Extended Stay America Suites - Knoxville - West Hills

Hotels
•
Extended Stay America Suites
7.4 (304 reviews)
1700 Winston Road , Knoxville , us
+1 865-694-4178

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Dirty rooms
Poor food quality
Old appliances

Categories

Cleanliness
5.06
Multiple reviews highlight dirty sheets, towels, and generally unclean rooms.
Service
8.53
Friendly staff and good service despite some complaints.
Location
9.07
Several reviews mention a good location with plenty of nearby options.
Room Quality
6.52
Rooms mentioned as dated with cleanliness issues and old appliances.
Amenities
7.55
Some amenities were appreciated, but several guests found them lacking.
Value for Money
8.01
Guests found the cost reasonable given the quality, but there were significant cleanliness concerns.
Food and Beverage
6.56
Breakfast options were disappointing and limited.
Overall Experience
7.93
Mixed feelings; affordability was noted, but cleanliness affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:14

Property Description

Fully Equipped Kitchens
Experience the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge at Extended Stay America - Knoxville.

Complimentary Breakfast
Start your day right with a grab-and-go breakfast offering a variety of options such as bars, muffins, hot cereal, coffee, and tea.

Convenient Location
Located near attractions like the Smokey Mountain National Park, the University of Tennessee, and Pigeon Forge, Gatlinburg, Extended Stay America - Knoxville is the perfect choice for your extended stay.

Book now for a comfortable and enjoyable stay at our hotel!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.4
Based on 304 reviews
Cleanliness: 5.06
Service: 8.53
Location: 9.07
Room Quality: 6.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 7.93
J
Johnathan • family_with_children • us
1
Pros:

Nothing

Cons:

The fact they canceled my reservation and gave my room to someone else

2026-09-10 • via Nuitee
L
Long • solo_traveller • us
8
2026-09-09 • via Nuitee
A
Angela • solo_traveller • us
4
Pros:

Young woman that checked us in. She was very nice and helpful. Bed was comfortable. Room temp was excellent.

Cons:

I did not like the fact that we kept getting knocks on our door at random times by random people. You can hear peoples conversations through door and wall. The door didnt have the extra lock on it so i did not feel really safe there. No ice machine either.

2026-09-04 • via Nuitee
M
Martiela • extended_group • us
1
I unfortunately don’t recommend this place. It was all we can have for the moment. It did not meet my expectations.
Pros:

I like the construct of the outside. Very nice.

Cons:

It did not look like the description at all. I did not like that it strongly smelled like cigarettes, the walls were dirty, run down furniture, overall not a tidy place. I don’t recommend. We asked the workers for a blanket for 2 days and we didn’t get it at all.

2026-09-01 • via Nuitee
P
Pollard • solo_traveller • us
9
2026-08-27 • via Nuitee
A
Andy • solo_traveller • us
7
2026-08-23 • via Nuitee
J
Jasmin • couple • us
5
Overall not a bad experience for the price but the added pet fee made it worth more than it should’ve been for that valu
Pros:

The room didn’t smell bad and the kitchen was handy. The cleaning staff were kind and friendly

Cons:

There was a terrible smoke smell in the lobby and hallway leading to the room. They only disclosed once you got to the property that there was a no refundable $29 fee for pets per day. The front desk staff were not very friendly

2026-08-12 • via Nuitee
R
Rachel H • solo_traveller • us
2
I was desperate and paid for it.
Pros:

Absolutely nothing

Cons:

There are stains on the mattress covers the sofa bed is filthy the mattress cover looked like someone was bleeding pretty bad. The sofa bed was broken. The floor had a hole in the floor where someone damaged the flooring. The walls need to be wiped down Especially in the bathroom

2026-08-02 • via Nuitee
M
Moore • solo_traveller • us
7
2026-07-26 • via Nuitee
F
Forster • solo_traveller • us
10
2026-07-18 • via Nuitee
M
Moore • solo_traveller • us
10
2026-07-10 • via Nuitee
M
Moore • solo_traveller • us
10
2026-07-10 • via Nuitee
S
Simone • couple • us
6
2026-07-07 • via Nuitee
D
Devin • family_with_children • us
10
2026-06-29 • via Nuitee
P
Pollard • solo_traveller • us
8
Pros:

It was peaceful and quiet staff was very helpful

2026-06-24 • via Nuitee
D
Dennis • solo_traveller • us
3
Would not recommend
Pros:

Location

Cons:

Only 1 night stand had a lamp, fridge opens incorrectly, curtains didn't block out light, bed sagged, upstairs occupants kept moving furniture around till after 11:00 pm. Limited food for breakfast. Gap under door let in hall light.

2026-06-19 • via Nuitee
L
Lynda • solo_traveller • us
7
2026-06-14 • via Nuitee
S
Stanton • solo_traveller • us
10
2026-06-12 • via Nuitee
T
Trevor • solo_traveller • gb
10
Convenient place to stay
Pros:

Good location and staff

Cons:

You need to be quick to the breakfast

2026-06-10 • via Nuitee
C
Courtney • couple • us
5
Could have been better
Pros:

Price

Cons:

Dirty, smelled horrible, rooms aren’t cleaned throughly, shower floor felt like it was gonna fall in.. room smelled like stale smoke.. no fresh breakfast or coffee, muffins were stale that they had to offer, coffee was watered down. Someone off drugs was screaming in his room for two days straight for hours at night. No elevator so you have to carry heavy luggage up a lot of stairs. First room I had the fridge didn’t work properly and all of my food I bought spoiled. They didn’t offer a new room until I asked and didn’t offer a discount atleast for my troubles.
I will say the manager did move me to a suite room which was much better than the last room after I explained what happened to him. So the last three days of my stay were a tad bit better. Staff was nice but quality of rooms and establishment needs a lot of work.

2026-06-09 • via Nuitee