The Westin Calgary

Hotels
•
Westin
8.6 (561 reviews)
320 4th Avenue Southwest , Calgary , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Clean rooms
Cons:
Parking should be included
Rooms a bit dated
Elevators are inconvenient

Categories

Cleanliness
8.54
The hotel is always clean and well-maintained.
Service
8.91
Friendly and professional staff received high praise.
Location
9.15
Excellent central location in downtown Calgary.
Room Quality
8.29
Rooms are nice, but some are dated and corridors need improvement.
Amenities
8.43
Gym and swimming pool are nice, though some facilities require upgrades.
Value for Money
8.09
Good value, but parking and breakfast could be included.
Food and Beverage
8.65
Breakfast received positive comments, but improvements could be made on offerings.
Overall Experience
8.71
Very satisfactory stay with a good impression overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:00

Property Description

Rooftop Heated Pool and Sauna:
Indulge in relaxation with our rooftop heated pool and sauna, offering stunning views of downtown Calgary.

In-Room Spa Services:
Pamper yourself with luxurious in-room spa services, ensuring a rejuvenating stay at The Westin Calgary.

Convenient Amenities and Services:
Enjoy the convenience of a 32" flat-screen cable TV, deluxe bathroom amenities, and dining options like Starbucks Coffee, Keg Steakhouse & Bar, and Owens Landing. Stay active at our state-of-the-art gym and make use of tour information and business center services.

Book your stay at The Westin Calgary now to experience a perfect blend of luxury and comfort in the heart of the city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYC

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 561 reviews
Cleanliness: 8.54
Service: 8.91
Location: 9.15
Room Quality: 8.29
Amenities: 8.43
Value for Money: 8.09
Food and Beverage: 8.65
Overall Experience: 8.71
F
FATIMA • solo_traveller • es
10
The best location 👏🏻👏🏻👏🏻
Pros:

Location

Cons:

Everything was fine

2026-05-21 • via Nuitee
C
Chris • couple • au
9
Pros:

Location

Cons:

Nothing

2026-05-21 • via Nuitee
L
LORRAINE • couple • au
10
2026-05-20 • via Nuitee
O
Olga • family_with_children • ca
9
2026-05-19 • via Nuitee
T
Tom • couple • ca
9
2026-05-19 • via Nuitee
G
Gai • couple • au
9
The Westin Calgary is a great place to stay
Pros:

Lovely hotel in a great location - the pool snd gym were amazing. Very helpful staff

Cons:

Nothing - it was great

2026-05-19 • via Nuitee
T
Tommy • extended_group • se
10
Väldigt bra!
Pros:

Bra läge och fint hotell

Cons:

Något mjuka sängar

2026-05-11 • via Nuitee
S
Shana • solo_traveller • ca
10
Pros:

We enjoyed the stay with clean room, amazing pool on rooftop, and delicious breakfast and staff services.

2026-05-11 • via Nuitee
D
Doboyz2000 • Family
6
Excellent Service and Location, But Not Ideal for Family Comfort
Pros:

This was our first family stay at the Westin Calgary, and we received a very warm and heartfelt welcome from Blesilda and the entire staff. The service throughout our stay was excellent, and the team truly made us feel valued as guests.

The hotel’s location is a major advantage, right in the heart of downtown, with direct access to the Plus 15 walkway system, which made getting around especially convenient.

My only concern relates to the bedding setup for families. The rooms only offered double-size beds, which were quite uncomfortable for two adults. While king-size beds are available, they are typically configured for couples. For families traveling with a young child, even suites only seem to offer two double beds, which can be limiting.

Overall:
Great service and location, but for family travel, I would likely consider other hotel options that provide queen-size beds or more flexible sleeping arrangements.

2026-05-06 • via Tripadvisor
S
Sharon • solo_traveller • ca
10
Always excellent accommodation and very friendly staff.
Pros:

Great hotel with very friendly staff and close to shopping.

Cons:

Nothing.

2026-04-29 • via Nuitee
C
Clive • solo_traveller • ca
8
2026-04-28 • via Nuitee
Y
Yuliia • couple • ua
10
2026-04-27 • via Nuitee
G
GIANFRANCO • family_with_children • it
8
2026-04-25 • via Nuitee
M
manningpark • Couples • Creston, Kootenay Rockies, British Columbia
10
Empathy and Professionalism was so appreciated
Pros:

Ash in Service Express really looked after us. I thought I would need to speak to a manager. However Ash said let me try to look after you. By the end of her follow up I was left in awe of her customer service and empathy.
The Westin Calgary really represents the Westin brand well and I am a committed guest. I just need to find excuses to go a little more often to this property.

2026-04-23 • via Tripadvisor
R
Ryan • couple • ae
8
2026-04-23 • via Nuitee
A
AJAYI • solo_traveller • ca
7
A nice hotel in the heart of Calgary
Pros:

The staff are nice

Cons:

N/A

2026-04-09 • via Nuitee
A
Ana • couple • ca
2
Pros:

Stayed here April 3-4, 2026 as a staycation. The front desk staff were lovely and kind. The room was clean and the pool was also beautiful.

Cons:

Unfortunately I left an Aritzia wool coat in the room. Despite going back to the hotel 9 hours from checkout, and follow-up emails, the staff failed to locate it. They do not seem to follow a consistent lost-and-found procedure. Very disappointed in the management of guest belongings. If you stay here please double check your room at checkout as belongings may not be located post checkout.

2026-04-07 • via Nuitee
R
Robyncakes • Solo travel • Melbourne, Victoria
8
Great location
Pros:

Good location fairly central. Sadly no laundry facilities in the hotel or near by. I was offered I could pay a bit more and go in the newer tower room but I stayed in the other part of the hotel, it had everything I needed. I especially liked the microwave in the hallway

2026-03-30 • via Tripadvisor
J
Joleyne • couple • ca
9
Pros:

We received an upgraded room for a special event. Thank you!

Cons:

The hotel is a bit dated.

2026-03-29 • via Nuitee
S
S3774JWseanb • Business
4
Disappointing Experience
Pros:

In Calgary on a business trip and I am a regular guest at The Westin. Staff are excellent each and every time.

The facilities have been an ongoing issue here. I understand the hotel is dated but even the new sauna has been out of service on visits and for a very long time pool was closed as well as the gym was moved to a meeting room. I called this time in advance to make sure everything was working and available to guests which I was assured it was….but to my surprise when I go to use the sauna/pool today I am told it is closed for a private event.

This is beyond ridiculous that we are charged full rates but do not get full enjoyment of the property while here.

This will be my last visit to this hotel for a very long time. Marriott Bonvoy members can find much better value elsewhere.

2026-03-27 • via Tripadvisor