Hotel B Unique

Hotels
8.8 (699 reviews)
Carretera playa San Juan KM 2.5 Zona hotelera norte , Cozumel , mx

Free
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Excellent customer service
Comfortable rooms
Cons:
Breakfast not very good
Some miscommunication on menu options

Categories

Cleanliness
8.51
The room attendant, Lorelay, did a good job keeping our room clean.
Service
9.78
Excellent customer service with David, Marcella, Marco, and others; the staff were described as friendly and helpful.
Location
9.32
Beautiful location right on the ocean with easy access to taxis and diving.
Room Quality
8.77
Comfortable and pleasant rooms with an amazing ocean view.
Amenities
8.8
Beautiful waterside pools and great restaurants.
Value for Money
8.26
Breakfast included was not very good, extra charges may apply for better options.
Food and Beverage
7.81
Breakfast options were limited and not very tasty.
Overall Experience
9.18
Overall relaxing and enjoyable stay; highly recommended for its location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:58

Property Description

Luxurious 5-Star Accommodation
Hotel B Unique in Cozumel offers a luxurious stay just 1.3 km from Playa San Juan. Indulge in free bikes, private parking, and a refreshing outdoor pool.

Elegant Rooms with Spectacular Views
Experience comfort in every detail with air conditioning, flat-screen TV, and a private bathroom with free toiletries. Some rooms even boast balconies and sea views for a truly unforgettable stay.

Relaxation and Convenience
Unwind on the sun terrace, enjoy delectable meals at the on-site restaurant, and explore the area with ease using the concierge and tour desk services. Book now for an unforgettable experience at Hotel B Unique.

Important information:

Heel SPA offers a wide range of relaxation and beauty treatments, including traditional Mayan massages.

Please note that We consider individual reservations up to a maximum of 5 rooms under the same name.
- For group reservations, please contact us in reservaciones@hotelbcozumel.com
- Our hotel does not take any responsability of any group reservation made in this Page.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 699 reviews
Cleanliness: 8.51
Service: 9.78
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 9.18
R
Rania couple fr
10
2026-07-25 via Nuitee
נועה couple il
8
2026-07-22 via Nuitee
B
B1488CNjoshm Solo travel
10
Great service
Pros:

Spent a week at Hotel B great place but it was made AMAZING by Yussell. What a great asset to the hotel. He makes great drinks and always ready for a conversation. Give this man a raise. Thank you Yussell for a great experience.

2026-07-19 via Tripadvisor
S
sarafQ3575UV Couples
10
Great views and service
Pros:

The service from the check-in to the bartender, especially Yussell; was great! Food was delicious. Only thing I would advise is that if you don't have kids or just want a queit time ask for a room on the top floor on the ends. The pool can get loud with kids early in the morning. Was hard to sleep in

2026-07-12 via Tripadvisor
2
28tammys Solo travel Alvord, Texas
10
Will come back! Hopefully soon
Pros:

I needed a relaxing and refreshing zen vacation and Hotel B Unique did not disappoint! Bartender Yussel went above and beyond. David at the front desk was great at helping me book a solo woman 😉 fishing trip. Had an awesome massage and everyone else was so helpful. I forget all the other names… my bad.. I want to give all the kudos but forget names. My only suggestion I could give is for breakfast. They get really busy. Don’t be afraid to flag down a waiter. It’s not an easy job ☺️will not hesitate to come back. I booked the “unique adults only” side. But honestly, the other side., Hotel B didn’t have any disturbing children either. Really good snorkeling just off the shore. Several spots with stairs and one easy entry spot that is friendly . No natural sandy beach, but there is a little man made beach area if that’s your jam.

2026-06-28 via Tripadvisor
M
Marina couple il
8
ממליצה, מלון מהמם
Pros:

מקום מהמם, מלון יפה, מרוחק ממרכז האי אבל הוא וואו. שירות טוב, יכולים לסגור לך אטרקציות באזור.

Cons:

אז בגלל שמרוחק ממרכז האי, אכלנו לרוב במלון גם בערב כשהאוכל לא היה כלול, והאוכל סביר אבל לקנות שם בקבוק מים יקר קצת יחסית.

2026-06-28 via Nuitee
A
Ariel couple il
9
Pros:

הצוות היה נדיר

2026-06-26 via Nuitee
O
Oleg extended_group mx
3
Great hotel, but the restaurant is a serious health hazard.
Pros:

The hotel itself is excellent. The location is perfect, the rooms are clean and comfortable, and the staff is friendly and professional. Everything related to the accommodation met or exceeded expectations.

Cons:

Unfortunately, the restaurant experience was extremely disappointing. While eating a tuna steak, I found a sharp piece of metal wire inside the food. It appeared to be a fragment of a grill-cleaning brush, approximately 1–1.5 cm long, which could have caused a serious injury if swallowed.

I immediately reported the incident to the restaurant manager and also informed the receptionist at the front desk. Surprisingly, no one apologized for what had happened or showed any concern about the seriousness of the situation.

To make matters even worse, I was still charged for the meal despite the dangerous contamination. Finding a piece of metal in food is a serious food safety issue, and I sincerely hope the hotel reviews its kitchen procedures to ensure this never happens to another guest.

2026-06-25 via Nuitee
D
Didier extended_group fr
8
Séjour très agréable.
Pros:

La terrasse et la vue sur la mer, la chambre.la proximité du centre ville.

Cons:

Un peu trop de monde extérieur à l’hôtel dans la piscine le weekend.

2026-06-24 via Nuitee
C
carlos alberto solo_traveller mx
9
Pros:

Atención del personal

Cons:

La fruta del desayuno estaba un poco pasada, ligeramente

2026-06-23 via Nuitee
8
882maximm Friends getaway St. Petersburg, Northwestern District
4
Great Hotel, But the Restaurant Is a Serious Health Hazard
Pros:

I rarely leave negative reviews, but I feel obligated to warn future guests.

The hotel itself is excellent. The location is perfect, the rooms are clean and comfortable, and the staff is friendly and professional. Everything related to the accommodation met or exceeded expectations.

Unfortunately, my experience was ruined by a serious safety issue in the restaurant.

While eating a tuna steak, I discovered a piece of metal wire inside the food. After examining it, it appeared to be a fragment of a grill-cleaning brush. The metal wire was approximately 1–1.5 cm long and sharp enough to cause serious injury if swallowed. I took photos of the object as evidence.

This is not a minor quality issue or a simple mistake. This is a genuine health and safety concern. If a guest accidentally swallowed this piece of metal, it could potentially result in severe internal injuries and require medical attention.

Because of this incident, I have serious concerns about the restaurant’s food preparation and safety procedures. The hotel management should immediately review kitchen operations and implement stricter quality-control measures to prevent something like this from happening again.

It is unfortunate because the hotel itself is very good, but guest safety must always come first. For that reason, I am forced to give this property only 2 out of 5 stars.

Excellent hotel. Dangerous restaurant. I sincerely hope management takes this issue seriously and improves food safety standards for future guests.

2026-06-21 via Tripadvisor
R
Raz couple il
7
2026-06-15 via Nuitee
J
Janet solo_traveller mx
9
Regresaremos sin duda
Pros:

El personal, la limpieza y la vista al mar.

Cons:

El tiempo de espera para recibir tus alimentos en el restaurante.

2026-06-13 via Nuitee
R
Rotem couple il
9
Pros:

It’s my second time in this hotel,
Amazing views and nice staff, the food at the restaurant was great (a bit pricey in my opinion)
There’s also an option for one time breakfast in bed which was really nice:)

Cons:

It takes them about 30-40 minutes to bring your food at breakfast because there are a lot of people

2026-06-11 via Nuitee
C
Conor couple us
10
Pros:

Beautiful, clean, good food friendly staff.

Cons:

Nothing

2026-06-11 via Nuitee
E
Eliana solo_traveller co
9
Pros:

El mar

Cons:

El desayuno

2026-06-10 via Nuitee
A
Allen couple us
10
2026-06-10 via Nuitee
D
Discover30979691237 Couples
10
Our experience
Pros:

Yussel is Best bartender we’ve met in Mexico and we’ve met a lot.

2026-05-28 via Tripadvisor
B
Benizri solo_traveller fr
8
2026-05-24 via Nuitee
S
Sagit solo_traveller il
9
Pros:

מלון חדש ויפה . מלון בוטיקי אהבנו את הבריכה ואת החוף

Cons:

יחסית יקר האוכל והשתייה במסעדה מאוד יקרים
פחות קרוב למרכז העיר

2026-05-23 via Nuitee