Sheraton Baltimore North

Hotels
•
Sheraton
8 (551 reviews)
903 Dulaney Valley Road , Towson , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Good restaurant food
Cons:
Unclean pool
Loud hallway noise
Poor customer service

Categories

Cleanliness
6.96
Several mentions of stained bedding and a filthy pool.
Service
8.43
Mixed feedback, some staff were friendly, but there were significant issues with customer service.
Location
9.97
Good location, appreciated by guests.
Room Quality
7.92
Room was nice but dated; issues with availability and noisy guests.
Amenities
7.45
Amenities were limited; issues accessing the pool and gym.
Value for Money
7.41
Felt overpriced given the service and amenities.
Food and Beverage
6.96
Breakfast was cold; restaurant food quality was poor.
Overall Experience
8.93
Overall pleasant stay despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:26

Property Description

Convenient Location
Located in Towson, Maryland, just a short 20-minute drive from Baltimore’s Inner Harbor, the Sheraton Baltimore North offers easy access to the city's popular attractions.

Modern Amenities
Enjoy a comfortable stay with free Wi-Fi, cable TV, a coffee maker, and a refrigerator in each room. Take a refreshing dip in the indoor pool or utilize the public computers in the lobby during your stay.

Dining Options
Indulge in delicious American cuisine at the Rain 903 Restaurant on-site, or opt for convenient room service.

Experience comfort and convenience at Sheraton Baltimore North - book your stay now to explore the best of Towson and Baltimore!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Location

Guest Reviews

8
Based on 551 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.93
S
Seong Young • solo_traveller • us
9
2026-09-17 • via Nuitee
C
Crystal • solo_traveller • us
3
Upsetting
Pros:

That i visit mostly every weekend and it be perfect, it didn't meet my expectations this weekend at all

Cons:

Sink stopped up, tub water wouldn't release the water correctly. Room was very dusty

2026-09-16 • via Nuitee
M
Melodie • family_with_children • us
9
Lovely hotel, would stay again
Pros:

The staff were lovely, particularly those working in the breakfast area. The room was clean and comfortable. The hotel is walking distance from restaurants and stores.

Cons:

Our room’s AC was leaking, so there was a large area of the carpet that was wet.

2026-09-16 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-09-11 • via Nuitee
C
CHUKWUEMEKA BENSON • solo_traveller • gb
7
Pros:

It's located in the central area of Townsend , very easy to locate. My room was good, big enough and very clean.

Cons:

There's no swimming ( i am not sure if there is because no one mentioned it to me during my check in). The light switches were not nearby to make it easier for someone to turn off and on while in bed without having to get up.

2026-09-09 • via Nuitee
S
Sandy Kenneally • solo_traveller • gb
7
Pros:

Good location and friendly helpful staff

2026-09-05 • via Nuitee
E
Evan • solo_traveller • mz
1
Pros:

The location

Cons:

The front desk manager Randolph Johnson is the most rude person i have ever met in the hospitality industry.
I am a regular leisure traveler.I have been to so many hotels and destinations.
My sister did my booking and it was time to check in,there was a miscommunication about incidental deposit.He was literally screaming at us.It took other staff to calm him down.

2026-08-28 • via Nuitee
S
Sydinkqua • solo_traveller • us
8
Pros:

Friendly, knowledgeable and helpful staff

Cons:

Everything was great

2026-08-17 • via Nuitee
T
Tilisha • couple • us
5
Location was great, food was okay ! The pool is rusted all around
Pros:

Great location & offered breakfast!! Food was okay from the buffet. No complaints there

Cons:

The pool had rust all around it !! That’s the most concerning part, I don’t think that’s good for anyones health. That’s it.

2026-08-16 • via Nuitee
H
Hugo • extended_group • br
10
2026-08-14 • via Nuitee
I
Isabelle • solo_traveller • us
10
2026-08-05 • via Nuitee
C
Charity • solo_traveller • us
10
2026-08-04 • via Nuitee
C
Charity • solo_traveller • us
10
Pros:

The food from the restaurant was amazing. There was more ordered but the smash burger was all that I got photos of.

2026-08-04 • via Nuitee
J
Jill • solo_traveller • us
10
Best front staff ever. 7/24/26 around9pm maybe later.
Pros:

The staff at the front desk were absolutely amazing and accommodating. They were 2 gentlemen with braids. They were the nicest people ever and helped us with everything. They have ama,and attitudes.

Cons:

For some reason i was charged twice but the nice man at the desk said he took care of it and it will fall off the bank account. Very amazing staff. It was something online that charged me not the men at the desk.

2026-07-25 • via Nuitee
G
Gretchen • solo_traveller • us
9
Pros:

Location to visit family

2026-07-15 • via Nuitee
L
LyLy • couple • us
3
Outdated and poor customer service with reception desk employees not very helpful
Pros:

The location was centrally located.

Cons:

Almost everything. Staff overcharged, switched up a confirmed reservation, rooms were dirty and half of the lights did not work. NO MICROWAVE. No Front desk reception person early in morning or late at night. I walked my dog at 7 am and later at 10 pm and almost every time at these times for 4 days mo one was at the Fri t desk. This in itself is a security issue. Got locked out of room for an hour at 11pm and staff were not available.

2026-07-10 • via Nuitee
I
innis • couple • us
8
2026-06-17 • via Nuitee
C
Christine • couple • us
8
2026-06-16 • via Nuitee
S
Sharon • couple • us
10
2026-06-16 • via Nuitee
G
Gayle • family_with_children • us
8
It was a wonderful experience
Pros:

Shaquay was excellent. She was kind,, professional an the food was good.
The staff at the Lounge Mr.Ben was a wonderful man. He was professional an kind.

Cons:

There wasn't enough luggage carts. We had to carry our luggage an cooler.

2026-06-15 • via Nuitee