Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Spacious rooms
Clean facilities
Cons:
Dirty carpets
Limited convenience store offerings
No breakfast options

Categories

Cleanliness
7.63
Several reviews mentioned dirty carpets and areas that need replacement.
Service
9.1
Many guests expressed gratitude for the kindness and helpfulness of the staff.
Location
9.14
Convenient access to parks and attractions is highly praised.
Room Quality
8.59
Rooms are described as clean and spacious, though some found layout confusing.
Amenities
7.12
Limited offerings in onsite convenience store, some amenities need improvement.
Value for Money
8.08
Guests feel the stay was worth the price, despite some issues.
Food and Beverage
7.63
No breakfast provided; limited options in the convenience store noted.
Overall Experience
9.1
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:00

Property Description

Luxury Accommodation at Tokyo Disney Resort

At Sheraton Tokyo Bay, experience the magic of Tokyo Disney Resort with indoor and outdoor pools, Disney shops, kids' play area, and 4 dining options. Spacious Rooms with Stunning Views

Enjoy Sheraton Sweet Sleeper beds, balconies with views of Disney Resort or Tokyo Bay, and 24/7 room service. Relaxation and Convenience

Unwind in the fitness room, sauna, or with a massage. Stay connected with free Wi-Fi, and savor coffee at Café Toastina. Book your enchanting stay at Sheraton Tokyo Bay Hotel today!

Important information:

Luggage storage service is available at our hotel service counter located at JR Maihama station; between 8:00 and 15:00, we can store your luggage at the station service counter and deliver it to the hotel.

Children under 6 years of age may use existing beds free of charge when staying with an adult. Only one adult is allowed per bed. Breakfast for children 4 years and older is not included in the rate. Children 4 years and older are not included in the rate and will be charged separately.

The hotel's seasonal outdoor pool, public baths, and sauna facilities are available for a fee. The indoor pool and fitness room are free of charge.

Access to the outdoor pool is by reservation only and is subject to availability.

On-site parking is available on a first-come, first-served basis and is subject to availability.

The hotel does not guarantee admission to Disney parks.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 3100 per day.

Location

Guest Reviews

8.3
Based on 6805 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 7.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
S
Shih family_with_children tw
8
往迪士尼樂園交通便利,房間乾淨,飯店公設空間很大
Pros:

飯店可以體驗的設施很多,且工作人員也很熱心協助,重點是離bayside station超近,去迪士尼樂園很方便

Cons:

飯店內超商食物選擇性偏少,晚上回飯店若沒有準備晚餐會感受不好

2026-07-25 via Nuitee
R
Roxanne solo_traveller us
8
Pros:

The buffet was great

2026-07-25 via Nuitee
A
ALEEN family_with_children il
10
Pros:

מלון מיוחד עם בריכה מחירים טובים

Cons:

כלום

2026-07-25 via Nuitee
S
Shabier extended_group za
10
Really good accommodation easy access to the Disney and Disney Sea theme parks
Pros:

Great location, friendly staff, easy transportation access

2026-07-25 via Nuitee
S
Sarah family_with_children fr
8
2026-07-25 via Nuitee
A
Anne family_with_children nz
9
Great hotel for families.
Pros:

Large, comfortable rooms - so great for families. Loads of attractions and facilities, although you have to pay for outdoor pool. Located near Tokyo Disney and free shuttle to Maihama station for getting into Tokyo.

Cons:

Restaurants were pretty expensive.

2026-07-25 via Nuitee
P
Philip family_with_children au
9
Overall, this is a beautiful, comfortable hotel in an unbeatable location for visiting Disney
Pros:

The hotel’s location is excellent, with direct access to the Disney Resort Monorail, making it incredibly convenient for visiting both Disney parks.

The hotel itself is clean, grand and well maintained, with spacious rooms, very comfortable beds and a lovely coffee shop. The interiors have a luxurious, five-star feel, and overall we had a very comfortable stay.

Despite my disappointment with the pool facilities, I would still recommend staying here if your main purpose is visiting the Disney parks. The location is hard to beat, and the comfort and convenience of the hotel make it a great base for a Disney holiday.

Cons:

One of the biggest disappointments during our stay was having to pay an additional fee to use the outdoor pool. In all my travels, I have never stayed at a hotel where paying guests were charged extra to access the main pool facilities. It felt particularly disappointing for a Sheraton and came across as unnecessarily profit-driven.

What made the experience even more frustrating was that non-guests were also able to pay to use the pool, yet hotel guests weren’t given any priority access to sun loungers or seating. The pool area was extremely crowded, and on a hot day it was almost impossible to find anywhere to relax.

The pool and gardens themselves could also benefit from a refresh. While the interior of the hotel is beautiful and certainly lives up to its five-star rating, the outdoor areas feel tired and don’t reflect the same standard.

If you’re planning to spend your holiday relaxing by the pool, sunbathing or unwinding outdoors, I wouldn’t recommend this hotel for that purpose. For us, this aspect of the stay was a significant let-down and a big thumbs down.

2026-07-25 via Nuitee
Y
YOSHIE solo_traveller jp
9
孫達との快適な滞在シェラトン・グランデ
Pros:

初めて宿泊しました。
高級感もあり、混雑感もなく、快適に過ごす事ができました。
部屋はベッドが四つあり、ゆっくり過ごせました。
ガーデンプールも、人数制限をしているため混雑がなく、孫たちもたくさん遊べて楽しかったです。
朝食は、待たずにすみ席も広々としていたので、
快適でした。

Cons:

ガーデンプールは、2時間制なのでもう少し時間が欲しかったです。
または、1時間単位での予約があればと思いました。

2026-07-24 via Nuitee
A
Andrew family_with_children nz
3
Dated room - Excellent location for Disney
Pros:

This was our last hotel in Japan before heading home, we had come from the Hilton Hiroshima which was more expensive but is what we are comparing against. We otherwise stayed at Mimaru hotels.

We are a family of 4 (16yo and 13yo). They added extra beds to the room which helped keep the cost down. It was rather cramped and the left the table there which made the room smaller (I moved it on its side to make more room).

We chose the location due to the proximity to the Disney theme parks with along with the hotel staff were the only positives. The entrance and lobby was nice. As we were at Disney all day we didn't use any of the other hotel facilities.

The lobby staff were amazing especially helping with our bags when we left the hotel.

Cons:

We arrived at 10pm, there was a wait on check in, staff were lovely however the process seemed slow and clunky as each time staff needed to head out to the back rooms to take photocopies.

Our room was on the 11th floor, on exiting the lift the hallway had a musty smell and it was dated. This continued to the room with a very dated and there was a musty smell in the room too. I don't know if this floor is used for pets? We didn't see anyone else on that floor during our stay.

2026-07-24 via Nuitee
維豐 family_with_children tw
7
住過就好 不會再度光臨
Pros:

服務員都很親切

Cons:

房間又小 又貴

2026-07-24 via Nuitee
維豐 couple tw
8
住過就好 不會再光臨
Pros:

服務員都很親切

Cons:

房間窄又要硬塞下兩張床 整個空間都沒有 房價還不低

2026-07-24 via Nuitee
M
Megumi family_with_children jp
9
Pros:

夕食が充実して美味しかった点と室内プールが利用できた点

Cons:

一泊2食付きでの予約であったにもかかわらずチェックイン時に朝食券のみの提供であったこと。時間をおいて別のスタッフに確認したところチケットは渡してもらえた。

2026-07-24 via Nuitee
J
Jeanette solo_traveller gb
10
Great location
Pros:

Proximity to the monorail station. Bus service from there to the hotel

Cons:

Not much to offer food wise after the parks close

2026-07-24 via Nuitee
C
CHRISTOPHE solo_traveller fr
7
2026-07-24 via Nuitee
J
Jessica solo_traveller fr
8
2026-07-23 via Nuitee
K
Krista solo_traveller ca
8
Great for Disney but that's it
Pros:

We were at Disney so what is there to complain about? (Except the massive cockroach that came out of drain from under the tub,.... Something I'm not used to where I live but perhaps expected in this climatic zone?). Staff were exceptional, organized and helpful. Breakfast choices were great. Free bus shuttle was great or easy walk to the monorail station.

Cons:

We didn't realize when booking that the outdoor pool use was an extra, and expensive, charge. And we picked this hotel because of the pool. I wasn't expecting the big cockroach in the bathroom. It didn't feel like the hotel was full yet we got a room overlooking the parking lot. With the cockroach. I can understand getting a deal through bookings, but if the hotel isn't full why not give us a nicer view.

2026-07-23 via Nuitee
L
Linda family_with_children nl
7
Dichtbij Disney Sea. Lekkere bedden. Late check-in omdat de systemen plat lagen. Lang moeten wachten 1,5 uur.
Pros:

De bedden liggen heerlijk!

Cons:

Het is nogal gedateerd. De douche is echt heel slecht.

2026-07-23 via Nuitee
G
Gillian family_with_children gb
9
Great Disney base
Pros:

It was a great base for Disney. The location and room were excellent. Plenty of space for 5 of us in the room.

Cons:

I found the pools a bit dirty. The outside pool was freezing even on a boiling day. No way of cleaning after swimming (showers but no soap etc) and lockers were incredibly expensive.

2026-07-22 via Nuitee
A
Ahmad couple pk
9
2026-07-22 via Nuitee
S
SEBASTIEN solo_traveller fr
10
2026-07-22 via Nuitee