Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Excellent food and beverage options
Cons:
Improvement needed in water flow for showers
High cost for kids club

Categories

Cleanliness
9.13
Cleanliness was generally mentioned as being good, but not overly emphasized.
Service
9.6
Staff provided exceptional service throughout the stay.
Location
9.14
Excellent location being a short walk from Orchard Road.
Room Quality
9.09
Rooms are described as a good size and well-maintained.
Amenities
9.12
The hotel has a variety of great amenities, including a pool and kids club.
Value for Money
9.08
General sentiment suggests it offers good value given the experience.
Food and Beverage
9.13
Food quality was highly praised including breakfast and afternoon tea.
Overall Experience
9.3
Overall experience was exceptional and guests expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:06

Property Description

Luxurious Accommodation in Tropical Gardens

Pampering Spa Treatments and Fitness Center
Indulge in pampering body treatments at Chi, The Spa, and stay fit at the on-site fitness center.

Diverse Dining Options
Enjoy award-winning Cantonese dishes at Shang Palace, international and Japanese cuisine at The Line and Zeniya Singapore, authentic Southern Italian cuisine at Waterfall Ristorante Italiano, and local heritage fare at The Lobby Lounge by Shangri-La.

Experience the luxury of Shangri-La Singapore with complimentary shuttle service, family-friendly amenities, and a range of facilities for a memorable stay. Book your stay now to enjoy a tropical oasis just minutes away from Orchard Road!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

9.2
Based on 3289 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
K
Karen • family_with_children • sg
9
2026-09-19 • via Nuitee
E
Eunice • family_with_children • sg
8
2026-09-19 • via Nuitee
C
Chang • solo_traveller • my
10
2026-09-19 • via Nuitee
D
DAWN ANNE • couple • au
9
Pros:

Staff very friendly and helpful

Cons:

Smoking area , could of had seating

2026-09-19 • via Nuitee
L
Lee • family_with_children • kr
10
2026-09-17 • via Nuitee
D
Donald • solo_traveller • sg
10
Pros:

Horizon club offerings

2026-09-17 • via Nuitee
D
Donald • solo_traveller • sg
10
2026-09-17 • via Nuitee
K
Kate • family_with_children • au
9
2026-09-16 • via Nuitee
Z
zeshan • couple • pk
10
2026-09-15 • via Nuitee
M
Mykha • family_with_children • ph
10
Awesome
Pros:

Location, staffs are friendly and approachable.

2026-09-13 • via Nuitee
N
Nariae • family_with_children • at
6
2026-09-12 • via Nuitee
J
Jean-Philippe • couple • fr
9
Parfait pour un séjour à la fois de détente et professionnel de détente
Pros:

Le confort, la piscine et l’espace de détente. On a pas l’impression d’être dans une ville.

Cons:

Ce n’est pas très central

2026-09-12 • via Nuitee
R
roncrosbie24 • family_with_children • gb
9
I really loved the hotel, stayed in many 5 star hotels this was as good as it gets.
Pros:

I was in a wheelchair, mostly accessible but some room for improvement. For example the cocktail bar only accessible up stairs, other areas required circular routes to access. Getting in lifts at busy times very difficult no priority. Had to give up on breakfast in the kitchen restaurant as I could not get around. I think perhaps the hotel could ask a member of staff to move around in a chair for a day or two. There were quite a few smaller problems (irritating if you are in a chair) however staff always tried to help.

Cons:

As a disabled person my room was very good, except opening and closing the door was difficult at best, really struggled.

2026-09-12 • via Nuitee
T
Terry • couple • au
8
Room was tired
2026-09-09 • via Nuitee
H
hiroki • solo_traveller • jp
10
2026-09-09 • via Nuitee
D
Drumstick • solo_traveller • gb
10
Pros:

Everything from the facilities to the staff. Absolutely wonderful hotel.
Looking forward to a return visit.

.

Cons:

Couldn't stay longer.

2026-09-08 • via Nuitee
D
Daniel • family_with_children • gb
10
2026-09-08 • via Nuitee
E
Esmee • family_with_children • nl
10
Fantastisch! We hebben heerlijk genoten!
Pros:

Prachtig onderhouden, vriendelijke en behulpzaam personeel. Al met al een geweldige ervaring.

Cons:

Het was erg druk bij het ontbijt waardoor de wachttijd af en toe wel langer was

2026-09-07 • via Nuitee
B
Bless • solo_traveller • ae
7
2026-09-07 • via Nuitee
K
Ka Hang Andy • family_with_children • hk
9
Excellent
Pros:

Nice breakfast, nice hotel staff

Cons:

The valley wing was a bit old, but certainly it felt classy

2026-09-06 • via Nuitee