Leonardo Plaza Hotel Jerusalem

Hotels
8.7 (1224 reviews)
1 Ha-Rav Avida , Jerusalem , IL
+972 2-629-8666

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
7.16
The hotel is described as rundown and not well maintained, with dusty and dirty windows.
Service
9.63
Staff was generally courteous, with specific mentions of attentive service from individuals like Ahmad and Ronit.
Location
9.67
Multiple reviews highlight the prime location of the hotel.
Room Quality
7.62
Rooms showed signs of neglect with outdated furniture and small bathrooms.
Amenities
9.15
Standard amenities offered; breakfast was noted positively.
Value for Money
8.11
While more affordable than other hotels, the overall quality does not justify the price compared to competitors.
Food and Beverage
9.16
Breakfast was highlighted as a positive experience; dining staff handled everything well.
Overall Experience
9.13
General enjoyment noted despite some concerns; satisfactory for a hotel of this rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:35

Property Description

Luxurious Amenities

The Leonardo Plaza Hotel Jerusalem offers a luxurious experience with a spa, outdoor pool, and elegant rooms with free WiFi. Indulge in gourmet Glatt Kosher cuisine during your stay.

Convenient Location

Located just a short walk from the Old City, this hotel is adjacent to a picturesque synagogue and near the vibrant Mamilla Mall. Enjoy city views from the pool area and relax in the spa complete with sauna and hot tub.

Nearby Attractions

Explore Independence Park and the Nahalat Shiva district, with the Great Synagogue and Western Wall within walking distance. Experience comfort, convenience, and cultural richness at Leonardo Plaza Hotel Jerusalem.

Book your stay now to experience the perfect blend of luxury and tradition.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and Jewish holidays check-in is available only after 18:00. Please note that the swimming pool is open from mid April until October.

Late check-out beyond the check-out time stated in the booking confirmation will be permitted, subject to room availability, hotel approval, and an additional fee. The additional fee does not include meals.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door, regular
  • Entrance Door Width: 114
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8.7
Based on 1224 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 9.15
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 9.13
O
Oleksii • couple • ua
10
Pros:

Great

2026-10-29 • via Nuitee
P
Pnina • couple • il
10
2026-10-26 • via Nuitee
E
Eric • couple • fr
6
Cons:

Piscine fermée non annoncée lors de la réservation

2026-10-25 • via Nuitee
ברק • couple • il
1
לא טובה
Pros:

לא הגיוני שלא עדכנו מראש שיש שיפוצים במלון עצמו עד השעה 18 בערב פשוט ביזיון

Cons:

אין שקט ואין התחשבות

2026-10-23 • via Nuitee
E
Elliot • couple • gb
8
I would recommend a stay at this hotel position is great, as is the breakfast.
Pros:

We stayed in a newly refurbished room. It was comfortable but a couple of snags ie the bathroom door did not close properly, just needed adjusting. The breakfast was excellent and the staff were polite and friendly, especially Ronit.

Cons:

Refurbishment work is still being carried out so there is noise during the day from the builders. could not use the pool as this time of year the pool closes. (October)

2026-10-22 • via Nuitee
אביטן • couple • il
10
2026-10-21 • via Nuitee
שבתי • couple • il
10
2026-10-21 • via Nuitee
M
Melvyn • couple • gb
9
Exceeded expectations
Pros:

Refurbished rooms very good

Cons:

Check in was slow with not enough staff on hand fir what was peak season

2026-10-19 • via Nuitee
N
Nicola • extended_group • gb
10
Attention to detail. Caring staff. Incredible selection of food. Nothing is too much trouble. The refurbished rooms are
Pros:

Absolutely fantastic service

Cons:

Nothing. It’s all amazing.

2026-10-15 • via Nuitee
A
Avraham • family_with_children • fr
9
A refaire !!!
Pros:

L'accueil pour le check in .
Le suivi de notre séjour par Mickael

Cons:

Le service baggage sans ticket

2026-10-13 • via Nuitee
M
Maurice • couple • fr
9
2026-10-13 • via Nuitee
Y
Yuval • solo_traveller • il
9
Pros:

חדר מקסים. נוח מאוד, נקי ומרוהט למופת

Cons:

היינו ביום כיפור ולא טרחו לנקות את הלובי משאריות אוכל שהשאירו הילדים

2026-10-12 • via Nuitee
S
Susan • solo_traveller • us
7
Nice facilities, good breakfast, substandard internet, staff needs further customer service training
Pros:

Breakfast was excellent, parking fairly easy, room was nice..

Cons:

Internet was absolutely substandard and not acceptable for business travel. I could not connect, and when i finally did,
i kept getting disconnected. VERY frustrating.
Staff is not attentive, don't make eye contact if you are waiting a long time they don't even acknowledge you. I had to call numerous times about the internet and a clicking noise in the air conditioning vent.

2026-10-11 • via Nuitee
רחלי • extended_group • il
1
2026-10-10 • via Nuitee
N
Nicolas • solo_traveller • fr
6
Tres bon emplacement mais trop cher pour l’ensemble des prestations proposées.
Pros:

L’emplacement et l’accueil par un membre du staff

Cons:

La vétusté de l’hôtel qui ne répond plus aux tarifs proposés.
Personnel juste aimable.
Petit déjeuner copieux mais qualité moyenne.

2026-10-09 • via Nuitee
T
Tsachi • solo_traveller • il
10
Pros:

The room was very comortable with view and high level.The food was very good.

Cons:

When we came at 18:00 there was only one person at the reception and we have been a little bit in a hurry because two hours later there was a show and we waited a long. we decided to make a late check up at 23:30 when we came back and we took our bags with us till the late check up.

2026-09-19 • via Nuitee
S
Svetlana • family_with_children • il
9
ХОРОШО
2026-09-17 • via Nuitee
N
Nir Tal • family_with_children • il
8
2026-09-15 • via Nuitee
Y
Yves • solo_traveller • fr
8
2026-09-14 • via Nuitee
Y
Yafa • couple • us
1
Construction work everywhere around and inside the hotel
Pros:

A stay that fell far short of expectations

We booked and paid for a 5-star room specifically requesting a quiet, clean room. Instead, we were placed in a room right on the main junction, with heavy traffic noise every single night. On top of that, construction work in the hotel started early every morning, adding to the noise. If the hotel is undergoing renovation, it would be better to simply close rather than keep guests staying through it.

The area is extremely noisy and on top of that there are construction sites all around the hotel making the access very difficult. We saw disabled people forced to use the stairs to access the hôtel with no one volunteering to assist!

When we asked to change rooms, we were repeatedly told the hotel was fully booked — though it was clear this wasn't true.

They placed a movement detector (on top of a fire detector) that flashed with a bright red light non stop at night just opposite the bed! I have never seen anything like that in a hotel.

Staff repeatedly knocked on our door despite the "Do Not Disturb" light being clearly lit in red, and despite us refusing them entry, they insisted they had "checks to do." This happened more than once and felt like a total disregard for basic privacy.

Reception staff were unhelpful throughout our stay and dismissive of any request we raised.

Housekeeping was a major issue: our room was not properly cleaned, and the bedsheets were old and rough — hardly what you'd expect when told they were "spotless clean." Every single day, housekeeping sprayed a heavy, cheap perfume in the room. We asked multiple times for this to stop, but the request was never respected — it seemed like even the most reasonable requests got lost in the overall chaos.

Food quality was consistently poor. Breakfast was bad, with food that wasn't fresh — even the bread was stale.

Cons:

Extremely noisy
Terrible food
Terrible staff
Not up to cleaning standards
Movement detectors in the room!!!!!

2026-09-08 • via Nuitee