cons:

30

2026-07-02 • via Nuitee
A
Anong • family_with_children • us
8
2026-06-29 • via Nuitee
R
Rafael Jr • couple • ph
1
2026-06-28 • via Nuitee
M
Maria • family_with_children • co
10
2026-06-27 • via Nuitee
C
clarivetnicolas • Solo travel
2
Terrible Experience at The Westin Copley Place
Pros:

I was forced to give one star because giving zero isn’t an option.

I booked a 30-minute Aescape Sky Massage today through the Aescape website. Due to incorrect directions from Google Maps, I couldn’t arrive on time. I got there 15 minutes after my appointment had started, and after arriving, I had to wait another 15 minutes before anyone at the front desk acknowledged me.

After waiting yet another 15 minutes, I was finally told that I would not be able to receive my massage. There was no discount, no refund, and no offer to reschedule my appointment, even though I had emailed ahead to explain that I couldn’t find the location.

I obviously cannot recommend this service. It seems that taking advantage of foreign visitors is an easy way to make money, especially during the FIFA World Cup.

If you’re looking for genuine hospitality and customer service, simply cross the street to the Fairmont Copley Plaza. They will welcome you warmly and provide a much more human and respectful experience.

2026-06-25 • via Tripadvisor
N
Nancy • family_with_children • us
10
2026-06-25 • via Nuitee
I
ian • extended_group • gb
8
2026-06-25 • via Nuitee
J
James • couple • au
5
For a Westin, average
Pros:

Good location, and huge building

Cons:

Front of house staff were not particularly helpful. On checking in I was shoed away from the first reception contact and waived off to someone else, no eye contact just told to “go over there”

When eventually got checked in despite the concierge contact being reasonably friendly he didn’t explain anything about the hotels facilities and just asked for me tj enter my card into the machine for any deposits. Didn’t explain how or why.

2026-06-24 • via Nuitee
N
Neil • family_with_children • gb
8
2026-06-23 • via Nuitee
N
Nikiforos • solo_traveller • us
10
2026-06-21 • via Nuitee
N
Nicola • family_with_children • gb
10
Pros:

Great location, nice clean rooms, comfy beds

Cons:

Room service was quite pricy. I paid $27 for 2 cans of Pepsi to be delivered to room when my son was sleeping

2026-06-21 • via Nuitee
C
Craig • extended_group • gb
9
2026-06-19 • via Nuitee
D
Drummond • solo_traveller • gb
10
Pros:

Hotel was very clean and staff friendly

Cons:

No pool

2026-06-18 • via Nuitee
L
Linda • family_with_children • gb
10
I had excellent experience staying at the hotel and wouldn't hesitate to stay again.
Pros:

Great location, very central . Cleaning of room daily was excellent. Room very spacious.
Staff all friendly and helpful. Bar 10 food excellent.

Cons:

Wasn't anything didn't like.

2026-06-17 • via Nuitee
T
T5142VNchrisc • Family
8
Excellent Conciege service by Frank Gallagher
Pros:

Room a little tired for Westin which was a suprise. However communal areas immaculate. Staff incredibly professional and friendly in the bar and at breakfast. Frank Gallagher at Concierge was exceptional at giving very good advice about what Boston has to offer as well as excellent onward travel advice to Martha's Vineyard.

2026-06-14 • via Tripadvisor
S
Sheau Yan • solo_traveller • th
8
Pros:

It's near Newbury very convenient. View from the room was good too have a glimpse of Charkes River. The staffs were friendly.

Cons:

The breakfast is not buffet style. The a la carte breakfast was delicious just need to wait for waitress to get the order, which takes time especially on days where it was crowded. Daily Destination Fee of US30 was not stated in the Booking.com fee. We were given US20 credit daily to waive part of it the amount must be consumed daily so it was quite stressing to get the most out of it for us who stayed for 6 nights. We had to forfeit a 30USD each for the breakfast on the last day as we had an early flight and the restaurant was not opened yet. The hotel was nit flexible enough to do anything about that.

2026-06-14 • via Nuitee
S
shijief2021 • Couples
4
Good location and room but Poor service
Pros:

The location is good and the room is spacious. However, the service could be improved significantly. First, we called ahead to ask how many EV chargers they have on site and the lady who picked up phone just rudely replied she doesn't know because she doesn't work in the parking department and make no further effort to provide an answer. I filed a complaint but no further response was provided. Later, when we are in the room, the room service lady opened our door at 8am in the morning of the day we are going to checkout.

2026-06-10 • via Tripadvisor
V
Valeria • extended_group • it
9
soggiorno piacevolissimo ! da ripetere
Pros:

la posizione e la vista dalla camera

Cons:

albergo leggermente impersonale

2026-06-10 • via Nuitee
M
Maria Luiza • extended_group • br
9
O hotel é muito bom!
Pros:

O hotel fica dentro do shopping e isso
é muito cômodo. A churrascaria Fogo de Chão também fica dentro do hotel.

2026-06-09 • via Nuitee