Sheraton Raleigh Hotel

Hotels
•
Sheraton
8 (396 reviews)
421 South Salisbury Street , Raleigh , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor room maintenance
Limited amenities

Categories

Cleanliness
8.14
Overall, the hotel maintained a clean environment as mentioned multiple times.
Service
8.61
Many reviews noted the friendliness and helpfulness of the staff, contributing to a positive service experience.
Location
9.15
Guests praised the location highly, citing its proximity to attractions and amenities.
Room Quality
7.1
Mixed reviews on room quality with issues like maintenance and outdated features mentioned.
Amenities
7.13
Some amenities were satisfactory, but there were complaints about breakfast options and lack of some facilities.
Value for Money
8.09
While some found it worthwhile, others noted that the experience may not justify full price.
Food and Beverage
7.64
Food options received mixed reviews, ranging from good to being overpriced and not satisfactory.
Overall Experience
8.11
Generally positive experience with several shortcomings noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:33

Property Description

Luxurious Amenities
Indulge in the hot tub or break a sweat at the fitness centre, all within the premises of Sheraton Raleigh Hotel.

Convenient Location
Located just minutes away from popular attractions like Lincoln Theatre and Raleigh Station, our hotel offers easy access to the Duke Energy Center of Performing Arts and the Raleigh Convention Center.

Exquisite Dining Experience
Savor modern Italian cuisine at Jimmy V’s Osteria + Bar, boasting the city's largest outdoor covered patio. From breakfast to dinner, delight in culinary delights during your stay at Sheraton Raleigh Hotel.

Experience comfort, luxury, and convenience all in one place at Sheraton Raleigh Hotel. Book now for an unforgettable stay!

Important information:

Oversize vehicles may be parked in a nearby parking garage for USD 40 per day.

Valet parking is available for USD 28 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 396 reviews
Cleanliness: 8.14
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
R
Ragland • solo_traveller • us
10
Excellent Hotel!!
Pros:

I loved how close it was to the red hat amphitheatre and the museums and restaurants. It was quiet, and clean and beautiful. The staff was very courteous.

Cons:

Not really a complaint. Upon check in there was a moment where they had trouble finding my reservation because my first and last name had been reversed in their system. But the confusion only lasted a few moments and I had no other problems during my stay.

2026-05-19 • via Nuitee
G
Gregory • family_with_children • us
7
Pros:

Convenient to restaurants and the convention center

Cons:

When we arrived 2 hours after check in our room was not ready. I understand being short staffed and extremely busy but we didn’t get our room until 3 & a half hours after check in. My plan was to get there early enough for my daughter to get ready in the room so she could make her two hour call time for Dance that evening and it didn’t happen. However the staff was very friendly and respectful and did give us free breakfast for both mornings we were there. The staff did make everything right and went above and beyond for our stay

2026-05-14 • via Nuitee
D
Dennis • solo_traveller • us
10
Cons:

extremely expensive - $300 for one night is super expensive

2026-05-11 • via Nuitee
A
Artur • extended_group • pl
7
Pros:

Lokalizacją

Cons:

Amerykańska toaleta się zatkała, po zgłoszeniu czekaliśmy 6 godzin aby w końcu ktoś ją przetkał.

2026-05-03 • via Nuitee
M
MANISH • solo_traveller • in
3
2026-05-01 • via Nuitee
M
Maria • solo_traveller • us
8
Decent but not worth the price.
Pros:

Great location but parking was horrific.

Cons:

Extremely overpriced.

2026-04-17 • via Nuitee
T
Tina • family_with_children • de
9
Würde wieder dort übernachten
Pros:

Gute Lage, sehr sauber

Cons:

Gehört nicht wirklich zum Hotel, aber die Bar ist ungemütlich und nicht sauber und einladend. Aber gibt genug Alternativen.

2026-04-16 • via Nuitee
S
Seaborne • solo_traveller • us
10
Pros:

The staff was friendly. Beds were super comfy. The location was very convenient.

Cons:

It was very little lighting in the room. Just 2 dim lamps.

2026-04-13 • via Nuitee
B
Bridgette • couple • us
4
I would not pick this hotel again.
Pros:

The lobby was nice and where it was located at

Cons:

The room would not get cold. Even with the AC on it felt very muggy and very humid in the room. I was there in the beginning of March. For the price of the room it was not worth it for just a bed, tv, and a fridge. The water pressure was horrible. I spend about 800 for 2 nights.

2026-04-11 • via Nuitee
N
Nicole • couple • us
10
Very pleased and I will stay again
Pros:

Staff lovely and helpful. Really great lounge on 17th floor for snacks and light breakfast.. staff really great. Chris helped us with bags and driver to the airport. Really made the trip nice. Check in and out easy.

Cons:

Nothing. Everything we needed.

2026-04-01 • via Nuitee
L
lisaoA7852KN • Business
2
Nope.
Pros:

Terrible stay overall. I was told on check-in that they would turn over my room every 3 days, unless otherwise specified. Well, it looked like they'd done nothing but change the bedding and take out the trash in this room for the last 3 YEARS. The room was FILTHY, with just little crumbs and debris and stuff all over the floor and on the table. I didn't want to take my shoes off in there at all. They definitely needed to run a vacuum in there. The bedding looked clean, but then, who really knows... The shower didn't drain properly and I stood ankle deep in water the whole time. I needed to hold down the handle for a while to get the toilet to flush each time. The bathroom sink dripped. The coffee maker was missing the little basket in which to place the coffee packet. When I arrived at the front desk at 4:30am with this complaint, I was told that maintenance would be in at 6:30. When I Asked, "So, what's the plan?" The rude front desk girl repeated, "Maintenance won't be in til 6:30." She didn't offer to take my room number to have a new basket or replacement coffee machine brought up later. She didn't apologize on behalf of the hotel, or express anything but passive aggressive annoyance with me for asking the question. In my search afterwards, I also learned that you basically can't buy a coffee anywhere in walking distance until 6:00am or 7am, either. I called the front desk later that morning to notify them again that I would like a new basket or coffee maker. I was told that it would be sent up to my room. By afternoon, it hadn't arrived. So, I went to the front desk and told another person there (by now the THIRD time). I was told again that they would have housekeeping bring it up to me. Housekeeping brought A basket, but it was not THE basket that fits my coffee machine. Finally, they just brought me a new machine. But seriously...how hard is it? Anyway, I do not recommend this hotel.

2026-03-24 • via Tripadvisor
C
CJ • family_with_children • us
10
Pros:

Very quiet, clean, and stylish.

2026-03-18 • via Nuitee
E
Eduardo • family_with_children • us
1
Pros:

Nothing, unpleasant stay, staff was not friendly

2026-03-08 • via Nuitee
K
Kim • family_with_children • us
10
2026-01-24 • via Nuitee
Y
Yekaterina • family_with_children • us
5
Pros:

Convenient location to Convention Center

Cons:

Dirty and dated rooms

2026-01-20 • via Nuitee
S
Steven • couple • us
5
Adequate services at a big price.
Pros:

hotel staff was pleasant- agreed to a (slightly) later checkout time,

Cons:

We got very basic services at what we believed to be a high cost. for example, very minimal amount of towels in bath, no written material describing hotel services, early (11 am) checkout time, absolutely no wasted space. Everything about the room was about efficient use of space with nothing extra provided.

2026-01-19 • via Nuitee
S
Serap • family_with_children • us
5
Not bad , not good
Pros:

Location

Cons:

It was really hard to get inside for checking, nobody help for carry baggage, coffe shop close really early , not opening Monday morning, we told the receptionist we will do late check out , because we were taking class until 12 , he said ok , but he didn’t put notice , other receptionists were bad talking to us because we were late , pillows are really bad , not coming back this hotel

2026-01-19 • via Nuitee
R
Rachel • extended_group • us
10
2026-01-19 • via Nuitee
M
Michael • family_with_children • us
7
Elevators are slow and one was completly not operating. I would be concerned.
Pros:

The room wa cozy

Cons:

One elevator was down and no sign was on it to indicate. Dozens of People were waiting on 2 Elevators
Room Service was to expensive and we could not eat in the restaurant because of a large convention that was given preference.

2026-01-19 • via Nuitee
D
David • solo_traveller • us
9
2026-01-17 • via Nuitee