The Plaza - A Fairmont Managed Hotel

Hotels
Accor
8.8 (253 reviews)
768 Fifth Avenue, New York, New York, 10019 , New York , US

Pets allowed

Facilities

Meeting rooms
Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful decor

Categories

Cleanliness
8.76
Room was cleaned every day and turned down in the evening; standard quality for this hotel tier.
Service
9.03
Staff members were extremely friendly and went above and beyond to ensure a delightful experience.
Location
9.07
The Plaza has a timeless elegance and is centrally located, embodying the spirit of New York.
Room Quality
8.52
Suite had a beautifully decorated Christmas tree and felt homely.
Amenities
8.55
Very good amenities including festive decorations, tea service, and personal touches throughout the stay.
Value for Money
8.51
The experience matched the expectations for a luxury hotel, but slightly higher pricing is typical for quality.
Food and Beverage
9.06
Food was excellent, vegan tea was unexpectedly delightful, contributing positively to the experience.
Overall Experience
8.93
Overall, the experience was magical, fulfilling expectations for a luxury hotel at Christmas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:26

Property Description

Experience luxury and relaxation at The Plaza - A Fairmont Managed Hotel, where elegance meets comfort in the heart of New York City.

Spa Indulgence
Pamper yourself at our exquisite spa, offering rejuvenating massages, body treatments, and facials to ensure complete relaxation.

Gourmet Dining
Savor American cuisine at The Palm Court, one of our two on-site restaurants, or enjoy 24-hour room service for a delightful meal in the comfort of your room.

Unmatched Convenience
Stay active in our 24-hour fitness center, rent bicycles, and enjoy complimentary Wi-Fi, concierge services, and business amenities, making this hotel ideal for both leisure and business travelers.

Make your reservation today and step into a world of unparalleled luxury and service at The Plaza.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key Global

  • Pets

    Pets cannot be left unattended

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.8
Based on 253 reviews
Cleanliness: 8.76
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.93
G
Gerry couple gb
10
Beautiful experience
Pros:

Everything

Cons:

Absolutely nothing

2026-05-30 via Nuitee
P
Paula Antonia couple cl
10
Excelente estancia
Pros:

La comodidad, el diseño y la atención

Cons:

Nada

2026-05-26 via Nuitee
S
Sharon solo_traveller us
10
Perfect NYC Luxury
Pros:

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest.

Cons:

Nothing.

2026-05-26 via Nuitee
A
AGUSTIN couple mx
8
Estancia agradable
Pros:

La habitacion comoda y el baño muy bien

Cons:

La variedad de la comida del restaurante muy limitada

2026-05-21 via Nuitee
D
Dr HEYTHEM couple sa
10
You feel like Royalty when you stay at “The Plaza”
Pros:

Location
The clean rooms and facilities
I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York .

I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York

Cons:

Nothing to Mention

2026-05-21 via Nuitee
T
Tetyana family_with_children tr
9
2026-05-17 via Nuitee
I
Iren family_with_children ee
10
2026-05-11 via Nuitee
P
Peter couple ch
4
Disappointing
Pros:

Food

Cons:

Run down, seems like a sad mempry to a great past, no standard of a leading hotel, missing coffee machine in the room,

2026-05-09 via Nuitee
M
Magnus solo_traveller se
5
2026-05-02 via Nuitee
M
Muhammet Kemal couple tr
10
Expereience worth for it
Pros:

Great location. Very authentic and elegantly decorated ambiance. Kind and helpful service.

Cons:

A bit expensive but worth for experience

2026-04-29 via Nuitee
Y
Yousif couple sa
10
2026-04-21 via Nuitee
A
ANGELA solo_traveller us
9
2026-04-20 via Nuitee
C
Constantin family_with_children fr
8
Ради расположения, истории и имени, но не за особым шиком.
Pros:

Безусловно шикарное расположение, Централ Парк сразу же, отель, который знают все по фильму Один дома, публика изысканная, очень красиво, чисто, завтрак нам понравился. Историческое здание и номера. Персонал любезный.

Cons:

Те кто ожидают что будет как в фильме-нет.
Центральный вход-для жителей этого комплекса, это не отель.
А вход в отель, который занимает лишь часть жилого комплекса, сбоку.
Номер очень скромный за те деньги что мы заплатили: более 2000.
Вид во двор-то есть без вида.
Не нужно расчитывать на что-то грандиозное.
Небольшой отель, хоть и высокий. Вход не «инстаграмный». Особого шика нет.
В номере нет чайника, зато есть ведерко для льда))

2026-04-18 via Nuitee
M
Marina couple ar
8
Pros:

Ubicación

Cons:

Nada

2026-04-10 via Nuitee
D
Dani couple gb
3
An outrageous price attached to a poor quality hotel
Pros:

Location

Cons:

Very unfriendly staff - the staff at the counter were unhelpful and made multiple mistakes while checking in. The room service staff repeatedly forgot to provide key amenities like water and robes, meaning we had to keep calling to ask for these to be delivered, presumably because they were angling for tips. One man even asked us for a tip immediately after we had already tipped 25%. Cleanliness was extraordinarily disappointing with large stains on the bedding and even black mould in our room.
The price is utterly outrageous for how poor the quality is, and I say this as someone who has stayed at five stay hotels in countries across the world.

2026-04-07 via Nuitee
Z
Zenon family_with_children pl
5
2026-04-05 via Nuitee
O
O7799FKjenniferm Family
10
Eloise high tea
Pros:

Porfirio was wonder and made tea very memorable for my niece who loves Eloise!

2026-04-04 via Tripadvisor
6
616meghanc Family
10
Fantastic experience!
Pros:

Mary and Stanley provided the most welcoming atmosphere for the Easter Tea. They were friendly, professional and attentive. I can’t wait to come back next time I’m in New York!

2026-04-04 via Tripadvisor
9
905allisonc Family
10
Lovely Easter Tea
Pros:

We had the most wonderful tea experience with Mary & Stanley! From the moment we sat down, they provided us with beautiful service - and the food & drinks were delightful! We will absolutely be back!

2026-04-04 via Tripadvisor
S
stephaniemI431ZM Friends getaway
10
True Eloise experience!
Pros:

My best friend and I came to NY for a girls weekend and started our amazing adventure with afternoon tea at the Plaza! Neither of us had been before and it was an incredible experience. First, Fariz took exceptional care of us and made us feel incredibly special. He was kind and thoughtful. The food was incredible. It was such a special experience for us. Thank you, Fariz!

2026-04-03 via Tripadvisor