The Ville Resort - Casino

Hotels
8.4 (965 reviews)
Sir Leslie Thiess Drive , Townsville , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Gorgeous pool
Cons:
Poor service
Overpriced dining options
Cleanliness issues

Categories

Cleanliness
7.9
Rooms are looking tired and hygiene could have been better.
Service
8.4
Service standard slipped; experienced issues with staff communication.
Location
9.4
Location is fine, convenient for entertainment and dining options.
Room Quality
8.4
Very comfortable room but feeling somewhat dated.
Amenities
8.9
Pool area is gorgeous, with good dining options available.
Value for Money
7.9
Overpriced considering the service and room quality.
Food and Beverage
7.4
Asian restaurant was average quality and overpriced.
Overall Experience
8.9
Frustrating experience due to service issues, but overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Stunning Views: Enjoy breathtaking views of the Coral Sea and Magnetic Island from the modern accommodation at The Ville Resort - Casino.

Renovated Rooms: Stay in newly renovated air-conditioned rooms and suites featuring a minibar and private en suite bathroom.

Dining and Entertainment: Indulge in a variety of local and international cuisine at onsite restaurants and try your luck at the gaming facilities with 20 tables and 350 machines.

For a luxurious stay with stunning views and top-notch amenities, book your stay at The Ville Resort - Casino today.

Important information:

Please note that there is a 1.8% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.8% charge when you pay with an American Express or Diners Club credit card.

Please note that the property requires a $100 credit card pre-authorization per night at time of check in to cover any incidental charges or damage to the property. If you will not have a credit card at time of check-in, please let the property know in advance as different policies and procedures apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 965 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 8.9
P
Peter couple au
10
2026-07-03 via Nuitee
K
Kirsty couple au
6
Pros:

View

Cons:

Bathroom was outdated

2026-07-03 via Nuitee
C
Caan couple au
10
2026-07-03 via Nuitee
K
Karen family_with_children au
5
Nice place to stay.
Pros:

The location is excellent and the room was comfortable.

Cons:

I had no wifi for the first night so couldn't watch television as linked to Foxtel. I also asked for a wake up call and did not get it and ended up being late for my breakfast meeting.

2026-07-01 via Nuitee
M
Martin couple au
10
2026-06-29 via Nuitee
L
Loucinda couple au
10
Pros:

Great location beautiful stay

2026-06-28 via Nuitee
J
Joseph solo_traveller au
9
2026-06-28 via Nuitee
M
Max solo_traveller au
9
Pros:

The hotel is in a great location beside the water with views to Magnetic Island. The pool area is generous and tranquil overlooking the ocean. The hotel is well maintained and designed.

2026-06-28 via Nuitee
L
Laura couple nz
10
Pros:

Perfect location and rooms were good size

Cons:

Nothing

2026-06-28 via Nuitee
D
Diane couple au
9
A great place to celebrate a birthday
2026-06-27 via Nuitee
G
Gabrielle solo_traveller au
10
2026-06-26 via Nuitee
A
Amy couple au
10
2026-06-26 via Nuitee
J
Jennifer solo_traveller au
9
Great location and views
Pros:

The room was lovely, clean and had a fabulous view

Cons:

I couldn't figure out how to turn the heating off and the air-conditioning on. (I was already dressed for bed and too tired to wait for someone to come up - so its possibly my own fault for not getting this seen to before retiring for the night.)

2026-06-25 via Nuitee
P
Peter couple au
10
We had a good stay
Pros:

Just a nice place to relax.
The Asian restaurant was great.

Cons:

Couldn’t get a coffee there until 9.30am

2026-06-24 via Nuitee
L
Lucy couple au
4
Disappointed
Pros:

Customer service, location and vibes.

Cons:

The bed was awful we stayed in the executive suite and both of us had sleepless nights ended up with bad backs and had to uber deep heat, this was our honey moon. Food and drinks were also disappointing and over priced.

2026-06-23 via Nuitee
M
Mia couple au
10
2026-06-21 via Nuitee
T
Toby family_with_children au
10
2026-06-19 via Nuitee
S
Sheree couple au
7
Very relaxing & enjoyed it immensely.
Pros:

Room Service meals very expensive & bland. However, the Spin Cafe meals were excellent. The service from all Staff was excellent.

Cons:

Price of Room Service meals & blandness.

2026-06-18 via Nuitee
S
Sharon Wilson couple au
9
2026-06-18 via Nuitee
G
Gerardo couple cl
9
Vacaciones estupendas
Pros:

Todo

Cons:

Todo bien

2026-06-18 via Nuitee