Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
High food prices

Categories

Cleanliness
8.25
Some rooms reported persistent odors and cleanliness concerns in shared amenities.
Service
9.15
Generally positive service experiences; staff responsive to issues.
Location
9.35
Exceptional location, convenient access to downtown and nearby amenities.
Room Quality
8.85
Rooms are generally clean and comfortable, with some dated furniture.
Amenities
8.15
Facilities such as the pool and hot tub noted as needing better maintenance.
Value for Money
8.35
Premium pricing on food noted; some guests felt value could be improved.
Food and Beverage
7.85
Limited breakfast access and high meal prices affected perceptions.
Overall Experience
8.85
Overall pleasant stay with some highlighted negatives that can be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:38

Property Description

Luxurious Amenities
The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.

Dining Options
With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.

Convenient Location
Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.

Ready to experience luxury and convenience in the heart of Ottawa? Book your stay at the Westin Ottawa today!

Important information:

Please note that vehicles over 6 foot 5 inches (6.6 ft) will not be able to park on site. Oversize vehicles will be directed to park in the closest available outdoor parking lots.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.6
Based on 744 reviews
Cleanliness: 8.25
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
H
Hélène • couple • ca
4
This was NOT a good experience. We were also awoken by the fire alarm and even though it was thankfully a false alarm, t
Pros:

Convenient location despite the great number of aggressive homeless people

Cons:

We weren’t told about the extensive renovations and noise until check-in. The entrance was a mess, there were no peace from 8 to 6!

2026-09-11 • via Nuitee
P
Patrick • couple • ca
2
2026-09-10 • via Nuitee
S
Shirley • extended_group • ca
3
Huge disappointment!
Cons:

I booked with booking.com stating 3 travellers and paid for 3 adults with breakfast $399 plus tax for a standard two double bed room. When I checked in I inform the staff mine includes breakfast then she says I have only paid for 2 breakfast. She asked me to show her the booking. I showed her my email confirmation showing 3 adults, she said that’s not good enough. I didn’t have the time to argue with her since my friend tis visiting from Asia and I just have that few hours to show her around. So this morning when we went for breakfast they charged me for the 3rd person, which I paid additional. This is my last time with Westin Ottawa. Absolutely disappointed!

2026-09-02 • via Nuitee
A
Andrew • couple • ca
7
Pros:

Great location

Cons:

On going construction that wasn’t declared prior to booking

2026-09-02 • via Nuitee
L
lorna-ann • solo_traveller • ca
10
Pros:

Location!

Cons:

Everything was perfect

2026-08-26 • via Nuitee
S
Shawna • solo_traveller • ca
4
It’s overpriced for a business hotel, not the cleanest yes I know there going through renovations. They should’ve honest
Pros:

That it was close to the mall and market

Cons:

Going through major renovations

2026-08-25 • via Nuitee
N
Nick • couple • ca
10
Even though there was construction we had a pleasant stay
2026-08-23 • via Nuitee
P
Patrick • couple • ca
3
2026-08-19 • via Nuitee
F
FRANCESCO • extended_group • it
8
Ottimo albergo
Pros:

Belle camere posizione eccellente.

Cons:

Lavori di ristrutturazione nella hall

2026-08-15 • via Nuitee
M
Marie • couple • ca
7
Pros:

la vue de la chambre etait magnifique du 22e etage

Cons:

le bruit de la construction dès 7h le matin
ils ont oublié un clou sous le tapis lors de la construction, j'ai failli me blesser en marchant dessus

2026-08-15 • via Nuitee
E
El • couple • ca
2
Under renovation, very noisy
Cons:

Ongoing renovations, loud noises throughout the day. AVOID!!!!

2026-08-14 • via Nuitee
M
Mendes • solo_traveller • ca
9
Pros:

The room is very clean.

Cons:

Construction noisy

2026-08-13 • via Nuitee
L
Lisa Ornat • solo_traveller • ca
10
Pros:

Very accommodating with late check out and room upgrades during a renovation

Cons:

The renovations.

2026-08-12 • via Nuitee
A
Angela • solo_traveller • us
4
2026-08-08 • via Nuitee
M
Magdi • couple • ca
1
Deal with customers in better way and try to make their day
Pros:

Nothing

Cons:

Customer service

2026-08-08 • via Nuitee
D
Dawit • couple • us
2
Terrible overall
Pros:

The location

Cons:

My personal belongings was left in the room but the stuff told me the don’t have it

2026-08-07 • via Nuitee
G
Gillan • solo_traveller • ca
10
Staff were second to none
Pros:

Under construction but improving

2026-08-07 • via Nuitee
L
Liang • couple • ca
7
2026-08-06 • via Nuitee
X
Xiaoling • family_with_children • ca
8
2026-08-06 • via Nuitee
A
Andrea • solo_traveller • ca
8
2026-08-04 • via Nuitee