Sheraton Hamilton Hotel

Hotels
•
Sheraton
8.5 (863 reviews)
116 King Street West , Hamilton , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Parking issues
Food quality concerns

Categories

Cleanliness
8.21
General feedback highlights cleanliness positively; however, bathroom needs fan and some cleanliness issues were noted.
Service
9.18
Staff were courteous and professional, with notable mentions of specific team members demonstrating exceptional service.
Location
9.22
Multiple reviews praised the convenient location, especially in relation to local amenities and events.
Room Quality
8.67
Rooms are described as clean and comfortable, with some praising the spaciousness.
Amenities
7.7
Some amenities like the breakfast service were criticized; however, parking and Starbucks in the lobby were mentioned positively.
Value for Money
8.66
The overall value was considered reasonable for the accommodations provided.
Food and Beverage
7.71
Several comments about food quality and service at the restaurant were negative, impacting the score.
Overall Experience
8.68
General satisfaction was high, and most guests express a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:26

Property Description

Luxurious Accommodations - Each guest room at Sheraton Hamilton Hotel is elegantly designed and well-equipped for your comfort, featuring amenities such as cable TV, a coffee maker, and ironing facilities.

Top-Notch Facilities - Enjoy the convenience of on-site dining at Chagall's Restaurant, a refreshing dip in the indoor pool, and a workout at the fully-equipped gym with personal TVs on cardio machines.

Prime Location - Connected to the Hamilton Convention Center and in close proximity to attractions like the Hamilton Gallery of Art and Chedoke Civic Golf Course, Sheraton Hamilton Hotel offers the perfect blend of business and leisure amenities.

Experience luxury and convenience at Sheraton Hamilton Hotel - book your stay now for an unforgettable experience!

Important information:

Please contact the property in advance of your stay to check the availability of pets.

Please note that this property cannot accommodate cats, but will accommodate other types of pets.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs CAD 4.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 15.95 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 863 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
A
A • extended_group • ca
10
Would stay here again.
Pros:

The room was perfect for our needs. Loved that it was not far from the purpose of our visit: an event at the TD Coliseum. Felt safe walking there and back to the hotel. Really enjoyed the 2nd floor lounge. The Sheraton Staff was very helpful. Liked that the hotel provides parking, at reasonable pricing for downtown (under $20.00).

Cons:

The extra electrical plugs set out for computer accessories did not seem to work/we could not figure out how to get them to work. We were able to charge our items by using the wall sockets. We forgot to bring that to the Sheraton Staff's attention.

2026-06-03 • via Nuitee
J
Janice • couple • ca
3
Poor night’s sleep due to noisy air conditioning and plumbing
Pros:

Convenient location

Cons:

Unhelpful front desk. Long wait for assistance.
Noisy air conditioning and plumbing
Musty smell in bathroom
Very small parking spaces in underground lot
Overpriced
Limited choice of restaurants nearby

2026-06-03 • via Nuitee
D
Dr. J • solo_traveller • ca
10
2026-06-03 • via Nuitee
T
Therese • solo_traveller • ca
9
Good place to stay in downtown Hamilton
Pros:

Lovely modern hotel in downtown Hamilton attached to Jackson Square Mall and close to the Coliseum for big events. It has good access to public transportation (buses stop in front of the hotel) including to McMaster University. Room was quiet, wifi good. Starbucks in the lobby.

2026-06-03 • via Nuitee
S
Sally • extended_group • us
7
2026-06-03 • via Nuitee
L
Lance • extended_group • ca
10
Great time
Pros:

Excellent

Cons:

Had a eyelash on the bed

2026-05-31 • via Nuitee
E
Eloïse • couple • fr
8
Pros:

Le personnel était top, les plats super bons, les chambres superbes

2026-05-29 • via Nuitee
E
Edward • couple • us
10
2026-05-23 • via Nuitee
S
Seattle98101 • Couples • Seattle, Washington
8
Good choice if you're staying in Hamilton
Pros:

Decent basic hotel. It’s not real old, but old enough to show some wear and tear. The room was spacious, with tons of drawer space and an adequate closet. They added bedside electrical outlets, and there is a usable refrigerator. Good counter space in the bathroom, tub/shower combo with a curtain. They were responsive with a dozen extra hangers on request, but were “out of” robes (?). We could occasionally hear noise from people in the hall, neighboring rooms, or upstairs.

The club floor is not really worth it. Breakfast ends at 9:30 am. Evening hors d’ouvres at 5:30 was a pretty nice spread (2-3 hot appetizers, crudités, cheese plate, fresh fruit plate) but no dessert bites. In between, there is some fresh fruit, pretzels and chips. An automated espresso machine, but no hot cocoa ( though the attendant said she did have packets she could get for us).

The location of the hotel is good, with a Starbucks in the lobby opening into the attached mall. The mall itself is kind of sad, not a lot to recommend it, but you can walk through it to get to First Ontario Center, very convenient for attending an event there (which is the only reason we were in Hamilton). I’ver read a lot of comments about how this is a terrible, scary area, but we did not find it so – we walked to nearby restaurants for dinner and didn’t feel uncomfortable.

2026-05-22 • via Tripadvisor
M
Melissa • family_with_children • ca
8
Pros:

Close to where I needed to be. I like that they have a security guard onsite at the front.

Cons:

Downtown Hamilton is not the best location. It is not the safest, no fault of the hotel. We were there the day the boy was killed in the mall that is attached to the hotel and shares a parking garage. The staff were good and answered our questions if they could.

2026-05-22 • via Nuitee
F
Fazzari • extended_group • ca
8
Business stay, often booking. Interested in discounts
Pros:

Location and room

Cons:

Not enough parking

2026-05-21 • via Nuitee
Q
Quinn • couple • ca
10
wonderful, very relaxing!
Pros:

It was a beatiful and spacious room and the staff was helpful. I loved having access to the mall through the lobby.

Cons:

I didn't like how there was no vending machines on the floor I was staying on. I did not see the vending machines in the lobby until I was leaving, and even if I saw them earlier, I don't know if I would have wanted to go down the whole elevator to get a drink.

2026-05-15 • via Nuitee
G
GERALD • solo_traveller • ca
10
Pros:

I love the view of being able to see the TD coliseum especially for my concert that I went to

Cons:

What I didn't like was the factor that when I get done making the phone calls to making sure I have my room booked and all I had to do was just show up was showing my bank card and my proof of ID they didn't bother to technically to tell me that I had to put down a down payment a security deposit and they didn't tell me if I needed a MasterCard or what until I was there which I really wish they would have cuz I would have brought my one card I asked all of this to them before my trip they said I don't need anything else but my bank card and my proof of ID that was it they could have least told me that I had to have a certain type of card for a security deposit

2026-05-15 • via Nuitee
F
Frank Andrew • couple • ca
10
Excellent facility and the price is fair.
Pros:

Perfect location

Cons:

Parking

2026-05-15 • via Nuitee
V
Verity • extended_group • ca
8
Good
Pros:

The beds are very comfortable and pillows very comfortable!

Cons:

The elevator was not working for two days ; which is a real problem for a dance competition

2026-05-11 • via Nuitee
J
Jennifer • family_with_children • ca
9
Very clean and comfortable
Pros:

The location is excellent for the purpose of our visit

Cons:

One of the three elevators was down but there were a number of conferences in the area that resulted in long lineups for the elevators

2026-05-11 • via Nuitee
R
Ryan • solo_traveller • ca
10
2026-05-10 • via Nuitee
M
Marissa • family_with_children • ca
8
2026-05-09 • via Nuitee
T
Tashajoan • solo_traveller • ca
9
Pros:

Great beds

Cons:

Terrible pillows

2026-05-05 • via Nuitee
L
Laura • family_with_children • ca
7
Great Hotel
Pros:

Staff was very helpful when we had to last minute cancel. Location is right downtown which is great for exploring. Attached to a mall which was really nice when it rains

Cons:

Property itself was great, it’s more the surroundings is a bit rough.

2026-05-04 • via Nuitee