Ramada by Wyndham Kamloops

Hotels
•
Ramada
6.9 (721 reviews)
555 West Columbia Street , Kamloops , CA
+1 250-374-0358

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location
Comfortable beds/mattresses/pillows
Excellent breakfast
Award-winning diner on site
Nice balcony for breakfast
Easy check-in / helpful service
Welcome gift bag (water/snack) mentioned
Cons:
Bed bugs reported (multiple mentions)
Dated building/rooms
Coffee maker/TV issues
Laundry machines not user-friendly
Dry breakfast noted by at least one guest
Front desk/night shift handled bed-bug complaint poorly / refund refused
Invoice not provided on request
Not as centrally located as advertised (one review)

Categories

Cleanliness
2.5
Multiple reviews report bed bugs (including finding a bed bug in a pillowcase and a guest requesting a refund); cleanliness is a serious negative despite some mentions of rooms being 'very clean' elsewhere.
Service
9
Staff are frequently described as very friendly and helpful, quick check-in and assistance noted; however one night-shift clerk handled a bed-bug complaint poorly which is reflected but outweighed by many positive staff comments.
Location
8.5
Several guests praise the good location and a nice balcony for breakfast; one German review notes the hotel is not as centrally located as listed — overall location is perceived positively.
Room Quality
7
Beds, mattresses and pillows are praised as comfortable, but the building/rooms are described as dated; the bed-bug incidents also reduce the room-quality score.
Amenities
8
Breakfast and an award-winning diner are highlighted positively; coffee maker/TV issues and coin-operated laundry usability complaints are noted but amenities are generally useful and appreciated.
Value for Money
6
Some guests call it good value while others comment quality drops unless paying a high rate; mixed perceptions lead to a mid-range score.
Food and Beverage
8
Excellent breakfast mentioned and an impressive, award-winning diner praised; one guest found the breakfast dry, but on balance F&B is a strength.
Overall Experience
6.2
Mixed overall: comfortable stays, friendly staff and good dining contrast sharply with severe cleanliness/bed-bug incidents and some dated facilities, producing an overall middling experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

City Views and Convenient Amenities
Enjoy stunning city views from every room at Ramada by Wyndham Kamloops. With a fitness centre, free WiFi, and a garden, this 4-star hotel offers convenience and comfort for all guests.

Relaxation and Recreation
Unwind in the hot tub or explore nearby attractions like The Dunes at Kamloops Golf Course and British Columbia Wildlife Park. Whether for business or leisure, there's something for everyone.

Business-Friendly and All-Inclusive
From a business centre to airport transfers, this hotel caters to all your needs. Indulge in room service, dine at the on-site restaurant, or grab a snack from the vending machines. Your stay at Ramada by Wyndham Kamloops is sure to be seamless.
Book now for a memorable stay at Ramada by Wyndham Kamloops!

Important information:

Please note the hot tub and the bar/lounge are closed until further notice.

Please note the elevator is currently undergoing renovations. Luggage assistance is available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKA

Location

Guest Reviews

6.9
Based on 721 reviews
Cleanliness: 2.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 6
Food and Beverage: 8
Overall Experience: 6.2
A
Aly • family_with_children • ca
1
Pros:

They not providing invoice as i asked

Cons:

They not providing invoice as i asked

2026-10-31 • via Nuitee
L
Livio • family_with_children • it
6
2026-10-29 • via Nuitee
E
Esther Ann • couple • ca
7
Pros:

Excellent Breakfast!! Loved the mattress and pillows.

Cons:

The building is getting dated, but it is very clean

2026-10-29 • via Nuitee
C
Clint • family_with_children • gb
7
Pros:

Good location, nice balcony for breakfast

2026-10-29 • via Nuitee
O
ouendéno • family_with_children • ca
10
2026-10-28 • via Nuitee
O
ombeline • solo_traveller • ca
8
2026-10-27 • via Nuitee
G
Gerow • couple • ca
1
Please give me a full refund
Pros:

Nothing there was bed bugs

Cons:

Bed bugs

2026-10-26 • via Nuitee
T
Theresa • family_with_children • ca
9
2026-10-26 • via Nuitee
R
Reedel • family_with_children • ca
6
2026-10-26 • via Nuitee
K
Kallielynn • couple • ca
2
Found bed bugs in my pillow case and was told it was best to go back to my room and we could talk about it in the mornin
Pros:

I got to find out I am never staying at this hotel again. The best part of it was checking out

Cons:

Unfortunately we booked this hotel to stay overnight as my dad had recently gotten a leg surgery done. I was at the hospital late and arrived at my room around 1:00 am
I got set up in my room and took a shower when I went to lay down in bed I noticed a bug climbing out of the pillow case. I put it in a cup and realized it was a bed bug. I packed my stuff immediately and went down to the lobby demanding something be done where I was then told by the guy on night shift that it was best to go back to my room and we’d deal with this in the morning, I obviously told him no and ended up getting a different room. He then told me he couldn’t issue a refund due to not being allowed. While checking into my next room he then tells me “I’m so sorry unfortunately this happens all the time” so the front desk clerk admitted openly the hotel has consistent bed bug problems

2026-10-25 • via Nuitee
W
Woi-Ling Wen • family_with_children • ca
9
Pros:

Super friendly staff
Good size room
Good value

Cons:

The tough egg dish
Hotel is old but not much you can do about

2026-10-24 • via Nuitee
E
Elias • couple • de
8
2026-10-24 • via Nuitee
K
Kendra • family_with_children • ca
6
It was ok.
Pros:

The staff was very friendly.

Cons:

The breakfast was dry. And it seems that unless you pay $300/night plus, the hotel quality, cleanliness and comfort goes way down.

2026-10-24 • via Nuitee
J
Jaromey • solo_traveller • ca
10
Very comfortable stay. Given a gift bag with two bottles of water and a snack
Pros:

Easy check/in. Staff very helpful.

2026-10-23 • via Nuitee
J
Jojo1959 • family_with_children • ca
6
The Adventures of Joleen
Pros:

Staff was excellent and helped when needed. The room was clean. The bed comfortable.

Cons:

The coffee maker didn't work. The TV needed wires connected and even though the laundry room and machines are nice, the machines are not user friendly. The coin operation part is lacking in anything saying how it works.

2026-10-23 • via Nuitee
T
Tracey • couple • ca
9
2026-10-23 • via Nuitee
R
Randip • extended_group • ca
10
Pros:

Good Diner located inside of the hotel, and it was highly rated the last few years winning awards.
The taste and menu options were impressive. Never would have guessed it.

2026-10-22 • via Nuitee
R
Reible • couple • de
8
Wir haben uns im Haus wohlgefühlt
Pros:

Der Ort hat einen gewissen Charme

Cons:

Angabe bei booking.com hat nicht den tatsächlichen Gegebenheiten entsprochen. Hotel war nicht zentrumsnah

2026-10-21 • via Nuitee
C
Cassandra • family_with_children • ca
3
Shocked this is the state of Ramada Hotel. Ramada is a favourite hotel back home.
Pros:

The beds were comfortable.

Cons:

Upon arrival the check in took forever, I already knew as I approached the front desk because I could see someone with the same frustrations and a clip board completing everything we had on check in.

From entry to our room is was a very scuzzy, unclean, smelly, loud start.

Our room was stocked with ONE face cloth, HALF roll of toilet paper, 3 TOWELS and ONE hand towel. After thinking it's fine, we will have room service the next day...I read a note room service is only ever 3 days or by special request,

Our first night was very noisy.
Other guests running up and down halls.

The bathrooms made a sound anytime neighboring rooms took showers.

The TV has no tv and wasn't set up properly.

Everything advertised felt False and for a Ramada we were utterly shocked and disappointed to the point we kept our socks and shoes on everywhere except in bed.

The staff felt inexperienced.

At check in my deposit was supposed to be $100, I had called before we left my city to confirm my card and amount was confirmed before we traveled to Kamloops upon arrival the check in East Indian clerk female attempted to charge $300 and her reasoning was because it wasn't a CC which they already had my CC on file through bookingsm com and our previous conversation.

Even going to the hot tub and with not enough towels for showers the next morning for 3 guests, we hoped the hot tub was equipped with towels.
Our first visit to the hot tub there was only 2 towels available for our family of 3, another gentleman who attended alone and a family of 6 who walked in... The towel cupboard was empty leaving us having to share towels.
The next day we attended and there was not one towel to spare

Just little things add up and comes down to attention to detail and management. I don't believe this is a housekeeping issue either.

I would not recommend this experience to anyone.

The most positive experience was the beds were comfortable and the diner.

2026-10-20 • via Nuitee
C
Carol Y • couple • ca
9
2026-10-18 • via Nuitee