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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Currency exchange
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Private check-in/check-out
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Concierge service
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Kid meals
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Fruits
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Tropical Gardens
Pampering Spa Treatments and Fitness Center
Indulge in pampering body treatments at Chi, The Spa, and stay fit at the on-site fitness center.
Diverse Dining Options
Enjoy award-winning Cantonese dishes at Shang Palace, international and Japanese cuisine at The Line and Zeniya Singapore, authentic Southern Italian cuisine at Waterfall Ristorante Italiano, and local heritage fare at The Lobby Lounge by Shangri-La.
Experience the luxury of Shangri-La Singapore with complimentary shuttle service, family-friendly amenities, and a range of facilities for a memorable stay. Book your stay now to enjoy a tropical oasis just minutes away from Orchard Road!
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
We arrived before Check In and were told we had been upgraded to a 1 bedroom suite it was not quite ready but we could partake of some Champagne in the lobby lounge while we waited for our room.
The suite 1360 had an entry hallway with the bedroom on the left and the lounge room to the right, the suite was beautifully presented and immaculately clean the colour scheme is soft yellow/golds creams and blues, in a french style with crystal chandeliers, the furnishings are high end, with luxury bedding including a pillow menu to choose your prefered type, there are plump soft towels and terry bathrobes with ample bathroom inclusions including shampoo, conditioner, liquid bath/shower gel, bars of soap, make-up remover pads, ear buds, combs, shavers, toothbrushes etc, the bath tub has a pot of bath salts.
The huge bathroom features a double vanity sink with marble top, a large seperate shower with a small corner seat with both a rainshower head and hand held, the seperate toilet has also a seperate bidet and towels provided, the bathtub is large enough for 2.
There is a seperate dressing room area and ample storage a built in safe.
The bedroom features a small refrigerator with stocked mini bar which was included, a makeup vanity/seating area with magnifying lighted mirror, a credenza with a coffee pod machine & selection of pods, a good selection of teas, kettle, tea pot, cups, glasses, etc.
There are 2 televisions one in the bedroom and one in the lounge, pleanty of seating, these rooms are ideal if you are travelling with lots of friends or family as you would only need for one of the couples to get a 1 bed suite as the lounge room would be ideal for a gathering.
The lobby lounge was serving alcoholic beverages from 12 pm to 10 pm including Champagne.
There is nothing I did not like about this hotel and experience.
Nothing. Was not treated as customers should be.
Counter checking in did nothing to make our stay easy. Instead was told I was rule by assistant customer relations, not even a duty manager to give me a full explanation of why my room was not kept clean with fresh towels etc......
Very disappointed with such 5 stars hotel.
I stayed at the Shangri-La with my husband and our two young boys this month. It is a rare combination of five star luxury and family-friendly services. The buffet at the Line Restaurant with its extensive selection and dedicated kids' play area was a particular hit with our two, as was the beautiful pool, splash park, walking trail past the koi and terrapins, and Bubs play centre (very convenient for killing time during spells of inclement weather). Little touches like a beautiful tent bed set up in a window alcove in the deluxe family room, and the free laundry and pantry services for families, contributed to the easy experience for parents as well as kids. All staff from managers to cleaners were knowledgeable, professional and friendly - special shout-out to Paul at Waterfall restaurant where we spent several very enjoyable lunchtime and evening meals. Will definitely return.
Staff, meals, the pool, all very good
Nothing except the 2 befs were basicalky singles and the roll out bed couodnt be slept on as it was way too hard. Msde it difficult with 2 adults, 2 kids.
I have always wanted to stay at the SHANGRILA but affordability for me was always an issue. We were in Singapore celebrating our 40th wedding anniversary and decided to spoil ourselves. I mentioned our anniversary to our check in lady Jas. She organised a free breakfast and cake in our room. Thanks so much for spoiling us. The property is gorgeous. The beds very comfy and the location is great! Super clean too.
Thanks for your hospitality Shangrila
Incredible service and very impressive resort and room
Great amenities.
There were no plug-in points near the bed which doesn’t make sense. The front desk staff at the valley wing need better training - didn’t feel welcomed by them at all or the staff at the lounge. Won’t recommend. I had booked a room for two guests for the duration of my stay and was entitled to free breakfast, afternoon tea and cocktails meant for two guests. My second guest arrived later and when we went for breakfast, the guy at the valley wing breakfast room said the room was only booked for one (his tone was rude). Later I found out that the front staff adjusted the number of room occupants to 1 when I clearly said that that I and another person were occupying the room. The second guest had checked out earlier so I brought a friend to have afternoon tea with which was part of my package but I had to pay for my friend because they were not the second guest. I didn’t understand why the valley staff were so nitpicky over such details. When I was checking out, the staff almost erroneously charged me for a spa treatment that I had already paid for. Keep your receipts in case they accuse you of not paying.
Food was ok, but not great. I ordered room service every day during my day and sadly the best order was the fish and chips. Overall, not a pleasant stay.
Some one pooed in the pool and closed it for the entire day. And don’t forget your physical credit card…you can’t do anything in the hotel in terms of charging without it! It’s 2026….get digital Shangri La!!!!
We loved the facilities for the children, particularly the splash playground
Breakfast was fantastic. Staff were fantastic. You just stay in the Valley Wing though as you get so much more. Better restaurants, afternoon tea, evening canapés and a bar with free flowing drinks until 10pm each evening.
Couldn’t find anything.
We booked the Shangri-La for 3 nights for our honeymoon. We opted for the Valley Wing and were so glad we did. Do not book the other two wings - this one is exceptional.
We arrived at 10am and our room was already ready. We had a deluxe Double. Check in was very easy and a private entrance meant it was peaceful and quiet. We were shown to our room and it was spacious and immaculate. A lovely little letter to welcome us.
The benefit of staying in the Valley Wing means you have access to numerous inclusive benefits. A complimentary champagne afternoon tea each day from 2pm, complimentary (and exceptional) canapés at 5pm. Then complimentary drinks in the lobby bar until 10pm. The champagne is free flowing (Veuve Cliquot) and other cocktails and drinks are all included as well.
The service is impeccable and it really made our first 3 nights of our honeymoon.
It has been a wonderful and memorable stay in Singapore. Absolutely nothing to fault. Keep it up.
服务很好
行政酒廊太单一了，没有鲜榨果汁和其他零食
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