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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Public transport tickets
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Kid-friendly buffet
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Thistle London Marble Arch offers stylish rooms with Hypnos beds, Smart TVs, and Nespresso® machines. Guests can enjoy complimentary toiletries, bathrobes, and a work desk for ultimate comfort.
Impressive Business Facilities
With 13 meeting spaces accommodating up to 500 people, a business center, and on-hand audio/visual team, this hotel is perfect for corporate events. Stay productive with gym facilities available on-site.
Dining Excellence
Indulge in classic steaks and seasonal dishes at The Grill, or enjoy a variety of wines, spirits, and local ales at The Bar. Start your day with an A La Carte breakfast and grab a coffee or snack from The Deli counter.
Experience luxury and convenience at Thistle London Marble Arch. Book your stay now to enjoy unlimited WiFi, free minibar, and a prime location near Hyde Park and the West End.
Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.
Please note only guide dogs are allowed.
Guests are required to show a photo identification and credit card upon check-in.
If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.
Please note that all Special Requests are subject to availability and additional charges may apply.
Please note the name on the card used to secure the reservation must match the name of the guest.
25% off parking at Q parking lot Marble arch for residents only.
Q-Park Marble Arch Cumberland Gate London W2 2ETPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 16 years old stay for £50 per person per night when using an existing bed.
People 3 years old and over stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
Room was spacious , beds super comfy, good selection of food for breakfast
Got an upgrade and offered free breakfast due to miscommunication with brekkie restaurant.
Was told had access to free mini bar.....hahahha.....water and coke in fridge!!
Lifts have a mind of their own ! Up down up down ....!!
The location
The room
This hotel is HUGE--it takes up seemingly a whole city block! Given that, its entrance is unprepossessing--on the street level and you have to go up to get to reception. The signage is in English and Arabic, so that tells you what clientele to expect. Lots of business travelers, and the reception desk is efficient but the waiting area is small. Inside it's clean and modern, but you may have to walk a literal block to get to your room. It had the best tea service setup I saw in a room. Your view could be anything from a bustling city street to a brick wall. We were only there one night so everything was perfectly adequate, and breakfast was great, including made-to-order omelettes.
The hotel is strategically located for exploring all parts of London, right next to a tube station and several bus lines. The rooms are quite large and quiet, although the beds aren't very comfortable. The continental breakfast offers plenty of choices. If you go during weekends or holiday days after 8:30, you'll have to queue for a table; on other days, it's fine. The elevators need a software upgrade: they often skip the designated floor and it took a while to get one.
The location is very good. Close to Hyde park and Oxford street.
I stayed at The Thistle in 2025 and had a truly excellent experience. This time, though, the staff seemed less attentive. The luggage drop‑off was rather chaotic, and at breakfast we were somewhat overlooked.Parul was the clear exception — she was fantastic: helpful, friendly, and very professional.
كانت الغرفه حاره والموكيف سي
تكيف
Just the location
The hotel is so crowded. I couldn’t sleep due to the noise. Noise from the other rooms, people walking outside the room and its sound like they r next to me. The housekeeping cleaning in front of the room and by the vacuum machine they knocking the door four times during my 9 night stays.
There is no one will answer the calls when you call the operator or the reception. They trolly which I requested took more than 25 minutes then I curried all the suitcases myself because I don’t want to miss my flight.
The breakfast didn’t worth it. The stuff some of them don’t understand English
It wasn’t nice stay for me
The location and the cleanliness was good
The staff were terrible. Very slow. Check in was the worst experience. The lady who checked me in said our room wouldn't be ready until 2pm when it was 1pm. I paid. I waited. Came back at 2, still not ready. Came back at 3pm and the lady who checked me in didnt speak to me once. Didnt provide any customer service. She was training another girl at the same podium. Then the lady walked off without saying why. The lady who was being trained just stood there in silence and didnt apologise who make me feel okay in any way. The lady checking me in left for about 10 minutes. Nobody said why. It was infuriating. Then when she came back she still did not apologise. She carried on typing on her computer then gave us the keys. Shocking. The worst customer service.
Nothing
One of the worst experience
Lousy rude staff they did not knew anything from check in to checkout
Room was smelling
Phone not working
After paying 500 gbp per night no height in room humming sound coming from air condition complained many times no one attended
Room was facing the wall
Breakfast was lousy
Furniture was broken
Absolute run down condition
Should be 2 star property total fraud
Location, bag care.
Elevator late , air-conditioning poor ,
Hotel room was lovely and clean :) staff super friendly!
Went for food and drinks and cant thank ARI enough! Friendly and catered to our needs ( we were the 3 scottish girls on a work trip back in june. .. sorry for the late review! I misplaced my card) he is an asset to your hotel really made our experience welcoming and done it with a smile! Thank you Ari!
The location was perfect. Close to Oxford street. Breakfast was great with plenty of allergen options. Parul (in the serving staff) gave great service at breakfast. Attentive and friendly.
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