The Marble Arch Hotel, by Thistle

Hotels
•
Thistle
7.6 (12710 reviews)
Bryanston Street, Marble Arch , London , GB
+44 20 7523 5060

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Good/plentiful breakfast
Friendly and helpful staff (in many cases)
Manager accommodated room change when requested
Some rooms are spacious
Rooms were sometimes cleaned on time
Cons:
Poor or inconsistent cleanliness ('not clean at all', 'النظافة متوسطة')
Unprofessional service at checkout (1.5-hour delay unloading bags)
Some rooms small; mattresses too soft
No swimming pool; small/outdated gym
Bathrooms lack shattaf (water hose)
Inconsistent overall experience between guests

Categories

Cleanliness
5.5
Multiple guests reported poor or only average cleanliness (e.g., 'not clean at all', 'النظافة متوسطة'), despite a few mentions of timely room cleaning — overall below expectations.
Service
6.8
Mixed service: several guests praised friendly/helpful staff and an accommodating manager, but there are serious complaints about unprofessional handling at checkout (1.5-hour wait to unload bags).
Location
10
Consistently praised across reviews as an excellent/very good location with many shops and restaurants within walking distance.
Room Quality
7.2
Mixed reports: some guests noted large rooms, others complained rooms were very small; mattresses were reported as too soft in at least one review.
Amenities
7.1
Amenities are basic: breakfast is good, but there is no swimming pool, the gym is small and has older equipment, and some expected bathroom fixtures (shattaf) are missing.
Value for Money
7.6
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast repeatedly described as delicious and plentiful (positive mentions in multiple reviews).
Overall Experience
7.6
Mixed overall: very strong location and good breakfast but marred by cleanliness issues and some poor/unprofessional service incidents; overall averages out to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations
Thistle London Marble Arch offers stylish rooms with Hypnos beds, Smart TVs, and Nespresso® machines. Guests can enjoy complimentary toiletries, bathrobes, and a work desk for ultimate comfort.

Impressive Business Facilities
With 13 meeting spaces accommodating up to 500 people, a business center, and on-hand audio/visual team, this hotel is perfect for corporate events. Stay productive with gym facilities available on-site.

Dining Excellence
Indulge in classic steaks and seasonal dishes at The Grill, or enjoy a variety of wines, spirits, and local ales at The Bar. Start your day with an A La Carte breakfast and grab a coffee or snack from The Deli counter.

Experience luxury and convenience at Thistle London Marble Arch. Book your stay now to enjoy unlimited WiFi, free minibar, and a prime location near Hyde Park and the West End.

Important information:

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note only guide dogs are allowed.

Guests are required to show a photo identification and credit card upon check-in.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note the name on the card used to secure the reservation must match the name of the guest.

25% off parking at Q parking lot Marble arch for residents only.
Q-Park Marble Arch Cumberland Gate London W2 2ETPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

7.6
Based on 12710 reviews
Cleanliness: 5.5
Service: 6.8
Location: 10
Room Quality: 7.2
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 9
Overall Experience: 7.6
S
Simone • family_with_children • at
9
Ansonsten alles perfekt 👌
Pros:

Alles sehr gut….Lage, Sauberkeit, Frühstück, Freundlichkeit.

Cons:

Einen kleinen Punktabzug gibt es leider für die Matratzen, da diese insgesamt sehr weich waren. Besonders die Matratze des Zustellbettes ließ hinsichtlich des Schlafkomforts sehr zu wünschen übrig. Glücklicherweise wurde das Bett von einem Kind genutzt, das sich daran (noch) nicht störte. Für einen Erwachsenen wäre es jedoch kaum zumutbar gewesen, darauf zu schlafen.

2026-10-31 • via Nuitee
A
andrew • couple • gb
9
2026-10-31 • via Nuitee
M
mazen • couple • sa
1
2026-10-31 • via Nuitee
S
salem • couple • kw
1
تجربة سيئة ومخيبة للآمال بكل المقاييس. الغرف صغيرة جداً، والخدمة دون المستوى، والنظافة متوسطة ولا ترتقي لمستوى الفندق. ا
Pros:

تجربة سيئة ومخيبة للآمال بكل المقاييس. الغرف صغيرة جداً، والخدمة دون المستوى، والنظافة متوسطة ولا ترتقي لمستوى الفندق. الميزة الوحيدة هي الموقع الممتاز. أما عند تسجيل الخروج، فانتظرنا ساعة ونصف حتى يتم إنزال الحقائب، مع أسلوب تعامل سيئ جداً وافتقار واضح للاحترافية والاهتمام بالضيوف. للأسف تجربة لا تستحق التكرار، ولن أعود لهذا الفندق مرة أخرى، ولا أنصح به.

Cons:

تجربة سيئة ومخيبة للآمال بكل المقاييس. الغرف صغيرة جداً، والخدمة دون المستوى، والنظافة متوسطة ولا ترتقي لمستوى الفندق. الميزة الوحيدة هي الموقع الممتاز. أما عند تسجيل الخروج، فانتظرنا ساعة ونصف حتى يتم إنزال الحقائب، مع أسلوب تعامل سيئ جداً وافتقار واضح للاحترافية والاهتمام بالضيوف. للأسف تجربة لا تستحق التكرار، ولن أعود لهذا الفندق مرة أخرى، ولا أنصح به.

2026-10-31 • via Nuitee
A
Alajmi • couple • kw
2
2026-10-31 • via Nuitee
H
Hannah • extended_group • gb
9
2026-10-31 • via Nuitee
A
Ayman • solo_traveller • eg
10
2026-10-31 • via Nuitee
S
salem • couple • kw
4
تجربة سيئة ومخيبة للآمال بكل المقاييس. الغرف صغيرة جداً، والخدمة دون المستوى، والنظافة متوسطة ولا ترتقي لمستوى الفندق. ا
Pros:

تجربة سيئة ومخيبة للآمال بكل المقاييس. الغرف صغيرة جداً، والخدمة دون المستوى، والنظافة متوسطة ولا ترتقي لمستوى الفندق. الميزة الوحيدة هي الموقع الممتاز. أما عند تسجيل الخروج، فانتظرنا ساعة ونصف حتى يتم إنزال الحقائب، مع أسلوب تعامل سيئ جداً وافتقار واضح للاحترافية والاهتمام بالضيوف. للأسف تجربة لا تستحق التكرار، ولن أعود لهذا الفندق مرة أخرى، ولا أنصح به.

Cons:

الغرف صغيرة، الخدمة سيئة، النظافة متوسطة، والتعامل غير احترافي. انتظرنا ساعة ونصف لإنزال الحقائب عند المغادرة. تجربة مخيبة للآمال ولن أكررها

2026-10-31 • via Nuitee
P
Pawan • family_with_children • in
10
WOW
Pros:

EXCELLENT

Cons:

EVERYTHING

2026-10-30 • via Nuitee
L
Liv • family_with_children • no
8
2026-10-30 • via Nuitee
K
khaled • solo_traveller • kw
10
2026-10-30 • via Nuitee
O
Osama • couple • kw
8
Perfect spot for shopping and dining
Pros:

Great location with plenty of shops and restaurants within walking distance. The staff were friendly and helpful, breakfast was delicious, and the room was always cleaned on time.

Cons:

A few things could be improved: there’s no swimming pool, and the gym is quite small with older equipment. It would also be great if the toilets had a shattaf (water hose) installed.

2026-10-30 • via Nuitee
F
FARAG • couple • kw
10
2026-10-30 • via Nuitee
S
Salah • solo_traveller • qa
4
2026-10-30 • via Nuitee
K
khaled • solo_traveller • kw
10
2026-10-30 • via Nuitee
A
Anfal • solo_traveller • kw
10
Good experience
Pros:

The location
The big rooms
And the room at first i did it like that he view of the window the manager at the reception changed it for me and he was so co-operative .. and all the staff was great ..

2026-10-30 • via Nuitee
M
Maythaa • couple • kw
6
Pros:

Very good location

Cons:

Not clean at all

2026-10-30 • via Nuitee
S
Saad • family_with_children • qa
5
2026-10-30 • via Nuitee
I
IBRAHIM • couple • tr
8
konforlu ve güvenli
Pros:

konumu süper kahvaltı zengindi

2026-10-30 • via Nuitee
J
Jenny • family_with_children • se
3
2026-10-29 • via Nuitee