Westin Tampa Downtown Waterside

The valet team provided excellent service. They were prompt and griendly. Daivon and Nick are allstars!!

We had such a wonderful experience with valets. Daivon and Nick were so helpful and kind. They handled our car with great care and were very prompt. Very trustworthy! Thank you, Daivon and Nick!!

Valet guys were great! Quick and helpful! Shout out to Davion & Jonathan!

The customer service at the front desk was absolutely exceptional and truly made our stay.

The hotel is currently undergoing construction, so some of the amenities and overall experience are understandably limited. The breakfast and dinner offerings were a bit of a letdown and could definitely use improvement; however, the room service was exceptional.

What really stood out was the incredible front desk staff. Where the hotel may currently be lacking due to construction, they more than made up for it with impeccable customer service. They were welcoming, attentive, professional, and genuinely seemed to care about our experience.

Great customer service can completely change how you feel about a stay, and in this case, it absolutely did. The staff made it easy to overlook the inconveniences of the construction, and they deserve recognition for going above and beyond.

Despite the ongoing renovations during my visit, I would still rate my stay a 10/10. The majority of the front desk staff were incredibly friendly, welcoming, and informative, though a couple of team members could have been more engaged. The bartender was lovely and hardworking; she seemed a bit overwhelmed at times, but through no fault of her own as she was clearly navigating the challenges of the remodel. I thoroughly enjoyed my newly renovated king room. The accommodations were clean, comfortable, and perfectly complemented by a beautiful water view!

I love the westin in Tampa. I always stay here with my travels to Tampa. Great spot, great rooms.

I requested my vehicle through the provided QR code at approximately 8:45 PM and ended up waiting nearly an hour for my car.

After submitting the request, I still had to wait in line to pay for valet service. Even after paying, I continued waiting while multiple guests who came after me received their vehicles. Eventually, I had to approach the valet staff myself to ask about my car, and it appeared that my ticket was not even being tracked properly. Only after I said something was my vehicle retrieved.

I was told the valet was understaffed, and I understand that staffing issues happen. However, waiting nearly an hour for a paid valet service, especially after following the provided process, is unacceptable. If staffing levels cannot support the number of vehicles being accepted, the service needs to be adjusted accordingly.

After being on my feet all day, spending nearly another hour standing and waiting for my vehicle was incredibly frustrating and a disappointing end to my experience.

I cannot say enough good things about this hotel and the location. Convenientally located within walking distrance of the Convention Center for business but also for so many unique restaunts.

The hotel was immaculetly clean and the scent was so nice when you first walked in but was captured in the hallways and the room. The beds were so comfortable and the view was unbeatable.

The housekeeping team went over and beyond to ensure our stay was good and I just simply cannot say enough good things about them and the team working the valet.

My entire experience will have me recommending this property to colleagues, friends and family.

Thank you for a great experience and the most comfortable stay.

The hotel staff were very friendly and helpful. The rooms are very quiet and housekeeping staff were very thorough.

The hotel is in a great location, which made it very convenient for getting around and enjoying the area. The elevators were a bit slow. Even more frustrating, there was no option to use the stairs for regular access—the stairs were restricted to emergencies only. This made getting to and from the room unnecessarily inconvenient. The hotel is also under renovation and the pool is in a weird area.

Matt was our valet and was super friendly and helpful.

Great mid stay and I’m sure the rest will be equally as well. Valet creates the experience, warm, engaging verified arrival and departure, explained the service. Warm greeti no from Kay at the front desk, shared my preferred room type was not available yet, but she had two doubles and offered that and it was perfect! She explained renovations so we knew ahead of time, and F&B credit each day. The Westin has a wonderful unique scent that lets you know you’ve arrived. I’m here for a conference and the hotel a few steps away. Already looking forward to returning

The Westin is always a top notch location. The pillows were so soft and comfortable. The lobby smelled so good. The room was cleaned daily and it was an overall great stay.

Everything. Love the centralized location

We resided at the Westin and was treated like pure royalty from arrival until our departure. Right away we knew we were in excellent hands simply by the awesome greeting from the Valet Staff! We were greeted and blown away by the valet staff, Jonathan and Tristan, who truly earned the name "Dynamic Duo!" They operated in tandem with amazing professionalism, efficiency, precision, and trustworthiness👏👏! They should be emulated... but could NEVER be duplicated!

Shout out Anneliese for going above and beyond to make sure our daughter felt extra special on her birthday trip. From the sweet treats placed in our rooms to the hand written card wishing her a Happy Birthday. It was such a thoughtful gesture. Your kindness doesnt go unnoticed and we are so appreciative of you!! Thank you so much from our family to you!

Stayed in a newly renovated room. The bed was super comfortable and it was really nice.

In general the experience was very pleasant and uneventful, due to a number of meetings that kept me gone for the majority of my stay, as a result I had limited opportunities to interact with staff. I would say that on those few occasions, staff members were polite and professional. Cleanliness was not an issue and the overall atmosphere was positive and comfortable. Regarding the room, there were no issues however, I did request during my reservation I be given two queen beds, but was provided with one king bed on check-in, but overall due to the length of my stay, this was not a showstopper. Lastly, I'm not sure if I just overlooked it but I tend to pay with cash for items totaling $100 or less and was not able to do so on a couple of occasions as all transactions were "cashless" to my surprise.

Kind Regards,
Mr. "P"

Outstanding Service at The Westin Tampa Waterside

Our experience at The Westin Tampa Waterside was made especially memorable by the exceptional professionalism, hospitality, and customer service provided by Roberto Vasquez and Winnelle Dear.

From the planning and coordination process through our stay, Roberto and Winnelle were attentive, courteous, responsive, and genuinely committed to ensuring that our organization and guests were well taken care of. Their willingness to answer questions, address our needs, and provide assistance throughout our visit reflected the highest level of hospitality.

Their professionalism and attention to detail helped make our experience at The Westin Tampa Waterside enjoyable and successful. Service like this deserves to be recognized.

On behalf of the A.E.A.O.N.M.S. Desert of the Far East & Asia, we extend our sincere appreciation and gratitude to Roberto Vasquez and Winnelle Dear for their outstanding customer service and hospitality.

Thank you for making us feel welcomed and valued. We truly appreciate everything you did for our organization and would gladly recommend The Westin Tampa Waterside to others.

Five-star service and hospitality!

I was in Tampa for a Shriner conference. The Hotel was very clean, Room was great. location was great, had a great view from my window, the Service was good as well, no issue with noise. I really enjoy my stay.