Rainbow Towers Hotel & Conference Centre

Hotels
7.5 (656 reviews)
1 Pennefather Avenue, , Harare , ZW

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Unclean bathrooms
Disorganized service
Maintenance issues

Categories

Cleanliness
5.5
Issues with room cleanliness were mentioned, including damp towels and mold in bathrooms.
Service
9
Several reviews praised the friendliness and helpfulness of the staff.
Location
7
Mixed feedback with some noting safety but others finding the location undesirable.
Room Quality
7
Comments on room quality varied, with issues like broken closures and missing amenities.
Amenities
8
Amenities were generally adequate, but maintenance issues were noted.
Value for Money
7.5
Some dissatisfaction with overall value given the room quality and amenities.
Food and Beverage
8.5
Positive remarks about food, though little detail provided.
Overall Experience
7.5
Overall experience varied greatly with both positive remarks and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:31

Property Description

Luxurious Accommodation

Rainbow Towers Hotel & Conference Centre in Harare offers air-conditioned rooms with free WiFi. Each room features a flat-screen TV, tea-and-coffee facilities, and a private bathroom with complimentary toiletries. Enjoy the outdoor pool, tennis court, and multiple dining options including a buffet restaurant and a la carte selections at Kombahari Restaurant.

Relaxation and Recreation

Unwind in the sauna, stay active in the fitness center, or take a refreshing dip in the pool. Guests can also explore the nearby Museum of Human Sciences or Africa Unity Square. With conference facilities, a gift shop, and evening entertainment, there's something for everyone at Rainbow Towers.

Convenient Location

Conveniently situated near attractions like Chapman Golf Club and Lion Park, Rainbow Towers Hotel is the perfect choice for both leisure and business travelers. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HRE

Location

Guest Reviews

7.5
Based on 656 reviews
Cleanliness: 5.5
Service: 9
Location: 7
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 7.5
S
Sunday • couple • tz
8
2026-10-12 • via Nuitee
S
Sixpence • couple • zw
1
Pros:

Location

Cons:

It rained overnight and the bathroom flooded with water and the room ended up wet

2026-10-11 • via Nuitee
P
Pa • family_with_children • za
8
2026-10-10 • via Nuitee
L
Louisa • couple • gb
7
overall ok
Pros:

location was good, Staff very friendly

Cons:

The bathroom wasnt clean on arrival, not enough towels in the room for 2

2026-10-10 • via Nuitee
K
Kelly • couple • za
1
DO NOT STAY HERE - Total Bait-and-Switch & Severe Hygiene Failures
Pros:

None

Cons:

This property is a masterclass in mismanagement, structural decay, and deceptive customer service. Despite completing a late check-in at 5:00 PM—giving them all day to prepare—the front office staff forced me to personally cycle through FOUR different rooms because the accommodations were completely broken or unhabitable. One room literally had the curtains falling completely off the sliders.


When I finally settled on the fourth room out of pure exhaustion, the nightmare continued. After swiping my card for a premium rate of $128/night ($462 total with mandatory hospitality taxes), front desk staff intentionally waited until the payment cleared to verbally confess that the advertised satellite/cable TV package was entirely downgraded to local channels only.


The room itself was an absolute health and safety hazard. The air conditioning unit was dead and blew warm, stagnant air. The main wall power sockets were completely unstable and barely functional. Worse, the room was visibly filthy—covered in disgusting, prominent stains splattered all over the walls and the curtains, caked grime on the light switches and door handles, thick rust/mildew around the bathtub, and a shredded armchair with exposed foam stuffing. To top it all off, the plumbing was completely blocked—the bathroom sink basin completely filled with murky water and refused to drain after washing my face.


When I demanded an early check-out due to these unhygienic conditions, management tried to aggressively bully me with a fake "penalty fee" to keep my money. I had to firmly stand my ground in the lobby and pull up the 16 photos of filth I logged with corporate support before they backed down and handed me a $332 cash refund out of fear of a public scene. Avoid this place at all costs. They are charging 5-star prices for an abandoned-building experience

2026-10-08 • via Nuitee
C
Changamire Takudzwa David • solo_traveller • zw
10
2026-10-07 • via Nuitee
C
Changamire Takudzwa David • solo_traveller • zw
10
2026-10-07 • via Nuitee
T
Tafadzwa • solo_traveller • gb
10
Kudzie was amazing. Thank you for all you do
Pros:

Connivence

Cons:

Convenience

2026-10-07 • via Nuitee
S
Stanley • solo_traveller • zw
8
2026-10-07 • via Nuitee
S
Sipiwe • couple • gb
10
Pros:

Food was excellent

Cons:

Food and Staff

2026-10-07 • via Nuitee
S
Stanley • solo_traveller • zw
8
2026-10-07 • via Nuitee
7
75sallyn • Business
8
Accomodation review
Pros:

My stay was okay, but not fully up to my expectation for a five star hotel. The staff were helpful, the food for breakfast was always fresh.

2026-07-28 • via Tripadvisor
T
trachush • Business
8
Home trip
Pros:

This has been my go to hotel each time l am visiting home. Their services are good and cannot fault anything. I would recommend anyone to stay at this hotel.

2026-07-25 • via Tripadvisor
N
nothien • NONE
10
Amazing stay
Pros:

I really enjoyed the customer service. The staff is very friendly and the always check on you to make sure you are comfortable.

2026-07-23 • via Tripadvisor
I
isheanesuburombo • Business • Gweru, Midlands Province
8
July 2026 visit
Pros:

great hospitality service, luxurious accommodation and exceptional breakfast. i would recommend anyone to visit Rainbow towers

2026-07-20 • via Tripadvisor
N
Nobuhle • solo_traveller • zw
10
2026-06-27 • via Nuitee
A
alicepangeti1 • Business • Harare, Harare Province
10
Professional, Comfortable and memorable experience
Pros:

A truly outstanding experience 👏 highly exceptional customer service. Highly recommended. Keep the standard up

2026-06-18 • via Tripadvisor
K
Kudakwashe • couple • za
4
I would rate the hotel 3 star instead
Pros:

The entrance is on

Cons:

The rooms need improvements, the towels are not in good state, cleaning of carpets. The entrance area is ok

2026-06-16 • via Nuitee
D
didacus • solo_traveller • in
8
2026-06-15 • via Nuitee
I
I2716BPlindam • Business
8
Great event,fresh food with a variety of meat dishes
Pros:

Great set up in the functions room,spacious buffet area,clean restrooms

2026-06-13 • via Tripadvisor