Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Room Quality
Cons:
Service
Food and Beverage
Amenities

Categories

Cleanliness
8.94
General mentions of cleanliness being good.
Service
7.91
Inconsistent customer service reported, specifically poor experiences at check-in and breakfast.
Location
9.45
Frequent praises for excellent location, perfect for exploring the city.
Room Quality
8.4
Mostly positive comments about room quality, though some issues noted.
Amenities
7.43
Gym was poorly equipped; some negative experiences with the food.
Value for Money
7.89
Concerns about value for money, especially regarding the breakfast experience.
Food and Beverage
7.44
Negative feedback regarding breakfast options and pricing.
Overall Experience
8.91
Overall positive sentiments but mixed feelings regarding service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:30

Property Description

Luxurious Accommodations

The modern rooms and suites at Hilton Toronto provide a flat-screen cable TV with pay-per-view channels. Each room features a coffee maker, safe, desk, and armchair, ensuring a comfortable stay for every guest.

Dining Excellence

Indulge in fine dining at the on-site Tundra Restaurant and Ruth’s Chris Steak House. Whether you're craving a gourmet meal or a juicy steak, the hotel's restaurants offer a culinary experience to remember.

Prime Location

Situated within a 5-minute walk of Osgoode Station, Hilton Toronto is conveniently located near top attractions like the Four Seasons Centre for Performing Arts, City Hall, and Nathan Phillips Square. Book now to experience luxury and convenience in the heart of downtown Toronto.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Premium Internet is available in all areas and costs CAD 21 per 24 hours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 45 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and costs CAD 14.95 per 24 hours.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1700 reviews
Cleanliness: 8.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
J
Jackie • solo_traveller • ca
10
Pros:

Loved how central it was. Everything we wanted to see was within a 10 minute walk.

2026-07-23 • via Nuitee
V
Valerie • solo_traveller • ca
8
2026-07-21 • via Nuitee
L
Lucy • couple • ca
10
It was amazing
Pros:

The Staff was extremely kind and aware if we needed assistance with anything.
The bartenders were also super nice

Cons:

Nothing

2026-07-19 • via Nuitee
S
Soleil • solo_traveller • ch
5
Réparer les ascenseurs !
Cons:

L'ascenseur était inutilisable. Certaines chaînes de TV étaient bien en dessous d'une qualité acceptable en 2026. (notemment pour voir la Coupe de monde de foot)

2026-07-19 • via Nuitee
R
Rima • solo_traveller • gb
9
Pros:

Everything is just a short walk away. Staff are very friendly and helpful. Water bottles are available at the hotel.

Cons:

Nothing

2026-07-18 • via Nuitee
T
tvpappy • Couples • Picton, Prince Edward County, Ontario
10
We’ll be back!
Pros:

We recently stayed for the weekend at the Hilton Toronto Downtown while my wife was in the city for hip replacement surgery, and we couldn’t have been more impressed with our experience.

From the moment we arrived on Friday evening, the staff made us feel genuinely welcome. A special thank you to Carlos Sanchez at the front desk for his warm, professional check-in. Knowing why we were visiting, the team went above and beyond to make our stay as comfortable as possible, even treating us to a complimentary breakfast at the Bistro Restaurant, which was a thoughtful and much-appreciated gesture.

The accommodations were exactly what we expected—comfortable, clean, and perfect for what we needed during a stressful weekend. The hotel’s downtown location is outstanding, with easy parking nearby and convenient access to everything in the area.

Every member of the staff we encountered, from the doormen and front desk team to the restaurant and bar staff, was friendly, courteous, and eager to help.

The breakfast buffet was exceptional. There was a wide variety of fresh, high-quality options, an excellent omelet station, and everything you could want from a premium hotel breakfast.

As a football fan, I also appreciated that the FIFA matches were playing on the large screen in the lobby, which added to the atmosphere during our stay.

I also want to recognize the bartender working on the afternoon of Saturday, July 12. Unfortunately, I didn’t catch her name, but she was outstanding. Despite being the only bartender serving a busy crowd, she never stopped smiling. She provided friendly conversation, quick service, and made one of the best margaritas I’ve had. Her professionalism and positive attitude made an already good day even better.

We highly recommend the Hilton Toronto Downtown to anyone visiting the city. Thanks to the exceptional hospitality we received, we’ve already decided that when my wife returns for her next hip surgery, this will absolutely be where we stay.

2026-07-17 • via Tripadvisor
V
ViajeroESQ • Family
8
Standard Urban Hilton Flagship
Pros:

Great location in downtown Toronto. Overpriced and no HHonors Gold upgrade although we got two renovated room. Courtesy HHonors Gold breakfast was downgraded to continental breakfast mid-stay. Staff is OK but not stellar. Rooms are clean, large and well appointed.

2026-07-17 • via Tripadvisor
L
Larry • solo_traveller • us
10
2026-07-17 • via Nuitee
S
Sightseer18662143486 • Couples • United States
8
Good time, good views.
Pros:

Great location. Parking is a little high. Plus it’s valet. Restaurant isn’t the best but the rooms and hotel are great.

2026-07-16 • via Tripadvisor
S
Sandya-and-Erik • Couples • Colombo, Western Province
10
Almost picture perfect
Pros:

Pricey, but for central Toronto standards worth it. Excellent pool, inside and outside part. Varied breakfast. Nice bar. Friendly housekeeping, the coffee-tea maker in the room is not good for tea hence they lent us a kettle. Large room, good wifi and bathroom.
One minus, too small to cost them a star: no guest laundry (only expensive 24h service). A shame, all other large chains in Canada that we visited has this facility.

2026-07-14 • via Tripadvisor
S
Salad • family_with_children • us
10
One of the best hotel
Pros:

Very clean

Cons:

Nothing

2026-07-14 • via Nuitee
R
Rechsteiner • solo_traveller • ch
8
Pros:

ALLES

2026-07-13 • via Nuitee
A
Alain • extended_group • ch
9
2026-07-13 • via Nuitee
K
Kate • couple • ca
10
2026-07-13 • via Nuitee
Y
Yannick • family_with_children • ca
8
2026-07-12 • via Nuitee
C
Charles • solo_traveller • au
4
Cons:

The bed was too old and saggy

2026-07-12 • via Nuitee
M
mikath2016 • Family • Dublin, County Dublin
10
An excellent Hilton - loved it
Pros:

We were so pleased with this Hilton Hotel in downtown Toronto. The reception area is fabulous and the decor for the World Cup made it even more special. We had a family room with a great view of the CN tower. Breakfast was excellent and the staff were very helpful and friendly. Great location - would definitely stay here again.
Only slight negative is the sofa beds are not the most comfy.

2026-07-09 • via Tripadvisor
오 • solo_traveller • ca
8
2026-07-09 • via Nuitee
C
Chia-Hung • solo_traveller • tw
10
Pros:

床非常舒適，非常好睡

Cons:

如果洗澡水壓可以再強一點，會更棒。

2026-07-09 • via Nuitee
M
Michelle • family_with_children • ie
9
Delighted with this hotel. Beautiful decor. Good atmosphere
Pros:

Very good. Good selection. Loved the overnight oats

Cons:

The pullout bed wasn't the best. Not very comfortable

2026-07-08 • via Nuitee