The Westin Oaks Houston at the Galleria

Hotels
•
Westin
9 (547 reviews)
5011 Westheimer , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great service
Cons:
Cleanliness issues
Breakfast quality
Amenities need improvement

Categories

Cleanliness
8.5
Some reviews mentioned issues with room cleanliness upon arrival.
Service
9.5
Multiple guests praised the service, noting it was exceptional and accommodating.
Location
10
Guests consistently highlighted the convenient location near shopping areas.
Room Quality
9
Reviews indicated rooms were comfortable and well-maintained overall.
Amenities
8.5
Some amenities were noted as lacking, such as the pool area and breakfast options.
Value for Money
9
The location and quality provided good value, despite some noted drawbacks.
Food and Beverage
8
Breakfast wasn’t well-received and some criticism of restaurant menu was noted.
Overall Experience
9.5
Guests expressed a high level of satisfaction with their experiences at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:10

Property Description

Luxurious Accommodations
Attached to the Galleria Mall, the Westin Oaks in Houston offers guestrooms with signature bedding, gourmet coffee, and modern amenities like free WiFi for Bonvoy members. The perfect blend of comfort and convenience awaits you.

Exceptional Dining Options
Indulge in a culinary journey at White Oak Kitchen + Drinks, serving a delightful mix of international dishes and local beers. For a taste of classic American cuisine with a contemporary twist, head to the Daily Grill for breakfast, lunch, or dinner. Satisfy your cravings without leaving the hotel premises.

Prime Location and Entertainment
Explore nearby attractions such as NRG Stadium, Bayou Bend Collection and Gardens, and the Museum district, all within a short distance from the property. With Downtown Houston just 10 km away and Rooftop Cinema Club nearby, endless entertainment options are at your fingertips.

Book your stay at Westin Oaks now for a memorable experience in Houston, Texas.

Important information:

Please note: guests must be age 21 or older to make reservations.

All guests must present the credit card used to book at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

Location

Guest Reviews

9
Based on 547 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
A
alberto • extended_group • us
8
2026-06-13 • via Nuitee
M
MARTIN SOSA • couple • pa
8
Pros:

Ubicacion. Buen tamaño de la habitacion

Cons:

El aire acondicionado. Muy viejo, enfriaba bien, pero era muy ruidoso. Vale la pena que los reemplacen por unidades mas moderanas. La habitacion la habian remodelado, pero el aire acondicionado no.
Otro detalle que resolvieron fue que la primera habitacion que me asignaron quedaba como en el 4to piso (recuerdo que era cuarto en nivel bajo y desde las 5:30 am se escuchaban golpes fuertes y parecian provenir de un gimnasio. Me reasignaron la habitacion a piso alto y se solucionó, pero claro que incomoda tener que cambiarte de habitacion cuando ya haz desempacado.

2026-06-13 • via Nuitee
L
lea • couple • us
10
Pros:

We were satisfied with the location, cleanness, stuff .

Cons:

Non

2026-06-12 • via Nuitee
A
Ahmed • couple • ae
9
2026-06-07 • via Nuitee
S
SAMAR ALAMOUDI • solo_traveller • sa
8
Pros:

اتصاله بالجاليريا،نظيف جدا،أدوات الاستحمام الشامبو وخلافه مادة جيدة

Cons:

الانترنت سئ

2026-05-28 • via Nuitee
A
Andikan • couple • us
8
2026-05-26 • via Nuitee
J
JoJo • solo_traveller • us
10
Lovely hotel with excellent staff.
Pros:

Lovely room and accommodating staff. We will stay here again.

Cons:

NA

2026-05-18 • via Nuitee
H
Herman • solo_traveller • bm
10
2026-05-15 • via Nuitee
A
Atrell • solo_traveller • us
9
Excellent stay.
Pros:

Great stay.

Cons:

Nothing really.

2026-05-12 • via Nuitee
G
GIANCARLO • solo_traveller • br
7
2026-05-09 • via Nuitee
N
nelson • couple • ar
10
2026-05-05 • via Nuitee
S
Sonia • family_with_children • fr
8
2026-04-26 • via Nuitee
M
Maria de Lourdes • family_with_children • mx
9
2026-04-22 • via Nuitee
J
Jim • couple • us
10
2026-04-19 • via Nuitee
M
Marcus • couple • us
10
2026-04-09 • via Nuitee
J
Jonathan • solo_traveller • us
8
2026-04-09 • via Nuitee
E
ERENIA • family_with_children • sv
6
Un poco caro para la calidad que ofrecen.
Pros:

Ubicación
Amabilidad

Cons:

Deberían mejorar la limpieza,
Es un hotel que necesita que hagan mejoras en los baños, y las toallas están viejas.

2026-04-04 • via Nuitee
T
Tracy • couple • us
9
2026-03-30 • via Nuitee
R
Robert • couple • us
8
2026-03-25 • via Nuitee
L
Lisa • couple • nz
4
2026-03-23 • via Nuitee