The Allegro Royal Sonesta Hotel Chicago Loop

Hotels
•
Sonesta Hotels
8.3 (1736 reviews)
171 West Randolph , Chicago , US
+1 312-236-0123

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location, walking distance to transit/theaters/restaurants
Friendly, accommodating reception staff
Charming retro/period decor and comfortable beds
Lobby bar/coffee and daily bottled water provided
Cons:
Rooms and bathrooms are often very small/cramped
Cleanliness issues reported (mold, hair, poorly cleaned bathrooms)
No pool and no in-room tea/coffee; extra charges for some basic services
Breakfast frequently unavailable on weekends; occasional elevator and valet/parking problems
Perceived as overpriced for the level of rooms/amenities

Categories

Cleanliness
7.5
Mixed reports: several guests reported mold in the bathroom, hair and insufficient cleaning, though others noted the hotel appeared generally clean.
Service
9.2
Staff repeatedly described as friendly and accommodating at reception and for room service; lone issues around valet/parking logistics.
Location
9.6
Consistently praised: central, in the theater/Loop district, within walking distance to transport, shops and restaurants.
Room Quality
7.8
Retro, comfortable decor noted positively, but many guests found rooms and bathrooms small/cramped and lacking closet space.
Amenities
7.9
Lobby coffee, bar and daily bottled water were positives; notable negatives include no pool, occasional elevator failures, and lack of in-room tea/coffee facilities.
Value for Money
7
Several guests felt the hotel was overpriced for the standard offered, with complaints about high rates and extra charges for basic amenities.
Food and Beverage
7.8
Bar and lobby offerings received positive notes, but breakfast service was often unavailable on weekends (Sunday/Monday) during multiple stays.
Overall Experience
9.6
Generally positive overall: guests enjoyed the historic, retro atmosphere and excellent location with friendly staff, despite issues with room size, occasional cleanliness and breakfast availability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxury Boutique Hotel in Downtown Chicago

State-of-the-Art Fitness Facilities: The Allegro Royal Sonesta Hotel Chicago Loop boasts a fully-equipped fitness center with modern equipment for guests to stay active during their stay.

Gourmet Dining Options: Indulge in authentic Italian cuisine at 312 Chicago, complemented by a selection of fine wines. For a more casual setting, Bar Allegro offers a stylish ambiance to enjoy a cocktail or glass of wine.

Convenient Location: Situated in the heart of downtown Chicago, guests are just steps away from the renowned Magnificent Mile and the vibrant Theatre District, making it the perfect base for exploring the city.

Experience luxury and convenience at Allegro Royal Sonesta Hotel Chicago Loop.

Important information:

Please note: The property's cancellation policy includes any applicable taxes.

When traveling with pets, please note that an extra charge of $75 fee per stay. A maximum of 2 pet(s) per room is allowed.

Please note: The property's cancellation policy includes any applicable taxes. The hotel considers 10 or more rooms a group and different policies apply.

Room rates are subject to a daily Destination Fee of $32.00, which includes:

- Coffee and tea in the lobby each morning
- Curtain Call lobby turndown cart including sleep masks, Royal chocolates, bath salts, and floral spray
- Premium Wi-Fi
- Two bottles of water
- Access to the fitness center including a Peloton bike
- Seasonal water refresh station in the lobby
- $10 credit for use towards Legato Lounge or the Snack Bar

Overnight fee for hotel guests includes unlimited in-and-out privileges. Parking is also available for theater patrons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 24
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1736 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9.6
Room Quality: 7.8
Amenities: 7.9
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 9.6
R
Ruth • couple • ie
3
Disappointed
Pros:

Location

Cons:

The hotel looks a little tired. Rooms are tiny. Bathrooms even smaller. No yea and coffe facilities in the room. Instead they charge you and extract $35 per night for the privilege of going down to the lobby yourself to make your own teas and coffe or get water and bring it back to your room,

2026-10-29 • via Nuitee
H
Hsiang-Ting • solo_traveller • tw
10
2026-10-29 • via Nuitee
L
Laura • family_with_children • it
1
Da non ripetere
Cons:

Pessima attenzione ai clienti. Struttura sporca con muffa in bagno. Nessuna attenzione alle richieste. Molto rumorosa nonostante piano alto em vicinissima alla ferrovia

2026-10-28 • via Nuitee
N
Nicholas • couple • us
6
Pros:

The location

Cons:

The Room was smaller then expected and the price could be lower

2026-10-27 • via Nuitee
B
Bradley • couple • us
8
Pros:

Really nice old building located in the theater district

Cons:

That valet parking was closed down without prior notice, and nobody was available to help us figure out where to park. Clearly, a couple of super-expensive cars were parked right in front and had 'paid off' the valet service for such close and secure access.

2026-10-26 • via Nuitee
M
Martini • family_with_children • us
10
Pros:

Love the suite and the location of the hotel downtown. Everything in walking distance.

Cons:

No pool 😭

2026-10-25 • via Nuitee
A
Alexandre • couple • br
8
Pros:

É uma boa localização, hotel grande e bonito. Oferece café no hall e 2 garrafas de água no quarto.

Cons:

O quarto é bastante pequeno, sem armário para cabides, dificil de acomodar as malas.

2026-10-22 • via Nuitee
C
CLEO • family_with_children • us
10
Pros:

Cleanliness and customer service!

Cons:

No complaints!

2026-10-22 • via Nuitee
B
Barbara • couple • us
10
2026-10-21 • via Nuitee
S
Sandra • family_with_children • ch
9
Pros:

Très bonne situation (Loop), belle chambre, literie extrêmement confortable, très bon service d'étage. Bouteilles d'eau offertes chaque jour dans la chambre. Bar sympa dans le Lobby. Personnel très accueillant et professionnel à la réception, bons conseils pour trajet à l'aéroport.

Cons:

Rien de grave mais pas de petit-déjeuner certains jours (dimanche et lundi pendant notre séjour), cuisine fermée, peu d'info à ce sujet.

2026-10-21 • via Nuitee
R
Richard • solo_traveller • ie
4
Pros:

Central location.

Cons:

Very low standard, but very high price. Internet was slow, they couldn't tell me how fast the upgrade would be and then it disappeared as an option to upgrade. The sink wouldn't drain properly. No kitchen for breakfast for the two mornings I was there (Sunday and Monday) shocking considering the price. Tried to book another night, they couldn't deal with it at the desk, then price shot up to $700. Given the standard, rooms should never go past $200 in this premises.

2026-10-20 • via Nuitee
K
Kyra • couple • us
9
Pros:

Good location, walking distance to multiple train and bus stops.

Cons:

Slightly pricey for what you get, but it is a nice hotel.

2026-10-19 • via Nuitee
S
Sabine • extended_group • fr
9
2026-10-18 • via Nuitee
S
Samuel • solo_traveller • us
9
Cons:

hair in my shower, bathroom not cleaned properly

2026-10-18 • via Nuitee
R
Rory • couple • gb
10
2026-10-18 • via Nuitee
G
Gricelda • couple • us
10
The hotel was excellent took us back to the 20s and 30s , quite for the most part and the staff was very friendly and in
Pros:

With in walking distance to park , restaurants, shopping and public transportation I give it two thumbs up 👍👍!!

Cons:

The view from the 19th floor was not that impressive, we were looking at other people’s rooftops not very nice

2026-10-17 • via Nuitee
C
Ciaran • family_with_children • ie
8
Pros:

Location is perfect

Cons:

Elevators kept breaking

2026-10-16 • via Nuitee
A
Alexei • couple • ca
8
We had a good stay. Great location, but it can be a bit noisy
Pros:

Location

Cons:

A bit noisy. We could hear elevators from the hallway even though we were quite far from them

2026-10-15 • via Nuitee
S
Sybille • couple • fr
7
Pros:

La localisation

Cons:

Absence de petit dejeuner week end et lundi sans solution proposée
Chambre défraîchie

2026-10-14 • via Nuitee
J
Juan • family_with_children • us
10
Ideal spot to stay at especially because it had a train station less than 500 feet from the entrance.
Pros:

How centralized it was which made getting everywhere else very accessible.

Cons:

Not much to dislike honestly.

2026-10-14 • via Nuitee