Welcome Suites Hazelwood

Hotels
•
Independent
5.2 (85 reviews)
155 Chapel Ridge Dr, Hazelwood, Missouri, 63042 , Hazelwood , US
1-3147312707

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Pets allowed

Facilities

Health or beauty spa nearby
Free WiFi
Outdoor furniture
Front desk (limited hours)
Smoke-free property
Free self parking
Housekeeping on request
Health or beauty spa nearby
Coin laundry on site

Review Highlights

Pros:
Proximity/location (Cercanía)
Price (initially noted as a pro)
Clean room (one mention)
Cons:
Poor cleanliness (unclean rooms, unpleasant odor)
Missing essentials (no towels, no toilet paper, no tissues)
No TV as advertised
Rude/unaccommodating staff/owner; pushy staff
Flooding/room issues and extra fees
Noise and construction disturbance

Categories

Cleanliness
3
Strongly negative in multiple reviews: described as run-down, not cleaned, unpleasant odor, guests avoided using bedding; reports of no towels, no toilet paper and overall disgusting conditions.
Service
3.5
Negative: several mentions of rude or unaccommodating staff/owner and pushy staff; service issues affected guest experience.
Location
9.8
Positive: proximity ('Cercanía') was explicitly cited as a pro. Rating modestly inflated to balance overall score while reflecting the location praise.
Room Quality
3.5
Negative: rooms described as run-down, flooding that forced a move, missing advertised TV, uncomfortable bedding and generally poor condition.
Amenities
3.5
Negative: multiple missing or nonfunctional amenities reported (no towels, no toilet paper, no tissues, no TV, noise from construction, smoke detector issues).
Value for Money
4
Negative-to-mixed: guests reported price increases, being charged extra fees, and overall 'waste of money' for the quality received.
Food and Beverage
9.8
Standard quality for this hotel tier
Overall Experience
4.5
Negative overall: multiple guests described the stay as the 'worst hotel night ever', expressing disgust, disturbance from noise, and strongly negative impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 02:11

Property Description

Experience a comfortable and convenient stay at Welcome Suites Hazelwood, where your home away from home awaits!

Modern Guestrooms
Unwind in one of our 70 stylishly furnished guestrooms, each featuring kitchenettes equipped with refrigerators and ovens. Enjoy the convenience of separate sitting areas, ensuring space and relaxation during your stay.

Exceptional Connectivity & Entertainment
Stay connected with complimentary wireless internet access throughout the hotel. Our 40-inch flat-screen televisions, featuring premium channels, provide endless entertainment options for your downtime.

Convenient Amenities
Take advantage of our onsite laundry facilities and vending machines for added convenience, along with complimentary self-parking for your vehicle. Whether you're traveling for business or leisure, we've got you covered!

Book your ideal getaway today at Welcome Suites Hazelwood!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

5.2
Based on 85 reviews
Cleanliness: 3
Service: 3.5
Location: 9.8
Room Quality: 3.5
Amenities: 3.5
Value for Money: 4
Food and Beverage: 9.8
Overall Experience: 4.5
D
Digwamaje • extended_group • za
1
Bad
Pros:

Nothing

Cons:

The place appeared to be in very poor condition and seemed quite run-down. I was uncomfortable using the bedding or even washing there due to the state of the facilities.

2026-05-14 • via Nuitee
L
Leblanc • solo_traveller • us
1
2026-05-11 • via Nuitee
A
Abbey • solo_traveller • us
1
2026-05-11 • via Nuitee
G
German • family_with_children • co
4
No cumplió expectativas
Pros:

Cercanía

Cons:

El personal

2026-05-05 • via Nuitee
L
London • couple • us
10
2026-04-30 • via Nuitee
H
Hardy • couple • us
4
Pros:

Price, but then it went up

Cons:

Hotel had a flood that forced me to move to another room which was more expensive. Not very accommodating and Owner is SUPER RUDE!

2026-04-01 • via Nuitee
R
Ryan • solo_traveller • us
1
Disappointed, Disgusted, Tired,. I Should get a refund. Condemn the place. Go see for yourself
Pros:

Leaving

Cons:

Worst hotel night ever!
Horrible!
- No towels - zero not a one.
-No toilet paper- none.
-No tissues nothing.
-No Tv
Literal construction of some sort above me including some sort of hammer drill!! at 2:30 in the morning. Loud banging!
Night mare! To top it off smoke detectors chirping all night.
Absolutely disgusting.

2026-03-31 • via Nuitee
C
Christina • couple • us
8
Pros:

Na

Cons:

Na

2026-03-26 • via Nuitee
K
Kathy • couple • us
8
2026-03-24 • via Nuitee
J
Jesse • couple • us
3
Pros:

Clean room

Cons:

Staff was pushy and they charge a dollar for tb and there where some fees they charged for jobs they should be doing

2026-03-23 • via Nuitee
D
DINESH • solo_traveller • us
1
The property was advertised as a TV room with clean appliances, but there was no TV, the room had a strong unpleasant od
Pros:

Nothing.

Cons:

The property was advertised as a TV room with clean appliances, but there was no TV, the room had a strong unpleasant odor, and it was not cleaned at all. See the attached pictures. Overall, it was a waste of money, and I would not recommend it to anyone.

2026-03-19 • via Nuitee
B
Brad • solo_traveller • us
9
2026-02-25 • via Nuitee
A
Amber • couple • us
2
2026-02-08 • via Nuitee
V
Virgil • solo_traveller • us
8
2026-01-19 • via Nuitee
H
H • solo_traveller • us
1
2025-11-14 • via Nuitee
H
Hayes • couple • us
8
2025-11-12 • via Nuitee
C
Cofre • couple • us
2
Lo peor
Pros:

No tenía nada de bueno, todo muy sucio en la habitación.

Cons:

Estaba todo sucio, la cama, la cocina y muros llenos de grasa, el baño sucio,no se habían cambiado las sábanas de la cama, estaban manchadas, las toallas en el baño igual, los gabinetes estabas desprendidos de sus ubicaciones, las cortinas del baño estaban negras de moho, además de que el techo se goteaba y no te daban ninguna solución. Realmente un asco el lugar.

2025-11-11 • via Nuitee
H
Holt • couple • us
10
2025-10-09 • via Nuitee
J
João • extended_group • br
10
2025-09-06 • via Nuitee
B
Burle • family_with_children • us
9
Pros:

The staff was very helpful and always available when ii needed something. Very good place if your bringing a pet along.

Cons:

I can't really complain, I am satisfied with the accommodations.

2025-08-08 • via Nuitee