Sheraton Denver West Hotel

Hotels
•
Sheraton
7.8 (513 reviews)
360 Union Boulevard , Denver , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Convenient location
Comfortable beds
Better than average breakfast
Cons:
Ongoing construction
Issues with cleanliness
Inconsistent room quality

Categories

Cleanliness
6.69
Some confusion and disappointment due to ongoing renovations, with reports of worn furniture and stained sheets.
Service
8.66
Staff were consistently described as friendly and attentive despite renovation disruptions.
Location
8.7
Convenient location with good proximity to local attractions like Red Rocks.
Room Quality
7.15
Rooms were comfortable but not always up to expectations due to renovation issues.
Amenities
7.68
Good facilities including a restaurant and bar, but some amenities were unavailable due to renovations.
Value for Money
8.14
Overall acceptable value considering ongoing renovations and price adjustments.
Food and Beverage
7.69
Breakfast praised as better than average for a hotel.
Overall Experience
7.66
Mixed experiences due to construction but enjoyed service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:16

Property Description

Stunning Views and Modern Amenities
Enjoy breathtaking views of the Rocky Mountain foothills from our downtown Denver hotel. Experience modern amenities and spacious accommodations just moments away from top points of interest.

Convenient Location
Explore Denver with ease as we are within walking distance to the Denver Art Museum, Colorado Convention Center, and the state Capitol building. Golf courses, shopping centers, and top-rated restaurants are also easily accessible.

Luxurious Features
Relax and unwind while taking in the city's skyline views. Stay connected with wireless internet and keep fit at our state-of-the-art fitness center. Don't forget to visit our on-site gift shop and make use of our versatile meeting and banquet facilities.

Book your stay at the Sheraton Denver West Hotel for a memorable experience in the heart of Denver.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEN

Location

Guest Reviews

7.8
Based on 513 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 7.66
C
Christian • solo_traveller • ch
8
2026-09-14 • via Nuitee
D
Dominic • couple • de
8
Pros:

Renovierte Lobby
Freundliches Personal

Cons:

Zimmer etwas in die Jahre gekommen

2026-09-02 • via Nuitee
K
Kelly • couple • us
10
Pros:

Clean

Cons:

Wish they would have told us about members area earlier in stay

2026-08-29 • via Nuitee
J
JIANPING • couple • us
9
2026-08-28 • via Nuitee
J
John • solo_traveller • us
9
Pros:

Easy location to find and to move about the city.

Cons:

Couldn't find the ice machine on our floor

2026-08-23 • via Nuitee
M
Monte • couple • us
4
Probably won't rebook until we learn if all the rooms have been renovated.
Pros:

breakfast was awesome, staff excellent

Cons:

The rooms. We had two rooms during our stay because the first room was handicapped accessible, (didn't like the shower set up). After moving to our new room, it was apparent it needs complete remodeling. The curtains were literally moth-eaten. The lobby, lounges, bar area, and restaurant are first rate, we were impressed, and the staff was great. But the rooms....

2026-08-14 • via Nuitee
J
Jill • couple • us
9
2026-08-07 • via Nuitee
9
946nidad • Business
2
DO NOT STAY HERE!!
Pros:

Highly disappointed with my stay at the Sheraton Denver West Hotel. My room had several maintenance issues, including spiders in the shower, a leaking showerhead that dripped constantly, a burned-out light, and a non-working iron. These issues made it clear the room had not been properly maintained.

To make matters worse, the hotel’s resolution was to offer loyalty points instead of a partial refund or discount for a room that was not fully functional. I expected much better from a Sheraton and hope the hotel improves both its room maintenance and customer service. I would definitely reconsider if you are planning to stay here.

2026-08-05 • via Tripadvisor
L
LORI ANN • solo_traveller • us
7
Fair,,, For the price little disappointed
Pros:

View from my 12 floor room!
Size of room was good
Bar area & morning hot water/ coffee
Parking

Cons:

The bed in my room was AWFUL
Big wore out piece where it looked like someone large had slept in the same place for a long time!!!
Big hump. Terrible! The toilet barely flushed ,,
My room was not ready when I checked in and I waited 30 minutes in foyer,,, little chaotic

2026-07-14 • via Nuitee
G
Gunhild • couple • us
9
Pros:

The open reception/bar area was very nice. The staff were very helpful with a issue we had in our room.

2026-07-06 • via Nuitee
K
Kim • couple • us
4
Pain in the ass dealing with Sheraton and charges on my reservation
Pros:

Location

Cons:

They charged me multiple times for a room and applied additional charges not made by me to my card. They now won’t answer the phone to handle my issue.

2026-07-01 • via Nuitee
C
charles • couple • us
8
Pros:

Location is good with grocery, restaurants, and services nearby

Cons:

Slightly over priced for what it is

2026-06-25 • via Nuitee
F
Francisco Agustin • couple • us
9
2026-06-22 • via Nuitee
J
Jodi • solo_traveller • us
8
Don't count on a free breakfast listed under amenities.
Pros:

Everyone & everything was great except for being misled about breakfast being included.

Cons:

Saying "amenities include" & having breakfast listed under that was not what happened. We went down to breakfast & were informed that only people who paid full price for the room could get their breakfast included. Rooms paid for at a discount meant meant each person would need to pay $21.99/person to eat breakfast. Misleading advertising & welcome email re: the breakfast.

2026-06-15 • via Nuitee
L
LaMarr • family_with_children • us
10
Amazing guest service was above and beyond! The lady who had pink hair was so kind. The start to our mother daughter tri
Pros:

Beautiful from the moment you step into the building.

Cons:

Easy to get to and easy to get around. Parking was a little annoying but nothing crazy.

2026-05-31 • via Nuitee
B
Baca • family_with_children • us
4
2026-05-30 • via Nuitee
S
Sonia • couple • us
10
Pros:

Ser ice was great clean and comfortable

2026-05-24 • via Nuitee
B
Bobbi • solo_traveller • us
8
Pros:

Big rooms- I love the hallway entrance especially when sharing a room because the bathroom is small.
Lots of mirrors and gorgeous mountain views.
Best part is close to Red Rocks!
Beautiful renovations underway!
Privacy - you can't use the elevator without a key card

Cons:

No room service menu

2026-05-10 • via Nuitee
D
Darryn • solo_traveller • us
8
2026-05-04 • via Nuitee
S
Sandra • couple • us
10
2026-05-02 • via Nuitee