The Marble Arch Hotel, by Thistle

Hotels
•
Thistle
9 (11889 reviews)
Bryanston Street, Marble Arch , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Amenities
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7.46
There were reports of poor room cleaning service.
Service
9.93
Multiple positive mentions of staff friendliness and helpfulness.
Location
9.47
Frequent praise for the hotel's convenient location.
Room Quality
8.42
Rooms are described as spacious and comfortable.
Amenities
9.45
Amenities like breakfast were positively reviewed.
Value for Money
8.91
Standard quality for this hotel tier.
Food and Beverage
8.96
Breakfast choices were diverse and satisfying.
Overall Experience
9.43
Overall positive experiences outweigh the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:38

Property Description

Luxurious Accommodations
Thistle London Marble Arch offers stylish rooms with Hypnos beds, Smart TVs, and Nespresso® machines. Guests can enjoy complimentary toiletries, bathrobes, and a work desk for ultimate comfort.

Impressive Business Facilities
With 13 meeting spaces accommodating up to 500 people, a business center, and on-hand audio/visual team, this hotel is perfect for corporate events. Stay productive with gym facilities available on-site.

Dining Excellence
Indulge in classic steaks and seasonal dishes at The Grill, or enjoy a variety of wines, spirits, and local ales at The Bar. Start your day with an A La Carte breakfast and grab a coffee or snack from The Deli counter.

Experience luxury and convenience at Thistle London Marble Arch. Book your stay now to enjoy unlimited WiFi, free minibar, and a prime location near Hyde Park and the West End.

Important information:

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note only guide dogs are allowed.

Guests are required to show a photo identification and credit card upon check-in.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note the name on the card used to secure the reservation must match the name of the guest.

25% off parking at Q parking lot Marble arch for residents only.
Q-Park Marble Arch Cumberland Gate London W2 2ETPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 16 years old stay for £50 per person per night when using an existing bed.
    People 3 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 11889 reviews
Cleanliness: 7.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
S
SUHAIL • extended_group • sa
1
Pros:

لاشي

Cons:

كله تعبان

2026-06-13 • via Nuitee
V
VIMAL • extended_group • in
5
2026-06-13 • via Nuitee
T
Tara • couple • gb
10
Loved our stay at hotel
Pros:

Great location

2026-06-13 • via Nuitee
J
Jo-anne • solo_traveller • au
7
2026-06-13 • via Nuitee
K
Khaled • couple • ae
8
The hotel is not part of any hotel chain or group. The hotel is not part of any hotel chain or group.
Pros:

The hotel is excellent in terms of location, the rooms are very good in size, and the cleanliness is very good. I would like to thank the employee Serena for her cooperation.

Cons:

The escalator in the entrance is somewhat annoying.

2026-06-13 • via Nuitee
V
VIMAL • extended_group • in
5
2026-06-13 • via Nuitee
K
Khalid • couple • sa
10
2026-06-12 • via Nuitee
N
Nana • solo_traveller • gh
7
Not really impressed
Pros:

Location was perfect

Cons:

I had to pay for common ice

2026-06-12 • via Nuitee
N
Nawaf • couple • gb
10
2026-06-12 • via Nuitee
A
Amr • extended_group • eg
5
2026-06-12 • via Nuitee
A
Abdulaziz • family_with_children • kw
10
2026-06-12 • via Nuitee
K
Khaled • couple • ae
10
Pros:

The location is excellent, the rooms are excellent, and the hotel staff are helpful. I especially want to thank Serena very much.

Cons:

Escalator in the hotel entrance

2026-06-12 • via Nuitee
A
Anubhav • couple • nl
10
2026-06-12 • via Nuitee
M
Mohamed • solo_traveller • ae
8
2026-06-11 • via Nuitee
M
Mohamed • family_with_children • ae
8
2026-06-11 • via Nuitee
E
Elizabeth • couple • au
7
Pros:

It was central location

Staff were helpful at the hotel

Mekdes who was serving me at breakfast was very helpful , cheerful and pleasant .

Cons:

Few steps at the front of the building

2026-06-11 • via Nuitee
S
SAAD • couple • sa
10
Location and friendly staff.
Pros:

Location and friendly and supportive staff, especially the Spanish girl Martian if not mistaken she checked me first then was completed afterwards with another.
She was polite professional and cooperative.

Cons:

Location

2026-06-11 • via Nuitee
A
Aisha • couple • kw
6
عاديه جدا
Pros:

الموقع وكبر حجم الغرفه

Cons:

الغرفه لايوجد فيها اي فوط ولا اي مستلزمات على الطلب ويتاخرون

2026-06-11 • via Nuitee
J
Joana • family_with_children • pt
10
2026-06-10 • via Nuitee
S
Sahar • family_with_children • ae
7
Pros:

Perfect Location, was big room and very nice and enough for four in each room especially that room o booked, mostly staff very friendly and very nice people especially that lady Turkish working in reception very nice girl and friendly

Cons:

Some staff especially who’s answering the phone if need things they are not nice and they don’t know how to talk with customers I think they need to learn how communication with others also some issues with air conditioner in some rooms please fix this issue also especially with hot weather but overall I like this hotel near every thing and feeling comfortable there

2026-06-10 • via Nuitee