Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (Fifth Avenue / Central Park)
Historic, luxurious hotel and ambiance
Comfortable rooms and design
Helpful/kind staff in many instances
Breakfast and Eloise high tea praised
Cons:
High price / poor value for money reported
Inconsistent or unfriendly front-desk service for some guests
Cleanliness issues reported (stains, black mould)
Limited restaurant/food variety
Small/unimpressive reception and some modest room views
Missing in-room amenities (no kettle/coffee machine in some rooms)

Categories

Cleanliness
6.5
Mixed reports: several guests note 'clean rooms' but at least one detailed complaint about large stains and black mould, so cleanliness is below the hotel's general standard.
Service
8.8
Mixed but largely positive: multiple guests praise kind/helpful staff and memorable service (e.g., Porfirio at Eloise), though some report unfriendly or unhelpful front-desk interactions and inconsistent room service.
Location
10
Consistently praised: numerous mentions of excellent location on Fifth Avenue/Central Park and proximity to major attractions.
Room Quality
9
Generally comfortable and well-appointed rooms reported by many guests, though a few mention modest or small rooms and limited views for the price.
Amenities
8
Good on signature offerings (breakfast, Eloise tea) and historic luxury feel, but some guests noted missing in-room amenities (no kettle/coffee machine) and limited restaurant variety.
Value for Money
6.7
Frequently criticized: several guests describe the price as 'outrageous' or 'not worth it' given condition and service inconsistencies.
Food and Beverage
9.2
Generally positive: breakfast is enjoyed by multiple guests and Eloise high tea received strong praise, though one note about limited restaurant variety.
Overall Experience
9
Many guests describe unforgettable, luxurious stays and historic charm ('inoubliable', 'feel like royalty'), balanced by a subset of disappointing experiences related to value, reception, or cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:07

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Video

Guest Reviews

8.4
Based on 787 reviews
Cleanliness: 6.5
Service: 8.8
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 6.7
Food and Beverage: 9.2
Overall Experience: 9
T
Talia • couple • it
8
2026-09-18 • via Nuitee
M
Martina • extended_group • sk
10
2026-09-10 • via Nuitee
S
Sarah • family_with_children • us
10
Excellent location, friendly, helpful staff, and a beautiful hotel
Pros:

Excellent location, friendly, helpful staff, and a beautiful hotel

2026-09-08 • via Nuitee
O
Oksana • family_with_children • us
10
Pros:

It’s really beautiful place

2026-09-08 • via Nuitee
K
Kate • couple • gb
10
2026-09-08 • via Nuitee
H
Haya • solo_traveller • kw
10
Most amazing stay
Pros:

The location, the service, the luxury

Cons:

Nothing

2026-09-03 • via Nuitee
L
Luis • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-09-02 • via Nuitee
L
Lara • extended_group • ch
7
Ich würde dieses Hotel nicht mehr buchen
Pros:

Die Lage ist sensationell

Cons:

Das Hotel ist etwas in die Jahre gekommen. Entrée kühl. Gleich beim Eingang Afternoon-Team-Ecke. Sehr unangenehmer Ort, gleich hinten wird ein und ausgecheckt. Viele Menschen die auch nur für ein Foto hineindürfen.

2026-08-24 • via Nuitee
M
mozhgan • couple • ca
10
2026-08-24 • via Nuitee
D
Domenico • solo_traveller • it
8
2026-08-21 • via Nuitee
M
Moshe Ferber • solo_traveller • lv
10
2026-08-19 • via Nuitee
A
Antonello • solo_traveller • it
8
Pros:

La posizione e l’esclusività della location

Cons:

La disponibilità a comprendere un difetto di prenotazione, che è stato risolto dopo una mail di reclamo, e i servizi in camera non erano adeguati alla qualità dell’hotel

2026-08-18 • via Nuitee
E
Emma • couple • gb
10
It was everything I hoped it would be and more.
Pros:

When I started planning our New York wedding, I knew that the day would not be complete, without fulfilling my dream of staying at the Plaza. Spending my last night as a Miss and then getting ready at the Plaza on the morning of the wedding and subsequently returning on our wedding night did not disappoint. A complimentary room upgrade and several special touches helped to make our stay truly unforgettable and we will carry the memories with us always. The room was just exquisite, room service was delicious and the staff were all incredible and so friendly. Special mention to the bellhop Ted who was just lovely to talk to, and Rob Arango who we met getting out of the elevator on our wedding day along with a wedding planner whose name I can’t recall now (so sorry!) What a lovely pair they were! Thanks to all at the Plaza though for making our stay so special. The service was just faultless throughout and I can’t wait to come back again some day.

Cons:

Absolutely nothing not to love, apart from the fact it was a little outside my budget to spend our entire 10 night trip there, as well as get married.

2026-08-16 • via Nuitee
A
Abouzar • family_with_children • ch
7
Pros:

The rooms were very nice, clean and well renovated, and the property itself remains impressive.

Cons:

My experience with the service was disappointing. Many of the staff did not seem genuinely passionate about their work, and the interactions often lacked the warmth and authentic friendliness one would expect from a hotel of this caliber.
At this level of hospitality, it is not only about the building or the location—the attitude and engagement of the team are a fundamental part of the experience. Unfortunately, that was noticeably missing during our stay.

2026-08-07 • via Nuitee
H
Hari • family_with_children • gb
10
Most luxurious experience ever 😊
Pros:

Amazing location great History room was super

Cons:

Breakfast ends to early

2026-08-06 • via Nuitee
M
MIKAEL • couple • fr
10
2026-08-04 • via Nuitee
M
Matthias • couple • de
9
Sehr empfehlenswert, da erste Klasse
Pros:

Super Lage, tolle Zimmer, sehr sehr sauber.

Cons:

Das Personal wirkt manchmal etwas unmotiviert. Das passt nicht ganz zum aufgerufenen Preis.

2026-08-04 • via Nuitee
S
ScottyandKhrysie • couple • us
10
2026-08-03 • via Nuitee
V
Victoria • extended_group • us
8
Too expensofor the value
Pros:

location and building information

Cons:

The staff was not professional

2026-07-23 • via Nuitee
Y
Yoshiyuki • family_with_children • jp
10
2026-07-16 • via Nuitee