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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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Laundry
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Vending machine - drinks
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Vending machine - snacks
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Fully Equipped Kitchens
Experience the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge at Extended Stay America - Knoxville.
Complimentary Breakfast
Start your day right with a grab-and-go breakfast offering a variety of options such as bars, muffins, hot cereal, coffee, and tea.
Convenient Location
Located near attractions like the Smokey Mountain National Park, the University of Tennessee, and Pigeon Forge, Gatlinburg, Extended Stay America - Knoxville is the perfect choice for your extended stay.
Book now for a comfortable and enjoyable stay at our hotel!
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
It was peaceful and quiet staff was very helpful
Location
Only 1 night stand had a lamp, fridge opens incorrectly, curtains didn't block out light, bed sagged, upstairs occupants kept moving furniture around till after 11:00 pm. Limited food for breakfast. Gap under door let in hall light.
Good location and staff
You need to be quick to the breakfast
Price
Dirty, smelled horrible, rooms aren’t cleaned throughly, shower floor felt like it was gonna fall in.. room smelled like stale smoke.. no fresh breakfast or coffee, muffins were stale that they had to offer, coffee was watered down. Someone off drugs was screaming in his room for two days straight for hours at night. No elevator so you have to carry heavy luggage up a lot of stairs. First room I had the fridge didn’t work properly and all of my food I bought spoiled. They didn’t offer a new room until I asked and didn’t offer a discount atleast for my troubles.
I will say the manager did move me to a suite room which was much better than the last room after I explained what happened to him. So the last three days of my stay were a tad bit better. Staff was nice but quality of rooms and establishment needs a lot of work.
Nothing
I couldn’t check in. I waited for over 30 minutes in the lobby, and I called several times trying to get in touch with someone. I ended up having to get another hotel.
The front desk staff members were very nice.
It was not handicapped accessible. The room was not the cleanest and there was a dead bug in the bathroom. The drain in the tub was broken, as well. The tub was unstable, and the exhaust fan was also not working correctly. Very disappointing stay. Also, no ice was available. Do better! We will avoid this brand next time for sure.
Eh
I had booked this months in advance for a concert. We arrived and then were told they needed to relocate us because of a water leak in our room. I was never contacted prior at all about this.
If I could have afforded to leave and stay anywhere else, we would have. From the moment we walked in, the smell of old cigarettes was overwhelming. The entire building smelled so strongly of old cigarettes. Nicotine stains were on the appliances in my daughters room on the third floor. Her towels were dirty with stains and she said there was hair on them. I had a room on the first floor, sub basement. The ceiling above the shower was bludging, cracked and stained black and brown from clear water damage from the bathroom above. The owner had painted over the water damage on the wall, it was still puffed out. There was black mold in the cabinet under the sink in the bathroom. I am ready to call the building inspector. I had four bath size towels in the room. Two were unusable because they had stains. One was black/grey stain and one had a red stain. The "bed" seemed to be a box spring with a sheet on top. EVERYTHING SMELLED OF OLD CIGARETTES! It was nauseating. The stove in my room had a sign that said the window should be opened when in use. The window opens at ground level. I was already concerned about safety and now I am supposed to OPEN the window? Absolutely not! There was no reinforced security bar for the window. The armchair in the room was ripped and torn with no evidence of repair. The front desk person in the morning seemed completely unconcerned about the ambulance and emergency happening somewhere on the property. I don't know what room you took pictures of for the website, but that is not at all what you get. This property is a disgrace. This property is awful.
I liked everything
All bad
No elevator, stove didn't work, had to charge rooms, coffee was cold,
I had a kitchen
The kitchen didn't come equipped with anything. Management gave me dirty cooking/eating supplies not even enough for 2 people and I had 3.
The pullout couch had ripped cushions and the bedding was dirty.
There was no way to separate the bed from the other living area.
The room/bathroom in whole was dirty.
There were drug deals being made in the parking lot.
The side entrance is not locked and there were pillows in the stairwell where people had been sleeping. I felt this location is not a safe area for my family.
We booked this hotel last minute. In route to Texas. It was $40 a night. We were greeted with a very strong smell of tobacco and it’s everywhere you go. . Great location just off the highway. Good shower. The room it’s self big and spacious. With kitchenette area. Absolutely no glasses, cups or coffee making facilities. The bed had the most awful dip on the right hand side. (husband rolled onto my side and we nearly slide out of bed lol). The chair looked like it had been chewed. The TV stand looked like something from Goodwill. Breakfast was grab and go. (Not the best but it was still provided).
Am I going to rush back? Absolutely no!,, but it served its purpose and the old saying you get what you pay for, defo fits here.
Staff were very welcoming, and humored my husbands requests to make sure the car was parked by a camera.
Price
Smoke smell
Parking safe, quartier tranquille et proche commerces et restaurants.
Supplément de $29 pour le chien à notre arrivée alors qu'il avait été indiqué inclus ds le prix de la réservation initiale. Lors de la réservation demande de paiement en cash à l'arrivée mais a été prélevé sur la carte. Rapport qualité-prix mauvais
Nice area
Wish the TVs were slightly more up to date with HDMI ports
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